Furniture Village - Gillingham Reviews 

No problems, professional and friendly service.

Went in to buy a particular sofa, the salesman showed us others similar and turned out those ones were more comfortable. Salesman left us alone to talk and make up our minds, we decided to go for one. The actual purchase was quick and efficient, offered a coffee. Staff were very polite, friendly and not too pushy. The only sour point was the cost of delivery, seeing as we paid a lot for the sofa it would have been nice to get free delivery but it was over £100. But what can you do.

The people who delivered the sofa where great. On time, called in advanced and no issues whatsoever ever. All friendly and nice people. I had Musa & Ingram and Cliff & Gaz.

I had an issue with the furniture village system. I was supposed to receive both of my sofas on the same day but the first one turned up and I was told on the day that they only had one rather then the expected 2. I then had to chase the second one when I feel like as thw custpmer who had been let down, i should have been contacted with an update

Went to Furniture Village in Gillingham to buy a new corner sofa and single chair. Kami was polite and very helpful, he answered all our questions and explained everything about the sofa we wanted to buy. No heavy sales , but just letting us decide on colour and features. The whole process was incredibly pleasant and Kami arranged everything for us. Very happy customers, thanks Kami 🌟

Darhys Nugent was most helpful he went above and beyond to help two very fussy people Such a nice salesman can’t wait for the final settee to turn as we ordered in a different colour and different arrangement Thank you Darhys

Staff are very helpful and knowledgeable. The company seems able to tailor their services such as delivery and recycling to the customer's requirements. Buying a new bed was a pleasant experience.

The staff are amazing and very knowledgeable.

Darhys Nugent at your Gillingham store provided excellent customer service.
He was extremely helpful and patient whilst we narrowed down our choices to a preferred option. He the explained without ever being pushy our range of choices. We were impressed with his product knowledge and answering all of our many questions. This will be our 2nd settee from Furniture Village and would happily recommend to both friends and family.

In all fairness it was a bank holiday, however we were still rushed quite a bit; it felt like we were talking to a customer assistant bot rather than a human. We also wasn’t offered a drink at any point, while others were… Short and sweet.

Darhys Nugent at the Gillingham showroom was very friendly and helpful. Answered all our questions and more without being pushy.

Paul helped us pick a new mattress was helpful and polite

Paul from the Gillingham branch was great, paperwork complete in record time, friendly and efficient, thank you Paul.

Had a very good experience with furniture village. The guy called Clive has been very patient with me. I’ve changed the colour of the sofa that I ordered and then changed the sofa that I ordered and he has been smiling all the time. Very happy with my experience and he’s a very genuine kind man.

Darhys at the Gillingham Kent store was very helpful and knowledgeable- quick and painless sofa ordered

Alif was very helpful and professional, the sales process was seamless.

Great showroom with lots of choice
The salesman Kami was very nice, gave us advice but let us look and see what was on show on our own
Very attentive without being pushy
Knew his stuff in a good way
Great salesman

Tom, Gillingham store was so helpful and informative on our recent sofa purchase we made sure we saw him when we went back to order another item.
Despite it being very busy in a bank holiday weekend, he again offered efficient, great customer service and best price.
Very happy customers. Thank you

PAUL wELSH was very helpful in helping us to choose a new bed.Thank you

Paul assisted us with our purchase, without being pushy. He was professional and super helpful and friendly. He completed our sale super quickly and efficiently which helped whilst shopping with our 2 young boys :)