GetHarley Reviews 

557
TrustScore 4.5 uit 5

4,5

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Beoordeeld met 5 van de 5 sterren

I had a very positive experience with the company. Everything was delivered on time, the pricing was fair and the team clearly explained what each item was for and how it should be used. Overall, the... Toon meer

Beoordeeld met 5 van de 5 sterren

I ordered a CurrentBody LED Light Therapy Mask from here as a present for mums 60th birthday. After watching the tracking with royal mail, I soon realised after being stuck in London for 7... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I love Get Harley, the team are so on point with everything! Quick answers, updates when they are finding something out. Really helpful information information. Super quick turn around from ordering... Toon meer

Bedrijfsgegevens

  1. Huidverzorgingskliniek

Geschreven door het bedrijf

GetHarley is a digital platform and service that connects some of the world’s most renowned skincare professionals with consumers, for skin consultations and personalised, product regimes of exclusive, science-led brands, delivered to-their-door. GetHarley is the first platform to combine technology with the human instinct and judgement of a skincare professional to deliver a deeply personalised and highly effective skin health journey.


Contactgegevens

4,5

Uitstekend

TrustScore 4.5 uit 5

557 reviews

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3 sterren
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1 ster

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4,5

Alle reviews

(557)

22 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Fantastic customer service and attention to detail!

I’ve purchased from GetHarley a few times and it’s been great. Once there was a small issue with half my order getting lost, but Sophie on the customer service team fixed it instantly and managed to send my order to France as I was there at the time. Thank you for the professionalism and care, I know I’ll be continuing to shop from them without reservation!

24 juni 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Incredible service

Incredible service, great customer service and communication.

They have really helped me in my skin journey, I couldn’t recommend them more!

15 juni 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Where is my order

Where is my order? I ordered from GetHarley several weeks ago but never arrived and there is no contact number

14 juni 2024
Review zonder uitnodiging
Logo GetHarley

Antwoord van GetHarley

Hi Michele,

Thank you for taking the time to provide this feedback. We're so sorry to hear that your order hasn't arrived yet. So that we can assist you with this, please reach out to us via WhatsApp or at hello@getharley.com, we would love to help!

Our team is available 7 days a week via WhatsApp and email and will aim to respond as soon as possible. Please be assured that we will look into this for you as an urgent priority and will do everything that we can to resolve this as quickly as possible!

Sophie
Customer Experience Manager

Beoordeeld met 1 van de 5 sterren

GetHarley is the worst

GetHarley is the worst. There is no contact number, you can only connect with them by WhatsApp to which they do not respond for days. I ordered a prescription over two weeks ago and they shipped it to the wrong address but won’t respond to me to get it reshipped

13 juni 2024
Review zonder uitnodiging
Logo GetHarley

Antwoord van GetHarley

Hi,

Thank you for taking the time to write this feedback. We're really sorry to hear that your order was not delivered successfully, and that you were unable to contact us via phone call regarding this - we understand how frustrating this would have been.

Our team is available via WhatsApp and Email 7 days a week, and we do our best to respond as swiftly as possible. I can see we have since responded to your messages and are in the process of arranging for your order to be delivered to the correct delivery address.

Royal Mail requires the full delivery address, including house/flat number, in order to fulfil deliveries. However, we understand your frustration that you have not received your order yet, so please rest assured that we'll do everything that we can to resolve this as quickly as possible.

Please do feel free to reach out to our team via WhatsApp or at hello@getharley.com if we can support in any other way - we would love to make this right for you.

Sophie
Customer Experience Manager

Beoordeeld met 5 van de 5 sterren

Highly recommend

Fantastic customer service! My skin is radiant, just so glad to have found my aesthetic nurse and GetHarley. Finally found great products with exceptional knowledge too. Highly recommend! Thanks all.

12 juni 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Amazing service

Get Harley is a great company! All of my skincare products are in one place and the girls are always available to answer any questions you have about your skincare needs. Amazing service and really happy with my experience at get Harley.

1 mei 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Brilliant service and treatment.

Hi I'm extremely impressed my skin has never felt better ..the doctor really took into account all my concerns and I felt it was a very personalised experience. They asked for photos before hand which made the consultation all about management. I was very impressed. The orders all arrived promptly. The doctor also wasn't pushy about buying the treatment she advised about my current products and then suggested what would be better at my own pace.

21 mei 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Hydrating Moisturiser

I required a more hydrating moisturiser. So GetHarley got in touch with Rachel who suggested one for me. It was ordered and delivered the next day. It was amazing service and I love the new moisturiser. Thank you

7 juni 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Superb company, first class customer service

This company and concept is insanely good! My beautician created a personalised skincare plan for me and through the company I was able to get my products. The communication is 1st class and they went over and above to ensure I was happy with the purchase. Always checking in and ready to answer any queries. The order arrived quickly (within 48hrs). Really impressed with everything.

25 april 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent customer service and high quality, affordable dermatology treatment!

After a very reasonably priced initial consultation and a regime tailored to my skin and budget I received my products within 3 days. Get Harley have stayed on hand for any further questions and queries with the Dr I spoke too, sending them skin updates and check ins to adapt my plan. Excellent customer service and high quality, affordable dermatology treatment!

30 maart 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

GetHarley...Excellent Experience !

The whole experience with GetHarley has been a smooth and trouble-free process from start to finish. From speaking to my skin consultant, to ordering the products I need, to delivery to my home address. It's a nice, integrated system and works well. And I can easily pop back in to reorder when I am running low.
GetHarley ship quickly and I like how they keep me updated on my order status and delivery too. Skin specialists are experts in their own field, and GetHarley are experts in their own. Combine the two and you have a very seamless service which serves all parties. Good work !

6 juni 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Very happy so far

I have only been using GetHarley for a couple of months, but I am really happy with the level of customer service and support I have received. I am also already starting to see some promising results. In my initial consultation with Dr. Maha I felt that she took the time to listen to me and construct a plan that was tailored to my needs and also my budget. I didn't feel like I was being pushed to purchase products I didn't need. The Whatsapp messaging service makes all correspondence smooth and efficient. I love that I can just write in a message or send a photo for feedback. Thanks to the team that are behind this and thanks to Dr. Maha!

3 juni 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Skincare on speed dial

I have now been using GetHarley for over a year now. I’m absolutely amazed by the efficiency and care that I have received. I once received a product that certain things were missing - immediately care was taken and I was compensated and cared for. Bravo GetHarley, best customer service and advice☀️💪

24 mei 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I love all the items

I love the factor 50 cream. It has a slight tint so I didn't need foundation. The eye cream has completely got rid of my dark circles
The night cream is fabulous not to mention the face wash and foam you use after. I think I'm gonna use it for life. I've had comments on my skin

23 mei 2024
Review zonder uitnodiging

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