Genetrack Reviews 

Everything went smoothly. However, not giving full 5 stars due to flawed marketing strategy. It is misleading to give the impression that it has a local office with a local support team this side of the world (Asia). I am in a very small country where local mails get next day delivery. Our mail are sorted overnight automatically. No way mail from Canada is going to beat that. Why do they do that? Canadian businesses are more reputable especially compared with US ones. Rightly or wrongly, Canadian businesses are thought less likely to have hidden fees, engage in price gouging or overhyped

Terrible expert. Almost three weeks no answer. Logged in says sample not arrived. This is a scam. I will pursue them legally

My bank notified me wanting to confirm I recognized the transaction the next morning after ordering. I did, but was surprised it was an overseas company considering the stated results times etc. I then dug a little deeper and came across the reality of the site. Immediately I sent an email requesting the refund, stating my order number and amount and that I felt I’d been misled. Fortunately they did process the refund, but I’m short approx $8 due to the foreign transfer fee. They also said they waved the cancellation fee, I literally cancelled within 12 hours of my order, so I fear what that fee would have been. But I have most of my money back and will be more cautious in future.

Think I’ve be scammed. Sent my test by recorded delivery, waited a month, nothing, I emailed customer service, got a reply after a week, asking my details - they had anyway - sent them. No reply, emailed again after a couple of weeks, no reply. Still nothing. Scammed

Do not be fooled!!! I went through Genetrack as I thought it wa a max company. Even had a .co.nz website. THEY ARE NOT!! They aren’t based in nz, they do not have a lab in nz. It’s all in Canada or wherever the hell it is. The return address on my envelope was for some lab in Sydney. I ended up looking up the address and there was no Genetrack lab at that address. I sent my swab off and it’s now being held at customs since the 9th January 2026. It’s currently the 23rd of Jan. I launched an investigation and it’s in quarantine as a bio security hazard!! Why would they do that if it wasn’t a legit package or address!! I requested a refund and am still yet to hear back. They said they would send another test free of charge but how’s that going to help me? So it can get kept at customs again. Honestly do not go with this company!!!

Will never send my money to these people again.
Ordered a paternity test at gentrack Australia..
After 2 weeks it didn't come.
But of course the $300 came straight out of my bank instantly.
I emailed support. No one got back to me.
Emailed again still nothing.
Now a 26 year old girl who could be my daughter is suggesting that im stalling and has stopped talking to me because genetrack can't even deliver their products at all.
Can't even reply to emails.
My bank has refunded money.
They are now pursuing genetrack for that money.
What a joke

They do not have a laboratory in Australia. Their turn around was months, this company makes false representations and should not be trusted simply on this point regardless of eventual outcome.

Ordered an APO4 test 2 weeks ago. No confirmation email...and still no test. I think they are scammers. No-one to speak to - the phone system doesn't take you to a person to speak to

The website is misleading, it takes 4weeks to get ur results back. Either way the results came back negative 0%. I’m not happy with the outcome so I will be testing again with a different organisation for the final conclusion.

There is absolutely no customer service and they have no contact number to ring. Have sent over ten emails with the information they requested then they emailed back asking for the same stuff I already sent through. IF YOU NEED ANY TESTING DO NOT USE THIS COMPANY.

This is Genetrack Australia l am writing about .. The test results were supposed to be back days ago , and they will not answer my emails .. Absolutely appalling customer service - in fact it's so bad , really , it doesn't exist .. I am awaiting results that are fairly important to me and l deeply regret ever using this company .. It's a joke and l'm beginning to feel completely ripped off .
Warning everyone - do NOT use this company .

I bought a dna test for Alzheimer's disease. Looked like a complete package. BUT. First the instructions were unclear. 2nd. There was more equipment in the package than was needed for the test. 3rd the bar scan code to activate the application did not work - on either bar code provided.
Finally, the instructions themselves were strange. Do not use this. It is a scam.

Terrible service. They are not in the UK. They mislead you into thinking they are. You place an order. Then find out they are not a UK company and cancel and they don't give you refund promptly or try not to give you one at all.

Genetrack Australia says on the website that results will be delivered in 1-2 Business days BUT in the email they have said it takes 2-3 WEEKS for testing to be done after the tests have been sent back. Will update my review when/IF I get results back.

Absolutely shocking , got my test after a week happy that it was quick. Posted it back literally the day after. Ya that was 3 weeks ago constantly emailing and when they do EVENTUALLY reply by it’s a generic email obviously some sort of bot. Never again will I use there service absolutely shocking.

A simple PCR takes 5 weeks. Shipping time not included. Give me a break.

Total waste of money. Repeated emails requesting a new new date after the estimated date had expired by multiple weeks went unanswered. When the results came in they were so generic as to be useless. Then the real fun began! Independant lab appraisal showed I was assigned R1b haplotype incorrectly, I'm R-M269. Markers DYS425, DYS726, DYS617, DYS710, DYS716 were all incorrect and the Y67 range was missing three markers. The lab managed to extract 20 potential ancestor names with only 2 deemed worthy. This was all communicated to Genetrack in over 6 emails before I received a reply fobbing me off. This all took place April to June 2024. It is now nearly November and I have just saved enough funds to order another Y test with a more reputable company.

Genetrack Australia is Not in Australia? Lies? Would have given them 0 if I could. SCAM. Other reviews said they didn't get any results back and I would question the accuracy anyway. You have to cancel the order within 24 hours otherwise if they have sent the test kit you will loose 50% of the order value and a $35 admin fee . . . CRIMINAL . . . The contact emails don't work and will bounce back . . . you need to open a support ticket in help ASAP to cancel. Report them to your bank as I have as a SCAM which im sure they are and hopefully your bank will get your money back.

There ISN'T any Customer Support at all, doesn't matter how many times you email them they NEVER respond. They state 6 Weeks from receiving the Tests, but after a Month and checking they still hadn't received the $900 worth of DNA Tests, suddenly the next day after complaining the Tests showed "Arrived" but no response still, but now another 2 Months and multiple emails NOTHING ... looks like a SCAM Company and I've lost my Money. My Daughter bought from another Company and they had her results within 4 weeks of sending the samples.