Purchased a Refurbished Spear & Jackson scarifier via Ebay from this company in March 2026 . Used the machine twice and a part broke so contacted GED and was given the runaround for a couple of weeks... Toon meer
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I bought a pair of mcgregor 41cm corded hedge trimmers from GED Outlet and never even received them. I've sent 7 messages to them as you can't reach them by phone and got 1 reply back which said they... Toon meer
Ordered some hedge clippers from GED. They were despatched very quickly and despite being damaged in transit, this was rectified very quickly by GED. Unfortunately they were unable to provide a repla... Toon meer
Bedrijf heeft geantwoord
Very quick delivery and quick response from sales re a slight problem wth the item purchased
Bedrijfsgegevens
Geschreven door het bedrijf
Family business who have been trading for over 40 years, offering quality refurbished products. We have over 600,000 products sold on eBay alone! We offer a massive range of Audio & Video, Garden & DIY, Travel & Outdoors, Heating, Fans, Vacuums and Steam Cleaners. Great value prices with FREE UK delivery.
Contactgegevens
Unit 1, Edgar Street, BL3 6EZ, Bolton, Verenigd Koninkrijk
- 01204 363 453
- sales@ged.co.uk
- www.ged.co.uk
3,1
Gemiddeld
258 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 70% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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Antwoord van GED Outlet
Thanks for your review! Glad to hear everything's working well — let us know if you ever need anything!
Seller refusing to pay for return…
Seller refusing to pay for return postage on a faulty item despite it being within the 6 month window under the Consumer Rights Act.
Update: seller continued to refute my consumer rights (expecting me to pay for postage on a faulty item under 6 months old), contacted my bank and got a refund.
4 april 2025
Review zonder uitnodiging
Antwoord van GED Outlet
Thanks for your feedback. We're sorry we couldn’t reach a resolution together.
A full refund has now been issued following a dispute raised with your bank. Unfortunately, the item wasn’t returned within a reasonable timeframe after we first offered a free return, and we were unable to find a compromise before the dispute was escalated.
As a refund has been processed in full, we look forward to receiving the item back to close this off properly.
We always aim to handle matters fairly and in line with consumer law, and we appreciate all feedback as part of improving our service.
Best regards,
Antwoord van GED Outlet
Thank you for your feedback! We're happy to hear you found our prices, ordering process, and delivery to your liking!
Antwoord van GED Outlet
Thanks for your review! We're glad you were happy with the price and delivery speed!
I got it wrong. But they made it right.
Due to misunderstanding on my part and the perceived lack of engagement with GED Outlet. I was thinking they're customer satisfaction was dreadful.
Once I had started a dialogue with Naidine I realised how wrong I was. My unanswered emails were going to the wrong address.
Instantly Naidine sorted everything out. Efficiently and professionally.
GED Outlet actually have excellent customer service and the guarantees they make on their website are genuine!
21 maart 2025
Antwoord van GED Outlet
Thank you so much for updating your review — I really appreciate it.
I’m so glad we were able to get everything resolved and clear up the misunderstanding. It was a pleasure helping you, and I’m really happy to hear that your experience turned around. We genuinely care about our customers, so it means a lot to know that came across.
If there’s ever anything else you need, you know where to find me!
Warm regards,
Naidine
EFFICIENT SERVICE
Order despatched quickly were also reacted quickly to a request by email.
25 maart 2025
Antwoord van GED Outlet
Thank you for your wonderful review! We're glad your order arrived quickly and that our team could assist you promptly. We appreciate your support and look forward to serving you again!
Best regards,
Naidine
First class service,delivered on…
First class service,delivered on time.Lang may yer
lum reek.
16 maart 2025
Antwoord van GED Outlet
Thank you for your fantastic review! We're delighted you were happy with our service. And as you kindly said—lang may yer lum reek! 😊
After a shaky start in communication
After a shaky start in communication, their customer service team came back to me reasonably quick to resolve. Thaks to Naidine for the information I needed. Recovered total confidence. Rgs Mr Reilly
19 maart 2025
Antwoord van GED Outlet
Dear Mr. Reilly,
Thank you for your kind review. I’m glad we could resolve things quickly, and I truly appreciate your patience. It’s great to hear we’ve regained your confidence—I’m always happy to help!
Kindest regards
Naidine
I found it easy to place my order and…
I found it easy to place my order and the courier delivered it on time ,I would use the company again .
24 februari 2025
Antwoord van GED Outlet
Thank you for your kind review! We're glad you found ordering easy and that your delivery arrived on time. We look forward to serving you again!" 😊
Thanks so much for your help will use…
Thanks so much for your help will use you again
21 februari 2025
Antwoord van GED Outlet
You're very welcome! We're thrilled to hear that and look forward to helping you again in the future. Thanks for your support!😊
very prompt
well the only thing i can say is they are as good as there word and belive me that means a lot these days
17 februari 2025
Antwoord van GED Outlet
Thank you for your wonderful review! We truly appreciate your trust in us and are glad we could meet your expectations. It means a lot to us that you value our commitment!
😊
Could have been a higher mark
Could have been a higher mark, but very disappointed with the item purchased.
It had clearly been opened and repackaged very badly and had parts missing and broken.
Very good customer service though, provided full refund with no fuss so happy with this.
18 februari 2025
Antwoord van GED Outlet
We’re sorry the item didn’t meet your expectations. As a B-grade product, it should still be in acceptable condition, and we regret that this wasn’t the case. I’m glad I could personally assist you and provide a full refund without any fuss. Thank you for your feedback, Kind regards Naidine
The model of hoover sent was not the…
The model of hoover sent was not the one ordered on the website but a refund was actioned swiftly once the package was returned.
6 februari 2025
Antwoord van GED Outlet
We’re sorry for the mix-up with your order. We always aim for accuracy, and we regret any inconvenience caused. We're glad we could resolve it quickly with a refund. Thank you for your understanding, The team at Ged Outlet
Customer services is worst I ever dealt…
Customer services is worst I ever dealt with. Had dehumidifier delivered, which is broken, contacted them 5-6 times over 1.5 weeks ,still not sorted as so poor communication!
7 februari 2025
Antwoord van GED Outlet
We’re very sorry to hear about your experience and for any frustration caused by the delay in resolving your issue. Providing excellent customer service is very important to us, and we regret that we fell short in this instance.
We’re pleased to confirm that your replacement has now been sent and the faulty unit is being collected. We truly appreciate your patience and the opportunity to make things right. Waiting to hear back from you about the arrangements made above.
Best regards,
Naidine
The worst company I have dealt with
The worst company I have dealt with
I ordered a rattan table it arrived but it was damaged I rang the company but they not accepted call they said email them
I email them that a it damaged sent
pictures to them that I want a replacement
They sent me a email send back to us
Then you will get a refund
But I don't need a refund I want a replacement
I sent another email no reply waiting for a few days no reply
I just got fed up never buying from this company avoid them
Still got the damaged table
Be careful ☹️
7 februari 2025
Antwoord van GED Outlet
Dear Salim,
Thank you for your feedback. We’re sorry to hear about your experience and truly appreciate the opportunity to address your concerns.
After reviewing our emails, we can see that we received your report of the damage and promptly provided return details for a refund. However, we haven’t received a request for a replacement. We completely understand that you were hoping for one, and we’d be happy to assist in resolving this for you.
If you’d still like a replacement, please let us know, and we will arrange this as quickly as possible. Our team is here to help and ensure you are satisfied with your purchase.
Please feel free to email us and we’ll be happy to assist further.
Best regards
Naidine
Antwoord van GED Outlet
Glad to hear it arrived quickly! Thanks for your support!
Antwoord van GED Outlet
Thank you! We're thrilled you enjoyed the value and speedy delivery! Best Regards Naidine
Arrived very quick,very happy thank's
Arrived very quick,very happy with my Bissell P3840 Perfect Sweep floor Sweeper!
5 februari 2025
Antwoord van GED Outlet
So glad to hear that! Enjoy your Bissell Perfect Sweep, and thanks for your support! Kind regards Naidine
Antwoord van GED Outlet
Thank you for your review! We're so glad you found our service great and our prices competitive. We look forward to serving you again!
Antwoord van GED Outlet
Thank you for your kind words! We're delighted to hear you were happy with the speedy delivery. We appreciate your support!
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