Gbsenquires Reviews 

Fake phone number on website.
Do not respond to emails.
I flew in 23 June 22 AER Lingus. After many reassurances my bag would get there with me, and if not, “on the next flight” which was that same day, Global Baggage Solutions gave me email updates, didn’t respond to enquires, has a fake phone number on their website, supposedly gave my bag to Eagle Aviation on the 28th, but it isn’t in their system either (online enquiry), and why is it taking so so so long to get my bag back.

Are Lingus AVOID
Global Baggage Solutions AVOID
Eagle Aviation Couriers AVOID

And expect EVERYONE to pass responsibility around. Isn’t their fault! No no no.

On 15th April evening, I flew from Singapore to Manchester transitting in Doha with Qatar airways. However on 16th April 7 am when I arrived in Manchester, my checked in bag did not arrive. I was told by the Qatar ground staff that my bag would arrive by 1 to 2 pm on that day and that I should report this to Global Baggage Solutions the agent which handles missing baggage. Then around 3 pm that afternoon after not receiving any response from the airport, I called Global Baggage regarding the status of my bag and the staff said my bag was still on the way though I could see that the flight that brought my bag had arrived Manchester. Then I called again around 4.30 pm and 6.30 pm and I was told that my bag had arrived but the delivery to my home address could not be achieved on the same day because according to them Qatar does not support after 6 pm delivery service. I wondered what they were doing between 2 and 5 or 6 pm. I also could not pre-arrange my availability because neither Global Baggage and Rapid Air told me well in advance about their arrival time. Then on 17th April morning, I received a message from the delivery company of Rapid Air that my bag would arrive at my home address at around 1:19 pm. I then called them that I would not be at home and they reassured that they could send the bag to my neighbours and would give me a notice to inform me about the whereabouts of my bag. And neither could I re-arrange with them the time when I am at home. But when I reached home, I did not get any notices nor any emails, SMS and phone call regarding the whereabouts of my bag. I only knew where it was after calling them and it would now be delivered the day after. I had to ask a day off and stay at home just to wait for my checked in bag which was not my fault anyway for being missing/mishandled/misplaced.

I am particularly appalled by the customer service of Qatar, Global Baggage Solutions and Rapid Air. I wrote to Qatar via Facebook. I was told that my feedback would be passed to the local team for a review. I did not get any reply from this local team and neither did I get any reply after writing a complaint in the website. I also called several times Global Baggage and Rapid Air but they do not seem to prioritise this case though both companies claim they will provide speedy baggage repatriation. The staff that talked to me gave an indication that they seemed to have no interest in upholding Qatar's high ranking level. For example, the Global Baggage did not bother about contacting me about the status of my bag though they promised to do so. When I contacted Rapid Air, they portrayed themselves as though they are doing a great favour for me.