Pre-ordered magazine never arrived. Refunded
I had pre-ordered the Schön!Film Magazine Sep 2025 back in September 2025. The pre order was easy and there was a release date of December 2025 and end of January 2026 shipping date. I waited till end of January 2026 as there was no mention of delay.
I emailed but didn't get a response. I then got an update after messaging on instagram to say there was a delay with shipping from China so looking at February 2026. Which was fine so I waited.
Still no update in February so I messaged on 3rd March 2026 asking if there were delays with the release. I was told they were on a business trip but the items were ready and will ship once back.
By 25th March 2026, as I had not heard anything I went them a message on Instagram and email. I never got a response. I tried again on 26th March asking can I have an update or if they can't I would like a refund. Message was not read. So I contacted Shopify platform on 27th March about it with the situation.
They then cancelled my order and refunded me the next day.
I was looking forward to the magazine and had still wanted it. Whilst I understand there are delays but being kept in the dark to eventually no responses really was a poor experience.