I ordered a Blagdon Pond from GardenSite, they offered the best price. Delivered very quickly and with care. Customer service is brilliant. Will use them again for sure. Was going to attach... Toon meer
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Needed another shed and found this site offered a great selection at good prices. I thought about a metal one but finally settled on a traditonal wooden design after being advised by Gaby (I think tha... Toon meer
Excellent service from Matthew Cozens in my purchase of a Biohort storage box. Unfailingly patient, courteous, knowledgeable about the product and guidance towards my final choice. This is just the ki... Toon meer
Bought Juliana Greenhouse that fell in to pieces after a storm. Installed by a recommended installer from Juliana. Glass panes flying around the garden and one crashing against the house (they ar... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
GardenSite have over 12,000 home and garden products available to buy online with direct home delivery right to your door. Our family business has been trading online since 1999 and over this time we have built up thousands of genuine trusted 5-star reviews from satisfied customers, this means when shopping with us you will have the confidence in knowing you'll receive the high level of service that's deserved when shopping online. Low prices, price match promise, massive savings on top brands and special discounts are just a few of the advantages of shopping with us.
Contactgegevens
211 - 213 Chester Road, West Midlands, B73 5BD, Birmingham, Verenigd Koninkrijk
- 0121 355 7701
- customercare@gardensite.co.uk
- www.gardensite.co.uk
4,2
Goed
4K reviews
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Bermuda cove pond arrived on time
Bermuda cove pond arrived on time, and was well packaged. It has now been in my garden for six months and has been colonised by insects and fish.
29 december 2021
Review zonder uitnodiging
Antwoord van GardenSite
Dear Margaret,
Thank you for your 5-star review!
We are so pleased that your pond has been taken over by lots of insects and fish - this is what we like to hear!
Thank you for your purchase and we look forward to welcoming you back again in the near future.
Kind regards,
Customer Care Team / GardenSite.co.uk
Great Company, highly recommended.
Bought a hanging Demon in October, was told it would arrive before Christmas, which it did. Wife loved it but when I went to hang it, it broke. Contacted them, they replied the same day and issued a refund that day. So although it broke the service was exemplary. Thank you.
28 december 2021
Review zonder uitnodiging
Antwoord van GardenSite
Dear Pete Long,
Thank you very much for your 5-star review.
We do apologise again for the issues experienced with your Demon, however, I am pleased to hear that your refund request was processed on the same day that you notified us of the fault. Although there was a problem with the product itself, I am glad that our Customer Care team was able to rectify the situation quickly and effectively.
Should you need anything else, please do not hesitate to contact us.
Kind regards,
Customer Care Team / GardenSite.co.uk
No problems with Gardensite
No problems with Gardensite, their supplier was a bit variable, but Gardensite dealt with my issues on my behalf.
27 december 2021
Review zonder uitnodiging
Antwoord van GardenSite
Dear Phil,
Thank you for your great review.
We do sincerely apologise again for the slight hiccup with the missing brackets - I understand you are now in posession of these and that the matter has been concluded.
We do hope that you would consider placing an order through GardenSite again in the near future.
Anything else, please do not hesitate to contact us.
Kind regards,
Customer Care Team / GardenSite.co.uk
Terrible!
Terrible!! Very badly made! Doors too small for side end openings. Timber splitting and warped! Screws inadequate! I could go on! Not wortthe money. Was a present from my family! I could have bought a better one. Didn’t complain as it wasn’t put together for few months due to illness. It was stored flat.
27 december 2021
Review zonder uitnodiging
Antwoord van GardenSite
Dear Consumer,
Thank you for taking the time to write a review.
We are very sorry to learn of the issues you have experienced with your greenhouse - we certainly do not wish that any of our customers are dissatisfied with their purchase. I have taken a look and cannot see any communication from you regarding any of the problems you have reported in your review prior to posting on Trustpilot. Here at GardenSite, we have a Customer Care team who deal specifically with aftersales and who would have been more than happy to help you should you have got in touch. We understand that, sometimes, there are issues with deliveries that require rectification or further investigation and we are always willing to help wherever we can.
Should you wish to further discuss this, please email us on customercare@gardensite.co.uk quoting reference number 361854 and we will make all endeavours to provide a favourable solution for you. Please remember to include photos of any defective items and a brief outline of the perceived issues.
Thank you for your time and we look forward to hearing from you.
Kind regards,
Customer Care Team / GardenSite.co.uk
Antwoord van GardenSite
Dear Emma,
Thank you for your wonderful review.
We appreciate your feedback and hope you would consider purchasing from us again in the future.
Kind regards,
Customer Care Team / GardenSite.co.uk
Excellent service from this store
Excellent service from this store! We had goods sent to Portugal and they kept us informed every step of the way! Goods arrived and I’m 100% happy. Great store can highly recommend
22 december 2021
Review zonder uitnodiging
Antwoord van GardenSite
Dear Michelle,
Thank you for your 5-star review.
We have been working hard post-Brexit to ensure we can find plausible ways to still deliver to our overseas customers. This has been a long and complicated process but we understand the importance of catering to the international market and making sure you can still enjoy all of the wonderful products we have to offer.
Thank you for taking time out of your day to write such kind words!
Kind regards,
Customer Care Team / GardenSite.co.uk
Top class service
Easy to find what I wanted on the website. Speedily delivered. Top class service.
14 december 2021
Review zonder uitnodiging
Antwoord van GardenSite
Dear Rick Naylor,
We are so pleased to read your 5-star review!
We work hard to ensure that our website is as easy to navigate and search on as possible and so we really do appreciate your comments regarding this. We will pass your positive comments regarding the delivery service back to the transport department too.
Thanks again and we hope you will purchase from us again in the near future.
Kind regards,
Customer Care Team / GardenSite.co.uk
Storm at the weekend caused some damage…
Storm at the weekend caused some damage to my greenhouse, however went on the web site and ordered replacements and pleased to say that they arrived only 2 days after ordering. Well done an excellent service, and I would highly recommend GardenSite.
1 december 2021
Review zonder uitnodiging
Antwoord van GardenSite
Dear Paul,
Thank you for your great review!
We had lots of orders for replacement glass over the last 2 weeks due to the adverse weather conditions which were felt up and down the whole country! We are glad that we were able to provide the panes that you required in a timely and efficient manner to ensure your greenhouse wasn't exposed to the elements for too long.
Wishing you many happy growing seasons to come!
Kind regards,
Customer Care Team / GardenSite.co.uk
I fell in love with this pergola
I fell in love with this pergola, and was absolutely delighted with it when it was erected. Delivery was as promised. It has been up for several months now, and I am still very happy.
Sooty Javeri
13 november 2021
Review zonder uitnodiging
Antwoord van GardenSite
Dear Sooty Javeri,
Thank you for your excellent review.
We are over the moon to hear that you are so pleased with your Pergola and that the delivery service was efficient as expected.
We hope you enjoy many sunny days under your Pergola.
Kind regards,
Customer Care Team / GardenSite.co.uk
Replacement raised bed
Three years ago I took delivery and installed three excellent raised beds. Unfortunately there was a problem with one of them this year, but as they were still within the guarantee period, I hoped to get a replacement free of charge.
It couldn’t have been easier. Garden site are a great company, helpful, efficient and friendly. I will be recommending them at every opportunity.
4 november 2021
Review zonder uitnodiging
Antwoord van GardenSite
Dear Rosemary,
Thank you for your 5-star review!
We are very happy to read your positive comments regarding the proactiveness and efficiency of our Customer Care Team. We strive to look after all of our customers, whether they be new or existing, and to treat every order with the same level of attention and care to ensure that customers receive only the highest standard of service.
I can see that your replacement Sleeper Bed has been raised and should be with you very shortly.
Anything else, please do not hesitate to ask.
Kind regards,
Customer Care Team / GardenSite.co.uk
Great piece of kit for my greenhouse
Great piece of kit for my greenhouse, enabled multiple sowings and potting-on little seedlings.
sensible height - not too tall so plants in the top tier can grow taller if required.
Only slight issue is keeping everything watered although some water does drip through, Recommend placing a large drip tray underneath eg a compost bag tray to prevent water pooling underneath.
4 november 2021
Review zonder uitnodiging
Antwoord van GardenSite
Dear R Bould,
Thank you for your review.
Our Halls New 3 Tier Seed Tray Tidy for 15 Trays is probably one of our most popular greenhouse accessories given the reasons you listed above.
We are sorry to hear of the slight inconvenience that you encountered and will pass your feedback over to the manufacturers for their reference and consideration.
Thank you again for taking time out of your day to leave us a great review.
Kind regards,
Customer Care Team / GardenSite.co.uk
Cornish Cabbage fully deserving of FIVE *****+*
In my experience Cornish Cabbage Plants is a MUST for anyone looking to buy root vegetable or flower plants. The quality of their plants, fair prices, ease of ordering and helpline are second to none. I highly recommend C C P and award them maximum *****+*
3 november 2021
Review zonder uitnodiging
Antwoord van GardenSite
Dear Dave Bonwick,
We are over the moon to read your glowing review!
It is great for us to receive such excellent feedback from customers as this is what we strive for and continually try to improve on.
Should you need any future advice or assistance, please feel free to pop in or give us a call.
Kind regards,
Customer Care Team / GardenSite.co.uk
Greenhouse - 8ft x 6ft
Ordered at the height of Lockdown and was told a long delivery, which was understandable. Ultimately delivered a few weeks early which was good.
Assembly needs 2 people, ideally 3 people for around 30 minutes when you are putting all four sides up and constructing the roof.
The instructions were OK, as long as you take the time to read carefully. A bit tricky around the construction of the door. I messed up a bit by rushing ahead and needed to order 2 extra parts, as a couple of the runners came apart (because I'd not followed the instructions).
The extra runner parts were delivered 3 days after I requested them, very efficient.
Overall very happy with the quality of the greenhouse and the customer service that goes with it.
3 november 2021
Review zonder uitnodiging
Antwoord van GardenSite
Dear JB,
Thank you for your excellent comments and for taking the time to provide a genuine review of your experience with both the level of service and the quality of the product provided by GardenSite. Your concerns regarding the difficulty of the build will be passed back to the manufacturers in an effort to improve the assembly instructions to ensure that future customers do not experience the same issues.
We are very glad to hear that, overall, you are pleased with your purchase and we do hope that you would choose to purchase through GardenSite.co.uk again in the future.
Kind regards,
Customer Care Team / GardenSite.co.uk
Excellent service from gardensite
Excellent service from gardensite
Good quality product although difficult to build
3 november 2021
Review zonder uitnodiging
Antwoord van GardenSite
Dear Mr John Mcnaught,
Thank you for your 5-star review.
Should you require any technical information in regards to building your product, please do not hesitate to get it touch with us over the phone (0121 355 7701) or via email (customercare@gardensite.co.uk) - our dedicated and knowledgeable team will be more than happy to assist you.
Kind regards,
Customer Care Team / GardenSite.co.uk
Ordered statue in July. Now October but not arrived
Ordered a statue. Money was taken from my account on 23 July. Responses for updates on when statue will be shipped are either "due to be despatched the week commencing the 20th of September" or "I will enquire this information with the suppliers. Once they have responded, I will contact you with an update", (no update) or "your order is due to be dispatched from the warehouse tomorrow" (20th October). Money left my account but no statue delivered. Not answering the phone. Have asked for my money back. Wrong to take money that early and not deliver or even give an update.
5/11 UPDATE: 1/11 had a response "We have requested for your order to be cancelled with the warehouse. Once confirmed a refund will be processed back to your account. We apologise for the delay and any inconvenience caused." No refund so far and no update.
30 oktober 2021
Review zonder uitnodiging
Antwoord van GardenSite
Dear B4SH,
Thank you for your review and we are sorry that it is not on better terms.
Our Enigma range of items have, without doubt, been the worst hit in terms of supply and demand over the last 1.5 years. Our suppliers have struggled with continued stock delays at both the UK and Vietnamese ports (where these products come from) due to both the current pandemic and issues relating to Brexit which has meant that a lot of customers have been subject to much longer delivery timescales which we can only apologise for.
I can now see that, as per your request, your order has been cancelled and a full refund has been credited back to your card.
Kind regards,
Customer Care Team / GardenSite.co.uk
Very smooth
Very smooth. Ordered Bulbs months ago (April) at Pashley Gardens where we were able to view the lovely tulips. Filled in forms. Bulbs arrived this week.
Now just up to me for planting and care 🤞
29 oktober 2021
Review zonder uitnodiging
Antwoord van GardenSite
Dear Phillips,
Thank you for your great review.
We are pleased to hear of your positive experience and wish you the best of luck with the upcoming planting season.
Should you need any growing, planting or care advice, please do not hesitate to contact the Garden Centre on 0121 355 7701 who will be more than happy to assist you.
Kind regards,
Customer Care Team / GardenSite.co.uk
Need to learn lessons in Customer Service
I used to love this company, couldn't buy enough goodies for the garden, But something happened, the Customer Service is abysmal, i vowed never to use them again. a good adage Buyer Beware!
I see they are trying to muddy the waters! Customer services team, look at procedure after purchasing oriental table & benches! I do have the replies you sent! and as for the statues, I really had to haul you over the coals for breaking trades description, only after I highlighted concerns did you change your website.
29 oktober 2021
Review zonder uitnodiging
Antwoord van GardenSite
Dear Mrs Julia Davies,
We are very sorry to see your 1-star review.
We do sincerely apologise for the issue that occurred with your order. Having taken a look at the communications, I can see that there was a slight discrepancy with the height of the item which was reported upon delivery. Although not an excuse, it is inevitable that, from time to time, specifications may be incorrect on the website as these are all inputted manually and are liable to human error. In such cases, our Customer Care Team will always endeavour to be proactive in resolving them as soon as possible to ensure that the customer's inconvenience is kept to a minimum.
In this case, I can see that you emailed in your concerns on 15 April and you were replied to on the same day with 2 potential resolutions: a partial refund to keep the item as it was or the option to have the item collected free of charge in exchange for a full refund. You replied that you were happy to accept the partial refund which was then processed back to your original payment method, again, on the same day, and you then expressed your satisfaction with this outcome.
Given this, I was saddened to read your review as it differs greatly from your last email. I am unsure as to what more our Customer Care Team could have done to assist in this case. We apologise again for your troubles and hope this would not deter you from purchasing from us in the future.
Kind regards,
Customer Care Team / GardenSite.co.uk
Excellent customer care
I ordered an aluminium patio cover from site and when it was delivered some of the parts had damaged paint due to manufacturers delivery company fault.
I contacted customer care by Email and they responded immediately by contacting the manufacturer who sent out replacement parts within 2 days.
The response and communication was excellent and thanks were passed on to customer care.
29 oktober 2021
Review zonder uitnodiging
Antwoord van GardenSite
Dear Kevin Watson,
Thank you for your glowing review.
It is unfortunate that your Palram Canopia Sierra 14 x 10 ft White Patio Cover arrived with a few blemishes, however, we are very happy to read that these issues were sorted efficiently by our dedicated Customer Care Team.
We thank you for taking the time to write an honest review and share your experience with others.
Should you need any further assistance, please do not hesitate to contact us.
Kind regards,
Customer Care Team / GardenSite.co.uk
I bought a fantastic quality Palmako…
I bought a fantastic quality Palmako shed from GardenSite few months back. Despite the initial mistake with the order confirmation which was not their mistake everything went according to plan. Yes the shed arrived few weeks later than the proposed delivery time however with disruption on the supply chain, it was something I anticipated. Overall great service
29 oktober 2021
Review zonder uitnodiging
Antwoord van GardenSite
Dear Astra2010,
Thank you for your 5-star review!
We certainly do apologise for the slight hiccup that occurred towards the beginning of your order and we are glad that, despite this, your impression and overall experience was positive.
We hope to return to more standard delivery leadtimes as things slowly get back to 'normal'.
Thank you for your time.
Kind regards,
Customer Care Team / GardenSite.co.uk
Authentic looking bird bath
The bird bath looks great ie as if it had been there for decades which is the look we wanted.
The delivery time was about four weeks as expected.
The only disappointing feature is that the manufacturer's name is rather obvious on the pedestal and it would have been better if more discreet ie out of sight underneath.
29 oktober 2021
Review zonder uitnodiging
Antwoord van GardenSite
Dear Beatrice Pearce,
Thank you for your 4-star review.
It is very common for customers to want certain outdoor products, especially birdbaths and feeders, to look slightly aged and weathered so that they fit inconspicuously into nature's environment. We are happy to hear that this is one of the reasons why you are pleased with your purchase.
As for the feedback regarding the branding, we have passed this back to the manufacturers for their reference.
Thank you for your genuine feedback which helps us to continually improve.
Kind regards,
Customer Care Team / GardenSite.co.uk
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