Future Shop Ltd Reviews 

Antwoord van Future Shop Ltd

5 jun 2025

Really sorry we let you down on the price match request. We normally reply the same day, so clearly something went wrong and we are already looking into how we missed your message. If you are open to giving us another chance, drop us a line at servicedesk@futureshop.co.uk or ring the shop and we will honour the price match if the item is still available. Either way, thanks for highlighting the problem.

Your feedback helps us tighten things up so no one else is left waiting.

Antwoord van Future Shop Ltd

24 mrt 2025

Thanks for the great review, Steve. Really glad to hear you felt the mix of expertise and service came through. We appreciate your support and look forward to helping you again soon.

Antwoord van Future Shop Ltd

10 feb 2025

Hi Paul,

Thank you for your glowing feedback. We’re happy to hear that your experience with Future Shop was outstanding.

Your recommendation means a lot to us, and we look forward to assisting you again in the future.

Antwoord van Future Shop Ltd

19 nov 2024

Hi Pierre,

Thank you for your feedback. It's great to know our customer service team provided precise information and that you were happy with our fast shipping and delivery.

We appreciate your support and look forward to serving you again.

Antwoord van Future Shop Ltd

17 okt 2024

Hi David,

Thanks for your review.

We're glad to hear the stand is a perfect fit for your Monitor Audio Bronze C150 speaker and that you're pleased with the construction.

We appreciate the feedback on the instructions. it's something we'll definitely keep in mind for future improvements.

And we totally get the black bolt upgrade for your OCD, it sounds like a great finishing touch.

Thanks again, and enjoy your new setup.

Antwoord van Future Shop Ltd

26 sep 2024

Thank you for the fantastic review. We're delighted to hear you're happy with your Furutech items and that everything arrived quickly and in perfect condition.

We appreciate your continued support and look forward to serving you again.

Antwoord van Future Shop Ltd

24 sep 2024

Hi George,

Thanks so much for your kind words and for the 5-star review.

Over the moon to hear that Hez and the team were able to help you set up your Astell & Kern DAP. We’re all about going the extra mile to ensure everything works perfectly for you.

Best wishes from all of us at Future Shop.

Antwoord van Future Shop Ltd

12 sep 2024

Thank you for sharing your experience! We’re sorry to hear you had trouble with the payment initially, but it’s great to know that Hezron was able to sort everything out for you. It’s fantastic that he not only found a solution but also helped you correct your order.

We’re glad you felt the service was 5-star, and we appreciate your kind words.

Antwoord van Future Shop Ltd

27 aug 2024

Thanks so much for your review. Delighted to hear that you’re happy with your new headphones and that the whole process—from ordering to delivery—went smoothly.

It’s good to know that you appreciated the option to choose the shipping company you trust.

Enjoy your new headphones, and thank you for choosing us.

Antwoord van Future Shop Ltd

13 aug 2024

Hi John,

Thank you for your kind words. If you ever need further assistance, we're here to help.

Many thanks again.

Antwoord van Future Shop Ltd

22 jul 2024

Hi Gary,

Thank you for sharing your experience.

Thrilled to hear our technical help was able to help you.

We're glad that the higher-quality Ethernet cable made such a noticeable difference in your audio and visual quality. It's fantastic that you're enjoying a crisper picture and more detailed lossless audio.

Thanks for your kind words and for choosing Future Shop. We're here to make your listening and viewing experiences the best they can be.

Antwoord van Future Shop Ltd

22 jul 2024

Hi Graeme,

Thanks so much for your review.

Great to know that both of your orders arrived quickly and in perfect condition. We pride ourselves on our speedy delivery, even for those hard-to-find items.

Top marks to you as well for being such a great customer.

Antwoord van Future Shop Ltd

15 jul 2024

Hi David,

Thank you for your feedback, and I’m sorry to hear about your disappointing experience.

I can see our customer service team has been in touch to help resolve the issues.

We received your order on June 27th, and it was shipped the same day using Royal Mail First Class tracked services. This is a 1—to 2-day delivery service and is not guaranteed Next Day. For guaranteed next-day services, we offer options like Royal Mail Special Delivery and Next-Day DPD/DHL services, which are charged at £8.95.

All orders over £99 come with free delivery within 1 to 2 days in the mainland UK. I noticed you opted to pay for Royal Mail tracked services at £3.95, which, as stated, is not guaranteed next-day delivery; hence, it took two days to deliver.

We have refunded the £3.95 postage as you qualified for free delivery and offered to exchange the fuse. Please rest assured, all our fuses sold are brand new, and any items returned by customers within 30 days are marked as ex-demo.

We apologise for any inconvenience caused and appreciate your understanding.

Antwoord van Future Shop Ltd

25 jun 2024

Hi there,

Thanks for sharing your experience. Losing a banana plug cover can be a hassle, but I'm glad Mark could sort it out for you quickly. It's great to hear the cover arrived the next morning and, even better, that it was free of charge.

We really appreciate your loyalty and kind words about our customer service. Looking forward to helping you with more purchases in the future.

Antwoord van Future Shop Ltd

13 jun 2024

Hi Darren,

Thank you for your feedback. We're glad to hear that you received your DAC so quickly and that our team was able to resolve the issue with the missing item promptly. We appreciate your kind words and are thrilled you'll be using our services again.

Looking forward to serving you in the future.

Antwoord van Future Shop Ltd

13 jun 2024

Thank you for updating your review and for your understanding. We're sorry for the initial misunderstanding and any inconvenience it may have caused. We're glad we could resolve the issue and that you're satisfied with our service.

Antwoord van Future Shop Ltd

26 feb 2024

Hi John,

Thank you for such a glowing review. We're overjoyed to hear about your satisfaction with the product, pricing, delivery, and our customer service.

It's fantastic to know that your new speaker cable has made a noticeable difference in your HiFi sound experience. We often hear that once our customers upgrade, they wish they had done so sooner.

Your feedback is incredibly valuable to us, and we're happy to have been a part of your audio journey. Enjoy the enhanced sounds, and we look forward to being your go-to for any future upgrades.

Antwoord van Future Shop Ltd

12 feb 2024

We appreciate your feedback and apologise for any inconvenience caused. While we strive to accommodate our customers, our return policy does state a 60-day money-back guarantee, which is more generous than many companies offering only 30 days. Unfortunately, the cable length you ordered at 16m is considered a special order item, and given that it's outside the 60-day period, we regretfully couldn't accept the return to ensure fairness to all our customers. We understand your frustration and apologise for any inconvenience caused.

If you have any further questions or concerns, please don't hesitate to contact us directly.

Antwoord van Future Shop Ltd

Geüpdatet op 1 feb 2024

Hi Mark,

Thank you for taking the time to share your experience on Trust Pilot. We are sorry for the frustrations you experienced with the delay in resolving the issue with your Furutech signal booster.

We understand how disappointing it is to receive a product that does not meet expectations, particularly when it comes to a high-quality item like the Furutech NCF Signal-Booster. It is indeed very rare for this product to have issues, and we apologise that your experience was an exception.

Regarding the delay in response, we had to liaise with our distributors as we do not hold spare bands in stock, and this process took longer than expected. Our team did reach out to you via phone and email to confirm the specifics of the issue to avoid any further inconvenience caused by ordering the incorrect part.

Furthermore, our Managing Director made attempts to personally contact you to ensure that your concern was being handled with the utmost care and attention. We value our customers' feedback, and it's never our intention to ignore or dismiss any concerns raised. Your product review has been published on our website.

We appreciate your patience and hope that the replacement band has rectified the issue. We aim to learn from this experience and improve our processes to prevent future occurrences. Thank you for being a valued customer, and we hope to have the opportunity to serve you better in the future.