Swift delivery Unfortunately shoes wrong size and being returned for an exchange for bigger size.hopefully swift process again
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Lees wat reviewers zeggen
I found Fyfo quite by accident. The site was very easy to use and the prices keen - particularly like the photo magnify - allows you to get a close look before ordering that was a mahoosive help in... Toon meer
I bought 2 pairs of shoes here, arrived quickly, all in order. One pair had o be returned after 4 months as they were getting leaky, a manufacturing problem. Martin and Monica were very helpful and pa... Toon meer
Placed order & paid online, received no correspondence whatsoever to confirm my order. 3 days later I received an email advising 1 of the items I had ordered was out of stock, even though it stated... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Based on 20+ years of expertise in the footwear industry, FYFO (Fit Your Feet Online) has grown from a small family-run business into a leading independent footwear retailer. We are dedicated to providing a comprehensive selection of shoes for men, women, and children, with a special focus on hard-to-find sizes and comfortable fits. We offer a diverse range from everyday essentials to specialist outdoor gear. We stock top global brands including Clarks, Skechers, Hush Puppies, Merrell, and Vionic. We pride ourselves on being "the destination for every foot," offering a wide variety of wide-fit options (E and EE), half sizes, and large men’s sizes (UK 13–15). As a technology-driven, research-focused company, we leverage innovative solutions to ensure a seamless shopping experience, competitive pricing, and fast delivery. We partner with brands that prioritise environmental responsibility, whilst we offer our own "FYFO" signature line, hand-picked by experts. At FYFO, our mission is to fit your fashion aspirations by delivering the right products at the right time. Whether you’re looking for seasonal style or practical comfort, we’ve got you covered.
Contactgegevens
The Enterprise Centre, University Of East Anglia, NR4 7TJ, Norwich, Verenigd Koninkrijk
- sales@fyfo.co.uk
- www.fyfo.co.uk
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rubbish
The expense of returning shoe's was not made known of purchase, plus request was sent to yourselves regarding the purchase of shoe in another colour, had no reply even though i did ask many a time, hence i have no desire to purchase from you again as your customer service is not acceptable.
23 mei 2012
Review zonder uitnodiging
Antwoord van FYFO | Fit Your Feet Online
Ms Shepherd
We are extremely sorry about the experience that you had while purchasing here with us at FYFO.
We are sorry about the confusion of the returns policy and we are currently updating our website now, to make it more clear to customers how our returns policy operates. As you may be aware from our site policies, for items which are returned to us we offer customers their choice of a different size, which is sent free of charge, or a full refund. In common with most online retailors we don't refund return costs for items which are as described, we do of course refund return costs when items are not as described and in contrast to many online retailers we never charge a re-stocking fee and we do in fact provide a full refund of the entire amount originally paid upons customers' request. Unfortunately, at this time, being a small business, we cannot absorb all of the returns costs for all of our customers, but we try to keep the costs as low as possible hence, providing free delivery on all UK orders.
I accept that your email query should have been answered quicker, however, we do not appear to have been contacted again after that first email nor did you speak with our customers services by phone. We would have been more than happy to recommend other colours and we provide both email and phone contact details on the site, a customer service representative is normally available during office hours and we also have an answerphone service in the event that there isn't a representative available.
However, We are glad to hear feedback whether positive or negative, as it only helps us to improve our company. So, we would like to thank you for voicing your disappointment and bringing this matter to our attention. We hope that even though you have had a bad experience shopping with us that you will consider buying from us again in the future.
Once again, our deepest apologies,
Kind Regards
Martin, Monica and the FYFO team
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