ginsen-london.com Reviews 17

I had a great experience at Gen Sen Clinic. Dr Lilly was very warm, professional, and extremely knowledgeable her diagnosis was spot on and made me feel confident in the treatment I received. The whole team was welcoming and attentive, creating a comfortable and reassuring environment from start to finish.
What really stood out was how affordable the services are without compromising on quality. I would highly recommend Gen Sen Clinic to anyone looking for effective and professional care.

Amir Chaudhry

I ordered some supplements no issues from beginning to end good service and the product is good… not taken long enough to give a detailed review overall good experience

I was very optimistic about trying Ginsen following some positive social media reviews, but having gone there for four acupuncture sessions associated with PCOS, I wouldn't go back. They consistently push you to spend more money - for example, I paid for an in-person initial consultation, but after said consultation, they said that I would owe further payment (I can't remember exactly how much but I believe it was £60-£90) unless I booked in my acupucture sessions there and then. In hindsight, I wish I had walked out then and complained, but stupidly I went with it. Each session was executed by a different practitioner leaving you with no control over who was giving your treatment. The quality of each session varied hugely depending on the practitioner, and in my case, I found the person doing it to be less and less skilled each time. By my final session I was so uncomfortable/in so much pain that I decided I would not go back. It is incredibly expensive, there is not sufficient care taken for patients, and they're constantly trying to upsell. Do not recommend.

GinSen Chelsea is a sanctuary where care meets precision — leaving you balanced, glowing, and lighter in body and mind. Freddy, Lexie & Wendy’s surprise lymphatic massage and Dr. Lily & Dr. Helen’s thoughtful recovery plans make every visit seamless and humane.

Film therapy inspiration: Fleabag Series 2
Why You Should Look Forward To The Menopause |

Not your average clinic — deeply appreciated. xoxo

Please stay clear of this place. It is the weirdest clinic I have been to in my entire life. I am taking this up with the independent body of medicine. I was booked in for an acupuncture session one evening. I was in a lot of pain on my back. They made me wait for 25 min and requested me to fill in a form. I was told that the doctor will see me in 2 min. But some time later when nothing happened I approached the receptionist. She causally told me that the doctor had a personal emergency and had to cancel. Two minutes ago she said , I will be seen. It was such a weird experience . Even if they reschedule , I wouldn't want to see anyone there. I can't believe I have such a service right up my street. I do need to see that this is regulated for the safety of the local community.

Went for acupuncture to help with fertility treatment. Bought a package of 6 sessions - charged at £300 for all 6. Experience was ok… they kept selling me things I wasn’t sure about and it made me a bit uncomfortable. My elderly mum needed acupuncture for her knee so I told her about this place as it’s the only place I knew. She gave it a go… they charged her £68 PER session!!! Massively bumped up the price. Then, every time she came, they would put the needles in her and leave her on the table for an hour. She went back for her 4th session and they said she’s already had all 6 as each acupuncture appointment was actually 2 sessions worth, I.e. each ‘session’ is actually only meant to be 30 mins. They tried to charge her extra and convince her to buy another 6 ‘sessions’! POOR communication and they just want your money. My mum felt so cheated out of her money… awful! Do your research before coming here… I wouldn’t recommend at all.

Confusing experience the massage was good, but the service wasn't the best. Kept on selling me things I didn't want, told me that my IBS bloated stomach (the treatment I came for), was fat and wouldn't get me a husband. Told me to diet, and said it would help me loose weight. Which wasn't the issue, and started late and ended before the scheduled time. Not the best service and not the worst. Kept on fat shaming me, for a bloated IBS stomach.

Dr. Bruce's consultation was truly encouraging. He asked a lot of relevant questions and made me feel confident that their products will help. I've purchased them and look forward to seeing the results after four weeks of use.

want to thank the GinSen team for their professionalism and dedication to addressing my health concerns as I had been struggling with acne, hives and chronic fatigue. I initially reached out for a free online consultation where Doctor Bruce gave me an assessment and recommended visiting clinic for more targeted treatments. There I was referred to Doctor Lily who accurately identified the root cause of my hormonal imbalance and skin issues. After taking their supplements and herbal tea, in just a month I started seeing significant improvements in my skin and overall health. Now I’m a regular and like to go there for cupping, massage and acupuncture, etc. It’s truly worth every penny - everyone keeps asking why my skin is glowing so much now.

Thank you for everything!!😭💕💕💕

Generally, they help me with my problem, I feel myself better.So overall it is positive experience as acupuncture had no side effect.The treatment is going in on with herbal tea and other supplements.
I would like to recommend to provide more information regading the ingredients as a lot of them are in Chinese, and it is hard to understand the dosage, etc. and why they are so important. Also due to differences in culture and language some time it is difficult to understand.
But generally the treatment has positive result, what make it valuable.

This clinic is absolutely violating all basic rules of what £110 of deep tissue massage mean.
- They do not provide clean towels
- they do not provide disposable underwear and get your clean underwear greased up
- the masseuse hands are rough and my skin has marks all over it
- the oil smells like cooking oil
- they do not know how to give a deep tissue massage
- they keep the lights on
- they do not have music even if requested
- they do not cover you, even when asked for a blanket
- the therapist are not trained and DO NOT KNOW what to do and HOW to treat the human body
- you hear sounds throughout the place, like toilet flushing, water tank filling up, etc
- The staff attitude is so poor, there is NO customer service whatsoever.

THEY CHARGE YOU UPFRONT SO THERE IS NOBODY WHEN YOU FINISH TO GRAB YOUR OPINION IR GREET YOU UPON LEAVING

GinSen, and especially Dr. Lily, have been a real blessing for me struggling with recurrent miscarriages. They provided a holistic approach using Chinese teas, tablets, and acupuncture, which actually made a positive impact on my menstrual cycle and gave me hope for better fertility. The most intriguing part was the subtle changes I noticed in the color and structure of my tongue, indicating a shift in my body's balance and change of period length and colour.

With their expertise and support, I'm now overjoyed to say I had a successful pregnancy and welcomed a healthy baby boy. GinSen's dedication and the effectiveness of Chinese medicine are truly extraordinary. If you're going through fertility challenges, I wholeheartedly recommend giving GinSen a try.

I am very grateful for the support and help of Dr Lily and her team. Since I started to take the supplements and the herbal tea in May this year, my period cycle is longer, it was only 24 days before, now this month it was 27 days. Also I had an appointment with my gynecologist on Monday this week and she was so surprised to see that my uterus myoma got smaller from 7 cm to 4,4 cm. IAM 44 years old and had two miscarriages but I am hopeful and convinced that ginsen London helps me a lot.
I am very happy about this development in such a short time and will keep on taking the supplements and tea.
Friederike, Berlin Germany

I would recommend to anyone this acupuncture and fertility clinic. The staff is really professional and friendly. The doctor customer the supplements and herbal tea to suite your specific needs. Within a month I already started to feel the positive effects of the acupuncture.

I came across this company via the fertility show website. Contact with Dr Lily was simple and she was straightforward and advisable. She advised me to change my food plan and use their herbal products. Their herbal products not only help fertility but it gives you overall a whole body system balance and it helps boost hormone balance. After a month of using the Chinese medicine Dr Lily checks in to see how you get on. Overall a trustworthy and supportive team.

I've been using Ginsen for years, I found their products on Ebay. Tao hong si wu visibly improved my menstrual cycle. I had many rounds of IVF in my mid 40s and conceived 2 children. When I went for my 1st scan I had only one follicle. But then I used Ginsen and acupuncture and each month I went back I had more follicles, till eventually I had 5 follicles and conceived my 2nd child at age 48. This company really helped me get my miracle babies. Honest review!

Very good, fantastic service :)