Furniture Village - Exeter Reviews 

Daniel was so very helpful answering all our queries and explaining things
He is a real asset to your company .

OUTSTANDING EXPERIENCE ⭐️⭐️⭐️⭐️⭐️
We had an absolutely excellent experience with MR. MARCELO at Furniture Village Exeter. He was incredibly friendly, welcoming, professional and genuinely helpful from start to finish.

Marcelo went above and beyond to make sure we found exactly what we were looking for. He was extremely knowledgeable about the products, listened carefully to what we wanted, and gave us honest and useful advice without ever putting any pressure on us. He made us feel comfortable, valued and confident with our choices.

What really stood out was Marcelo’s patience, positive attitude and attention to detail. He made what could have been a stressful decision into an enjoyable and exciting experience. His customer service was exceptional, and you can tell that he genuinely cares about helping his customers.

We are extremely happy with our purchase and the service we received. Marcelo is an absolute credit to Furniture Village Exeter and deserves recognition for the fantastic service he provides.

Thank you so much, Marcelo, for making our experience so enjoyable. We would 100% recommend him to anyone looking for furniture and excellent customer service!

Excellent service from sales consultant Marcelo

The lady was professional and friendly.
She guided me through my sale and explained everything throughout.
Excellent service

Assistant Cindy was really pleasant, helpful and and helped us decide on our purchase.

Naj who took my call was polite, professional and was able to assist me with my issue.

However, I'm not happy I have an issue with a sofa which is less than 4 months old. I went to furniture village as was recommended for food quality 🤔☹️

We were attended to, without waiting, by a very helpful and knowledgeable staff member. She was able to answer all of our questions in an efficient and friendly manner and placed our order quickly, explaining what was going to happen before the furniture arrived.

The choice of sofas and the helpfulness of the team.

Not pushy just relaxed and extremely friendly. Great service and came back to buy the sofa!

Cindy was amazing!

Staff are always lovely in our local store, they all go avoe and beyond.
Our lovely sales assistant today was Donna Martin, good fun, very knowledgeable, she talked through the additional Care and Protect package covering all my concerns, top tips as well to keep our new furniture looking great. Coffee and biscuits are a welcome treat as you complete paper work for your purchase. Seamless and easy today.

Friendly, informative and made furniture shopping stress free. Well done FV and Donna at Exeter.

Ben supported us superbly throughout the whole experience of finding and buying the right suite for us. We were so grateful for his knowledge - no pushy sales techniques just patient support - and coffee to go with it! :-) Thankyou

We had a very helpful and knowledgeable assistant called Ben helping us with our purchase. No pressure at all with the sale but answered all our questions, could not have helped us more.

We have only ordered our sofas so far but everything so far has been great. Suzi at Exeter was patient and didn't try to hard sell which was appreciated. The ordering process was easy and we are looking forward to the call saying they are coming.

Friendly welcome. Staff not pushy. Very knowledgeable and listen to what you want.
We were seen my a fantastic chap I think he is called Mattius he was Portugal. He was also fantastic when my daughter was buying her sofa for her 1st home.

Staff were very helpful and very knowledgeable

We dealt with Donna in the Exeter branch, she was very friendly and helpful. We found her to be knowledgeable and made the process of ordering our new sofas very straight forward!😀

I recently ordered a new sofa from Furniture Village and would recommend the sales agent (Donna) who helped me. She was incredibly helpful and knowledgeable about the products, answering all my questions without ever making me feel pressured to buy. I particularly appreciated that she encouraged me to take the colour samples outside so I could see them in natural light — such a simple thing, but it made choosing the right colour much easier and gave me confidence in my decision. She was warm, friendly and professional throughout, and her approach was informative rather than pushy. She genuinely wanted to help me find the right product for my home, making what could have been a stressful buying decision feel easy and enjoyable. Excellent customer service.

Staff was excellent, very informative, helpful, not pushy at all. Explained everything perfectly

Cindy Emmerson from the Exeter store made us feel very welcome. She helped us so much with our decision. She is a credit to FV. Very welcoming store. Lots of choice. Would definitely recommend.