GESA Credit Union Reviews 

Zelle is available when you have a Gesa checking account. I sent $500 to another party and Gesa's fraud department flagged it as suspicious. The fraud department then froze my account for roughly 2 weeks so I could not access my money.

I received email notices from several companies that my auto payments could not be processed, including my home equity loan. If I didn't happen to have an account with another financial institution to make payments and have access to money, the situation would have been dire.

I have transferred all my financial transactions to my other financial institution.

I am in my late 60s and this is the single worst experience I have ever had with a financial institution, bar none.

How is it these guys have a 2.3 rating with 7 reviews all one star..they are horrible.

I am a long time customer and very disappointed with my experience with a “Jessica” supervisor. Uncaring and really rude. Doesn’t care about a desperate overseas customer who is not able to access their account. No empathy, no solutions but very rude. She needs to go away. Not a good representation for your company.

Before I refinanced my vehicle I wish that I had looked over the reviews on this Credit Union/ Bank. I have dealt with several different banks and credit unions for loans, savings and checking accounts. I have never wanted to crawl out of a banking situation so badly in my life. I am currently hunting for a new bank to refinance with and willing to take a higher interest just to get away from this institution. The customer service is lousy and rude, the finance officer I worked with was not helpful or informative. And don’t get me started with the APP that is littered with fake reviews on the Apple Store. That is the biggest Custer of a banking app I have ever dealt with. Run far away from this pile of doodoo.

Opened an application for a Certificate of Deposit. Did not complete the application because I found better rates at another Credit Union.

GESA struck back at me by filing a false Notice of "Adverse Action" which they filed under the heading of "Statement of Denial, Termination or Change.

They described the action taken as "Refusal to Grant Loan"! No loan was ever requested nor applied for. In fact I had started an application for a Savings Certificate, which is the Opposite of a loan.

THIS is how they respond when you change your mind on the purchase of a CD - they RETALIATE. I can't believe this, I still can't believe it, no financial institution anywhere ever ever ever strikes back at account holders like this.

It sounds too bad to be true, but it's true, it happened. I have the letter, I am willing to provide this as proof of what they did.

The words "ADVERSE ACTION NOTICE" were in all caps in Bold type. They also claimed to have based their Adverse Action upon information from an Outside Source. If this is not true, they are lying. If this is true, they are trying to inflict damage to my Credit Rating.

I have since cancelled my checking account. I do have one Certificate of Deposit with them, which I will (of course) cancel & withdraw at maturity.

GESA Credit Union became known to me several years ago through a very good offer on a Visa card with a great rate. During that process, the Customer Support over the phone and email was outstanding. Sadly, I will be terminating that Card as well when my current CD matures as I intend to completely sever all ties with this institution. STILL can't believe they did this.

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I just spent 10 minutes on the phone to verify my own account. To make a simple request, and its not the first time. I understand and appreciate the security. but 20 questions is over kill, and very, very frustrating. It seems to take this credit union longer to do everything

I started with School Employees CU of WA State back in the '90's. Great little cu to do business with. Then it merged with Inspirus CU. A little bigger, slightly less convenient, but still OK. Then Inspirus merged with GESA. I have had nothing but problems ever since. Whatever you do when calling them, just press the number 1 for any transaction. And DO NOT let them transfer you to the fraud department, because the other departments don't recognize the fraud department phone number and will tell you that your account doesn't match the number you called in on. Seriously! They must have got their IT dept. from a Cracker Jack box. And if you have to replace a debit card, activate it with a live person, as the automated number doesn't work, although it tells you your card has been activated. You'll find out when you go to use it.

Nothing but fees. As a customer who had Wells Fargo for 20 yrs even they are better than Gesa .