The Engineer was a lovely chap, professional and went over and above to make the installation tidy. He also explained how the new boiler worked. Very happy with the work done by Gasplus.
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Came to repair our boiler under an insurance plan. "Repaired it", however it stopped working a day later, leaving us (including an 89 yo) without heating and hot water all weekend. Then rather than re... Toon meer
I had a fault with my boiler and I had to wait for new parts. The engineer Nick who attended was excellent as he explained what he needed to do & when it was completed made sure I fully understood how... Toon meer
We set up a plan last year after our boiler broke down amidst the 2020 lockdown. We were nervous to have vistors in our house with Covid, but we needn't have worried and the boiler was fixed prompt... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Verwarmingsinstallateur
- ook in
- Airconditioning aannemer
- Airconditioningwinkel
- Energieopwekkingsapparatuur en -oplossingen
- Loodgieter
Informatie afkomstig van verschillende externe bronnen
Quality Through Competence. Experts in the installation, repair & servicing of central heating, air-conditioning, solar & renewables.
Contactgegevens
Verenigd Koninkrijk
- www.gasplus.co.uk
4,4
Uitstekend
26 reviews
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Helpful, professional and friendly
My property was tenanted but I sold it. Turns out the tenant changed gas supplier without my knowledge. Found out gas plus was the new supplier. Now, the only dealings I have had with them was when trying to get the prepayment meter ( which was in debt) cleared for the new owner. Thanks to the professional and helpful Audrey, it was a breeze. Well done!
3 februari 2023
Review zonder uitnodiging
Our experience was overall positive.
Directline sent out GasPlus to investigate why our boiler had ceased to function. Engineer identified a short in the wiring loom/fan connection due to water ingress via the flu. He told us that the parts could be a week to two weeks coming. We didn't hear anything for a couple of days so rang DL to be told the claim had been disallowed and we had been informed. In actual fact DL had left a garbled message on our answerphone. After further discussion DL reinstated the claim (the boiler had been serviced in February this year) and 10 days after the initial call the boiler was repaired and tested fully working. It's not quite clear if the original engineer or DL voided the claim originally, in any event our boiler is now working and the engineer who carried out the repair was professional and courteous. We have fitted a flume kit to prevent further water ingress as advised by DL and GasPlus.
Our only issue with both DL and GasPlus was that despite asking them to use my mobile number for contact they called on our landline which I have difficulty hearing.
8 december 2022
Review zonder uitnodiging
Incompetent and time-wasting company.
Incompetent and time-wasting company.
I would like to share my experience with this company.
They were sent to my house because I had a faulty boiler.
From the first visit, they claimed they knew what was causing the problem and they will fix it. Well NO they obviously didn't know. They changed parts, they charge me for that and at the end of the day, I didn't have hot water.
Please note that I have two kids one of them a baby.
Last couple of visits they will try and convince me that maybe the problem is not with the boiler but it's with the shower. I asked them how is this possible if the same thing happened on the sinks too?
Anyway ... obviously not knowing what they have to do, they said The problem is not with the boiler you have to change your shower.
I did not agree with that but was tired of all that and search for another company to come and see it. And the engineer confirmed that there is a fault with the boiler.
In my opinion, the people that work in the company are not engineers, they don't know anything about boilers. But what is worse is that instead of being honest and saying that this boiler can not be fixed you should consider buying a new one they start to mess about, waste my time and money.
The last time an engineer was in my house, his attitude was horrible.
I am sorry for my English, I hope this review helps other customers.
1 juli 2022
Review zonder uitnodiging
Intolerably slow service.
If it were up to Gas Plus, I would have been left without heat or water for two weeks.
The first engineer came promptly (within a working day of my initial call). He identified the need for a new printed circuit board and ordered it, but could offer no estimate of when it would arrive.
Having waited over the weekend, I called to see what was happening and was told that they were still waiting on the supplier. They could not give me any estimate as to when the part would arrive, and refused to make any enquires to the supplier of the part.
After another day without heat or water, I went to a separate company, who got the part and fixed the problem within 24 hours.
The following week, I was finally contacted by Gas Plus to arrange a repair. I'm not sure what is more annoying - that they left me in the cold for so long and without any form of update, or that they excepted I would simply wait quietly for them without sorting out the problem for myself.
18 april 2022
Review zonder uitnodiging
Antwoord van GasPlus
To add some further context to the review above, it has been omitted that we were asked to attend the property by the customers insurance company, not under the instruction of the customer themselves.
Insurance based repairs require the authority of the insurers before work can proceed and this can sometimes lead to delays on some occasions.
We were seeking to obtain the information for ALL the parts that may have been required, however our suppliers did not get this information back to us in a timely manner (despite our best efforts to chase up this information), for our suppliers’ failures we apologize and have taken steps to ensure they are better equipped to deal with the needs of our customers and clients.
Once we had received the information from the suppliers and the insurers had approved the repair, we contacted the customer to arrange fitting, where we were advised the appliance had already been repaired by a 3rd party without our knowledge. Whilst it is regrettable that anyone has to wait without heating and hot water it isn’t always as simple as blaming the engineers online as there are often factors beyond their control, such as supply chain issues, suppliers staff shortages and insurance company processes that can all have an effect on repairs.
Excellent service plan
We set up a plan last year after our boiler broke down amidst the 2020 lockdown. We were nervous to have vistors in our house with Covid, but we needn't have worried and the boiler was fixed promptly.
They have just visited for our annual boiler checkup. They rang to book the apt, turned up in a timely fashion.
If you need a boiler cover plan I would thoroughly recommend.
9 april 2021
Review zonder uitnodiging
Antwoord van GasPlus
Hi Mrs Pitman, Thank you so much for your kind words and honest feedback. We were happy to help and hope to see you again for the boiler service next year! Take care and please stay safe.
Avoid at all costs
They sent 3 engineers over 4 separate visits in an attempt to fix my boiler, each time leaving it in a worse state than when they started, even causing water damage to my home, charged me for the pleasure and then told me to get in touch with the manufacturer. Reported them to the Gas Safe register and Trading Standards.
26 juli 2018
Review zonder uitnodiging
Antwoord van GasPlus
Sent out by customers insurance company to a water damaged boiler, which the insurance company then refused to repair due to a lack of maintenance in the last 7 years, estimate to fit parts and service the boiler provided and agreed. Water damaged parts replaced and boiler serviced but then further parts required, we recommended the manufacturers attend as this would be the fastest (and cheapest) way to get the boiler working again. As a goodwill gesture we offered to arrange and pay manufacturers cost, customer chose to pay and we agreed to refund the amount they charged him.
Manufacturers attended and repaired boiler (also confirming incorrect installation of appliance), however customer now wanted a full refund of all costs he had paid which was not what was agreed (in writing). Customer states they contacted Gas Safe (who advised there was no case for us to answer), Trading Standards (who have not contacted us regarding this case). Customer also raised a chargeback with his credit card issuer, this chargeback was declined, customer then raised a section 75 claim for breach of contract, this was also declined by the card issuer.
Customer has been refunded the agreed amount and has fully functional boiler.
We feel uneasy about being forced to respond in such a public manner, however the statement made by the customer is inaccurate (we did not cause any damage to the property, the boiler or leave it in a worse state than we found it). It is also missing crucial information (customer advised by Gas Safe and card issuer that there was no case for GasPlus to answer and any wrong doing was unproven) and therefore we believe it is a very misleading view of events and the service we provided.
Small businesses like ours rely on the good reputation we have spent years building and whilst not wishing to enter into a war of words we cannot allow such inaccuracies to go unanswered and risk damage to our good name.
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