No replies to email paid for gas change over valves with next day delivery low and behold they haven't arrived wish I'd checked there other reviews .tried to contact them no avail IAM always wear... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
We had to replace the switch-over valve on our LPG tanks as the existing one had failed. Our plumber advised us to buy the OPSO (Over Pressure Shut Off) version, which we ordered from Gas Equipment Di... Toon meer
Ordered a gas box. Didn't arrive in stated time period. Contacted company who quickly acknowledged that my order had not been processed. Order was sent out special delivery which arrived two days late... Toon meer
I ordered an external gas meter cover yesterday at around noon - by 13:00 today the unit had arrived delivered by UPS, well packaged and in perfect condition. I looked on line and contacted local bui... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Gas Equipment Direct are one of the UKs leading supplier of gas fittings and gas products online and out of our base in Norfolk. We have been part of the UK gas industry for over 35 years. We specialise in LPG and Natural Gas fittings, providing a full arsenal of LPG regulators and changeover units, ranging to gas and electric meter boxes, replacement meter box doors, hoses and MPDE fittings for both domestic and commercial purposes. We also offer a wide range of products for the camping and caravan industry including regulators, hoses, boiling rings, portable cooking stations.
Contactgegevens
Prospect House, Little Money Road Loddon Business Park, Loddon,, NR14 6JD, Norwich, Verenigd Koninkrijk
- 01508552412
- info@gasequipmentdirect.co.uk
- www.gasequipmentdirect.co.uk
3,9
Goed
133 reviews
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Heeft 50% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
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Happy with the ordering and delivery
Happy with the ordering and delivery, all straightforward, an issue with one of the burners, a call to Gas Equipment Direct resolved, they issue promptly.
17 juni 2026
Perfect replacement
Easy to order, fits perfectly and much cheaper to buy direct rather than through utilities services. Very pleased
28 mei 2026
Not received items I've paid for no replys either
No replies to email paid for gas change over valves with next day delivery low and behold they haven't arrived wish I'd checked there other reviews
.tried to contact them no avail
IAM always weary if any company that doesn't have a telephone support line
Avoid at all costs !
27 mei 2026
Review zonder uitnodiging
Antwoord van Gas Equipment Direct
Hello,
Thank you for your purchase, and I'm very sorry to hear you're disappointed with our service. We always reply to customer emails within 4 working hours of receiving the email, as we did with yours. I'm sorry to see that this review was left within those four hours.
In regards to the delivery of your order, as you ordered over a bank holiday weekend with our 'Next Working Day' service, I believe the bank holiday Monday meant you received your order a day later than you imagined. This delivery policy is on every product page of the website, and also on our dedicated 'Delivery' page. However, I'm very sorry if this caused any confusion or wasn't clear enough.
We always aim to address all customer issues within four working hours of receiving them, and to solve them as soon as possible after this, just as we managed to with your order.
We hope to see you again soon. Have an excellent rest of the week!
Kind regards
Delivered quickly
Delivered quickly and in good condition. Perfect match for the old box. Took a bit of adjustment to the back plate to fit the new box due to some old roughcast. Once on I noticed that one of the hinges had broken. Soft plastic and not very durable hence one star removed. Notice that the plastic hinge is screwed on to the box so maybe that is a known weakness.
6 May 2026 Mentioned to the company that one of the hinges had been broken and two replacement hinges were sent. Now just have to fit them. Great customer service.
2 mei 2026
Review zonder uitnodiging
Bad company service.
Ordered a gas meter door, arrived poorly packaged and damaged. Put the door on, noticed it was chipped at the top. No replacement as it’s been ‘fitted’. Won’t use again.
20 april 2026
Review zonder uitnodiging
Excellent customer service
The gas box I ordered was twice damaged in transit and I received no quibble replacements on both occasions despite having already installed the first gas box I received before I noticed any damage. I also received a free fire pit with my order! Very happy to recommend this company.
16 maart 2026
Review zonder uitnodiging
A+ service
Really fast delivery product as described cannot fault gas equipment direct
17 maart 2026
Review zonder uitnodiging
Ordered a replacement lid I needed…
Ordered a replacement lid I needed urgently so paid for next day delivery. It’s not arrived 2-3 days later and no reply to email. No telephone number to contact. Very disappointed considering this companies previous reviews.
If this does not arrive by the weekend my likely bill will be in excess of £300 more.
Unless a prompt reply is received, the item delivered by Saturday with a postage refund, this company will be reported to trading standards
22 februari 2026
Review zonder uitnodiging
Customer service is effectively…
Customer service is effectively non-existent. There is no published phone number and the company is not contactable. I paid for next-day delivery for a client order, yet five days later the item has still not arrived. The only response received was an Evri tracking number, which provides no meaningful updates on the parcel’s status.
This level of service is disappointing and not acceptable for a business offering premium delivery options.
21 februari 2026
Review zonder uitnodiging
Antwoord van Gas Equipment Direct
Hello,
I'm sorry to hear that you feel let down by our customer service, and that you feel we are uncontactable. Customers are always able to contact us at info@gasequipmentdirect.co.uk, and we will always aim to reply within 4 working hours of any contact.
From checking logs of your communication with us, I can see that we have at least five emails back and forwards about the status of your delivery, so I'm sorry to hear that you feel we are uncontactable. We have been keeping you up-to-date with the status of your delivery with the courier throughout this, and it unfortunately appears that the courier delayed your delivery, and we have been working to rectify this with the courier. We have also offered to refund your next-day delivery charge for this in light of the courier's delays.
Please rest assured that, as per the tracking number provided, your order is on the way. If you no longer require this, you are welcome to cancel your order for a refund, as is the case with every customer of ours.
We are always available for email communication throughout any step of a customer's order, and we will always keep an open contact log with a customer until all issues are resolved.
Kind regards
Great service from Tom and Julia
Great service from Tom and Julia
Gas meter box replacement lid fits perfectly and I even did it myself!
Thanks again for all your help much appreciated
29 januari 2026
Review zonder uitnodiging
Ordered equipment yesterday delivered…
Ordered equipment yesterday delivered this morning
Informed at each stage
Great service
Thank you
8 januari 2026
Review zonder uitnodiging
Good prices
Used company twice. Both times received products as described and at a competitive price.
22 augustus 2025
Review zonder uitnodiging
Antwoord van Gas Equipment Direct
Hello,
Thank you for your orders with us. I'm sorry to hear that one of your orders was delayed. This was returned to us by the courier due to failed delivery attempts, and so we sent it back out to you again, which then arrived with you with no issues.
We don't have any forms of contact from you, either to our email inbox, our customer service contact log, or even our junk/spam mail filters. Please can you confirm the contact details you have used for us? We will always reply to customer enquiries on the same weekday we receive them, and even sooner than this when there is an issue with a customer's current order.
We also have a dedicated page on our website specifically for returns: gasequipmentdirect.co.uk/returns. Customers can use this for hassle free returns on any product bought on our website.
Kind regards
Unable to contact
Unable to contact. Ordered something that hasn’t arrived and when emailed customer service no response!
7 juli 2025
Review zonder uitnodiging
Poor
Poor - they have no means of contacting them by phone - I have sent multiple emails to get an answer on simple question, but the replies are sporadic and unhelpful.
23 juni 2025
Excellent service and price
23 juni 2025
Outstanding service
It was an easy website to navigate and order from.
Ordered a replacement gas box at 14:42 on a Friday with normal delivery as offered. Order notification came through, shortly after with an expected delivery for the Monday. Saturday morning, I received an update, that it would be with me later that day. It arrived less than 24hrs after I placed the order. Top Service!
17 mei 2025
Review zonder uitnodiging
Excellent customer service
Ordered a bbq , arrived promptly but part missing . customer service was excellent and replacement was received within a couple if days . Super service
9 mei 2025
Review zonder uitnodiging
Arrived on time and easy to fit
Arrived on time. We only needed the main box as our old box got damaged but the backplate was still on the wall, hence it was very easy to fit. Don’t be fooled by the reviews that said they had to buy a separate key to open the box as the key is actually taped inside the box and you retrieve it by removing the back plate - simples 😂
24 april 2025
Box came broken
Box came broken, which was very annoying. I sent pictures and received a replacement 2days later, so excellent customer service
7 mei 2025
Review zonder uitnodiging
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