I went to store to buy a PSN Voucher as a gift and was told after I'd had to sign a "no refunds" agreements that I wasn't allowed to take the voucher itself - just a poorly printed receipt with the v... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieGAME, Unit 41, Times Square Shopping Centre, SM1 1LF Sutton, GB
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Lees wat reviewers zeggen
The item arrived super quick via pre order it was intact and brand new a fab game from your go to place for all your gaming needs
All the staff at game are great and friendly. Also picked up some awesome bits for the kids following a gaming afternoon at belong
Terrible service. I would not recommend joining the elite club card. I was told I would get my points back from my Xbox series X purchase as I spent over £600. I didn't receive anything and the custom... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over GAME - Sutton
Geschreven door het bedrijf
GAME is a leading gaming and entertainment company, providing a range of gaming, toys, entertainment products and services to its customers.
Customer Service Opening Times
Monday to Friday 08:00 - 20:00
Saturday & Sunday 09:00 - 18:00
(All times are GMT)
Contact Customer Service
Customer Service Opening Times
Monday to Friday 08:00 - 20:00
Saturday & Sunday 09:00 - 18:00
(All times are GMT)
Contact Customer Service
Contactgegevens
GAME, Unit 41, Times Square Shopping Centre, SM1 1LF, Sutton, Verenigd Koninkrijk
3,7
Gemiddeld
15 reviews
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I went to store to buy a PSN Voucher as…
I went to store to buy a PSN Voucher as a gift and was told after I'd had to sign a "no refunds" agreements that I wasn't allowed to take the voucher itself - just a poorly printed receipt with the voucher code on. Disappointing policy & another reason for your physical stores to not exist.
13 maart 2024
Antwoord van GAME - Sutton
Hi Trustpilot,
I am happy to investigate this for you. Firstly, can you please confirm a few
details for me;
Full Name
Billing address and postcode
Order number
Are you the person who placed the order?
Kind Regards,
Philani
Customer Service.
good experience traded a couple of…
good experience traded a couple of games got a new game great
17 oktober 2023
Your go to place for all your gaming needs
The item arrived super quick via pre order it was intact and brand new a fab game from your go to place for all your gaming needs
13 oktober 2023
Terrible service
Terrible service. I would not recommend joining the elite club card. I was told I would get my points back from my Xbox series X purchase as I spent over £600. I didn't receive anything and the customer service wasn't helpful whatsoever. I think it's a big con and will not be buying anything else from game.
23 september 2023
Antwoord van GAME - Sutton
Hi Jason,
Thank you for taking the time to leave this review, we can only apologise for
the experience you have had when shopping with GAME in store or online.
So we can look into this further could you please send us a ticket at Submit a
ticket : GAME [https://helps.game.co.uk/en/support/tickets/new] and reference
'Trust Pilot Review'.
Thank you and we look forward to updating your opinion of GAME.
Kind Regards
Customer Services
Very nice friendly relaxed staff .
22 september 2023
Honest and helpful advice on xbox…
Honest and helpful advice on xbox console types and second hand trade in options
24 augustus 2023
Received 1% back in reward points and didn't get any elite benefits.
Paid for another preorder, immortals of aveum, I'm an elite member, paid £36 for the whole year for the elite membership , and I continue to get cheated out of my elite points. I earned 1% back in reward points and I'm not getting the service I paid for. I'm not to going to continue doing business with this company. Once all my preorders are paid off.
It's cheaper to buy my games elsewhere. I can get 10% back in points by shopping elsewhere and I don't have to pay extra to receive the service.
You're going to lose a valuable customer unless you fix the issue and refund my elite points.
Loyalty card number 1002122651985
Do something about it before it's too late.
22 augustus 2023
Review zonder uitnodiging
Antwoord van GAME - Sutton
Good Morning.
Thank you for taking the time to leave this review, we can only apologise for
the experience you have had when shopping with GAME in store or online.
So we can look into this further could you please send us a ticket at Submit a
ticket : GAME [https://helps.game.co.uk/en/support/tickets/new] and reference
'Trust Pilot Review'.
Thank you and we look forward to updating your opinion of GAME.
Kind regards,
James
Customer Services Senior Advisor
Great Staff Who Are Always Happy To Help.
All the staff are friendly and helpful and have a great knowledge of all products in store and online. A***
18 augustus 2023
Grabbed a gift voucher
I only popped in to grab a gift voucher. Transaction went without issues.
21 juli 2023
The lovely guy that served me was very…
The lovely guy that served me was very helpful and informative and my son was over the moon with his new controller!
12 mei 2023
All the staff at game are great and…
All the staff at game are great and friendly. Also picked up some awesome bits for the kids following a gaming afternoon at belong
12 mei 2023
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