Replying to their reply: I dont want an explanation Gismart i want my money back! Look at all the reviews here ALL saying the same thing. You need closing down permanently! I bought a bracelet of... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
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Die Betreiber der App scheinen mit dieser Masche einiges an Kohle zu scheffeln. Auch bei mir werden seit zwei Monaten 35,69€ ohne meine Einwilligung abgebucht. Auch im meinem Playstore steht kein Ein... Toon meer
Bedrijf heeft geantwoord
Ich gehöre leider auch zu denjenigen, bei denen unbemerkt Abbuchungen getätigt wurden. Warum erscheint das Abo nicht, wie bei allen anderen Apps vom Apple Store bei den Abos im eigenen Konto ( bei den... Toon meer
Bedrijf heeft geantwoord
Kann mich den Anderen nur anschließen!!! Absolut UNSERIÖS!!! Hatte nur einen IQ Test gekauft OHNE WEITERE Abos etc. Plötzlich wurden eben 29,99$ abgebucht. In meinen Abos war ebenfalls nichts z... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Gismart
Geschreven door het bedrijf
Gismart, an innovative mobile web developer and publisher, has been a trailblazer in the realm of mobile application development since 2013.
Specializing initially in music entertainment apps, the company has skillfully pivoted its focus towards Health & Wellness applications. This strategic shift not only broadened their portfolio but also emphasized their dedication to enhancing global well-being.
A remarkable milestone for Gismart is the achievement of over 1 billion downloads worldwide, establishing it as a dominant force in the app development industry. Over nearly a decade, Gismart has evolved into a multifaceted company, offering a wide array of products in health and wellness, utilities, and entertainment.
These applications are more than just tools; they are designed to be catalysts for healthier, happier, and more fulfilled lives, providing significant value to both individuals and businesses.
Among Gismart's notable achievements are its flagship apps: 'Luvly', a face yoga beautification app, and 'Dancebit', a dynamic app combining dancing with weight loss.'Luvly' offers users a unique approach to beauty and wellness, focusing on facial exercises and yoga techniques. On the other hand, 'Dancebit' creatively blends the joy of dancing with fitness goals, making weight loss a fun and engaging experience. These apps exemplify Gismart's commitment to innovation, user engagement, and contributing positively to the lifestyle of its users.
Contactgegevens
Huckletree Soho, Ingestre Place, W1F 0JL, London, Verenigd Koninkrijk
- www.gismart.com
1,3
Zeer slecht
122 reviews
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Zo gebruikt dit bedrijf Trustpilot
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Abzocke
Habe heute zum ersten mal von dieser Seite gehört, da die einfach 38,- € von meinem PayPal Konto abgebucht haben. Ich habe weder ein Abo abgeschlossen oder irgendwelche Dienstleistungen in Anspruch genommen. Ich habe jetzt eine e-mail geschrieben und werde sämtliche Zahlungen zurück buchen. Einfach nur Abzocke.
21 oktober 2024
Review zonder uitnodiging
Antwoord van Gismart
Hallo Martina!
Danke, dass Sie sich gemeldet haben. Es tut uns leid, von Ihrer Erfahrung zu hören. Wir verstehen, wie frustrierend es sein kann, unerwartete Abbuchungen zu erhalten. Bitte beachten Sie, dass wir niemals ohne Bestätigung Abbuchungen vornehmen. Wir nehmen diese Angelegenheiten ernst und arbeiten bereits an der Lösung dieses Problems.
Vielen Dank für Ihre Geduld und Ihr Verständnis.
fraudulent charge.
My bank shut down my bank card this morning due to a fraudulent charge. I had no idea who gismart is, but, my bank knew who they are. Now, any payments, purchases will appear to be unpaid, due to my being charged for something I didn't even know about by gismart. It will take me HOURS to go through all accounts updating my new card number WHEN it does come in. Shame on Gismart!
15 oktober 2024
Review zonder uitnodiging
Antwoord van Gismart
Hi Donna!
We’re sorry to hear about your experience. Please note that we never charge users without their confirmation. Could you please contact our support team at support@gismart with "Gismart.Trustpilot" as the subject line so we can identify you and assist with the issue you're facing?
We look forward to hearing from you!
Scamming thieves
I guess I am joining the ranks of folks being charged monthly without proper notification of being charged. I signed up for Dancebit and was assured I would not be charged past the trial period. Unfortunately they continued charging me a monthly fee of ~$42 without my knowledge. When I did notice, it was because my bank overdrafted. GISMART refused to refund me, stating that my consent to terms and conditions authorized monthly payments. Not once did I have the opportunity to read these alleged Terms and Conditions. I opened a claim through PayPal which was denied and ruled in their favor. I am sick to my stomach and feel ROBBED. NEVER sign up for anything with this company! They don’t give a crap about you and will do everything to steal your hard earned money and gaslight you.
13 oktober 2024
Review zonder uitnodiging
Antwoord van Gismart
Hi Jessica!
We appreciate your feedback and apologize for any inconvenience you’ve experienced. We’re really sorry for any confusion about auto-renewals. We always strive to make the renewal process clear before you finalize your purchase. For refund purposes, please make sure to contact our support team at support@gismart.com with "Gismart.Trustpilot" in the subject line so we can quickly locate your details and assist you with your concern.
We’re here to help and look forward to resolving this for you!
This is a big SCAMMER
This is a big SCAMMER. Beware!
They are not transparent with their subscription charge, will trick you into subscribing, never communicate with you about charges or subscriptions, and won't refund you even if you never use the service. You can't cancel the subscription via your phone. They charged me $59.99 twice, in June and Sept via PayPal. I lodged disputes via PayPal because I had no idea that I had subscribed to them, but PayPal let them win. They have a way to work around this, and you won't get your money back.
JUST DON'T EVER USE Woofz or any of their Apps. I have learnt my lesson the hard way.
Another bad thing is they have charged me $59.99 for 3 months of services from 10/09/24, but they have kicked me out of using the service. I can no longer access the App Woofz. They said that because I opened a dispute with PayPal. I need to wait till PayPal makes the final decision. And now PayPal has made the decision for them to win, but they still haven't given me access to the app, even though I paid $59.99 for 3 months. A genuine business will never do this.
27 september 2024
Review zonder uitnodiging
Antwoord van Gismart
Hi Helen!
We’re truly sorry for the experience you've had, and we understand your frustration. Woofz never charges without consent, and all subscription details are outlined before payment. Please reach out to us directly at support@woofz.com with the subject 'Gismart.Trustpilot' to prioritize your case, and we’ll assist you in resolving this issue as soon as possible.
Waiting for your email!
Dodgy company
Dodgy company. Scam people to subscribe without proper notification to let them know that they will be charged. Stay away from them!
26 januari 2024
Review zonder uitnodiging
Antwoord van Gismart
Hi Willy!
We’re sorry to hear about your experience and understand how frustrating this must be. We assure you that charges are never made without user consent, and the app provides clear information before purchase. Please contact our support team at support@gismart.com with 'Gismart.Trustpilot' subject line so we can assist you with this issue.
Waiting for your email!
Hier liegt ein großer Betrug vor.
Hier liegt ein großer Betrug vor.
Es wird abgebucht obwohl man kein Abo abgeschlossen hat.
25 september 2024
Review zonder uitnodiging
Antwoord van Gismart
Hallo!
Wir verstehen, wie frustrierend diese Situation sein muss, und entschuldigen uns aufrichtig für die Unannehmlichkeiten. Bitte beachten Sie, dass wir unsere Kunden immer über die automatische Verlängerung unserer Abonnements informieren, egal ob es sich um eine Testversion oder einen kostenpflichtigen Plan handelt. Wenden Sie sich bitte an support@gismart.com mit dem Betreff „Gismart.Trustpilot“. Wir werden das Problem gerne weiter untersuchen und Ihnen bei der Lösung helfen.
Wir warten auf Ihre E-Mail!
Gismart is NOT a good company
I signed up for a trial period for an chair yoga app. It was not chair yoga. I thought I had cancelled any future payments. Evidently their only method for cancelling future subscriptions is on a website I did not have. They refuse to refund my $49.99. Their customer service has happy bouncy messages without any help. Stay clear. Edit: Just to be clear, the email Gismart refers to is several days old where they reiterate that they are NOT refunding my $49.99. I stand by my statement: Steer clear of this company
9 september 2024
Review zonder uitnodiging
Antwoord van Gismart
Hi Kathy!
We’re sorry for any inconvenience you’ve faced. We’re currently in contact with you via email and are waiting for your response so we can proceed with the resolution. If you need any further assistance, please don’t hesitate to reach out.
We’re here to help!
Taking payments from my paypal account…
Taking payments from my paypal account after I cancelled subscription.
Cannot find a phone number to contact this company.
Website was "outdated".
Stay away.
9 september 2024
Review zonder uitnodiging
Antwoord van Gismart
Hi Sylvia!
We're sorry to hear about your experience. Kindly rest assured that we don’t process payments without user consent, and cancellations should be reflected in your account. It looks like we're already in contact with you via email and are waiting for your response.
We value your feedback and are working to improve our service.
Awful experience
I have been blocking unauthorized automatic payment to this company. They charged me EUR 41.94 without any reason. I signed up for a "free" trial. I NEVER signed up for "dance" service, I was just curious to see what the app was about. Some days after my free trial download, they charged me with 41.94 EUR. I asked why to the support and they replied: "Please note that according to our Terms of Use, subscriptions are non-refundable". But I never made a subscription! I am wondering whether this is legal.
UPDATE: I wrote to their customer service email, as they suggested below my initial review, but they confirmed what they said in response to my first email :(
26 augustus 2024
Review zonder uitnodiging
Antwoord van Gismart
Hi Lucia!
We're very sorry to hear about your experience. We always make sure to inform users about subscription terms before any charges occur. If you were charged unexpectedly, please contact us at support@dance-bit.com with the subject line "Gismart.Trustpilot," so we can investigate and resolve this issue. Your feedback is crucial for us to improve our services.
Waiting for your email!
ABSOLUTE SCAM
Some kind of scam? My bank has blocked them twice now. Bank of America must be aware that they are a scam. They have tried unsuccessfully for two months now to charge me $29.99 with a charge called PAYPAL GISMART. This card is not linked to my PAYPAL account so it's an obvious scam. I have had to cancel the card and get a new one so they wouldn't keep hitting me up.
5 september 2024
Review zonder uitnodiging
Antwoord van Gismart
Hello Don!
We’re sorry to hear about the issues you’ve experienced and understand your frustration. Please note that we are a professional business with many satisfied customers.
To help resolve this issue, please reach out to our support team at support@gismart.com with 'Gismart.Trustpilot' in the subject line. Provide any details about the problem you're facing, and we’ll do our best to resolve it promptly. Thank you for your patience and understanding!
Looking forward to hearing from you!
Support freundlich!
Es wird eingezogen obwohl ich kein Abo habe. Habe jetzt den Support kontaktiert. Positiv zu erwähnen ist, dass dieser sich toll gekümmert hat und das Problem gelöst hat. Danke dafür
2 september 2024
Review zonder uitnodiging
Antwoord van Gismart
Hallo Sandra!
Es tut uns leid, von diesem Problem zu hören. Bitte beachten Sie, dass wir ohne vorherige Bestätigung keine Gebühren erheben. Es sieht so aus, als ob wir bereits per E-Mail mit Ihnen in Kontakt stehen, um diese Angelegenheit zu klären.
Wir warten auf Ihre Antwort!
Antwoord van Gismart
Hallo!
Es tut uns leid, das zu hören. Wir bemühen uns, Ihnen eine wertvolle Erfahrung zu bieten und würden gerne mehr über Ihr Anliegen erfahren. Könnten Sie sich bitte unter support@gismart.com mit dem Betreff „Gismart.Trustpilot“ an uns wenden, damit wir Sie identifizieren und unterstützen können? Wir sind hier, um Ihnen zu helfen und alle Probleme zu lösen, die Sie haben könnten.
Wir freuen uns darauf, von Ihnen zu hören!
I also looked at my PayPal account only…
I also looked at my PayPal account only to find out that I was charged 29.99 and then 59.99 2 more times for something I did not order. In fact I have no idea what they sell.
23 augustus 2024
Review zonder uitnodiging
Antwoord van Gismart
Hello Mark!
Thank you for contacting us! Please get in touch with us at support@gismart.com with "Gismart.Trustpilot" as the subject of the email so we can identify you and assist with the issue you're facing.
Looking forward to hearing from you!
Automatically taking 39.99 out of my…
Automatically taking 39.99 out of my account monthly. I did NOT order this service, nor do I want whatever this service is. When trying to correspond on their website, message will not go through. apparently an attempt so that you cannot correspond with them This is a scam!
20 augustus 2024
Review zonder uitnodiging
Antwoord van Gismart
Hello Carolyn!
We apologize for the confusion. Please get in touch with us at support@gismart.com with "Gismart.Trustpilot" as the subject of the email so we can identify you and assist with the issue you're facing.
Looking forward to hearing from you!
Shady shady business
I signed up for a "free" trial and was quickly charged $7.40 on my VISA card. I never signed up for a subscription to a dance exercise video from "Dance-bit.com", then a week later, they charged me $13.59, and 10 days later, another $13.59. The support number does not answer, and instead, refers to gismart's support email.
18 juli 2024
Review zonder uitnodiging
Antwoord van Gismart
Hello Barbara!
Thank you for getting in touch with us! Please note that when you start a subscription with us, we always mention that it renews automatically unless you cancel it. You can always stop auto-renewal in your Apple ID/Google Play account.
Please get in touch with us at support@dance-bit.com with "Dancebit.Trustpilot" as the subject of the email so we can identify you and assist with the issue you're facing.
Looking forward to hearing from you!
Distrustful company
I was not happy with the way the transaction went on. It was not really easily warned I would be charged. Also the promised freebie that lead to the purchase was bad quality. All round negative experience with this Woofz app, and I have requested a refund through pay pal. Fingers crossed I get it. This is my first ever refund request for anything online, and i will gladly pay for anything I have needed to, like forgotten subscriptions, but this company does it sneakily, so you feel ripped off.
27 juli 2024
Review zonder uitnodiging
Antwoord van Gismart
Hi Emma!
We're sorry to hear that the subscription renewal was unexpected for you. Please note that we always provide a clear warning about the subscription renewal on the purchase screen (be it a Premium or a free trial). If you need help with canceling or proceeding with the refund, please get in touch with us at support@woofz.com with the subject line 'Gismart.Trustpilot', and we'll provide you with the instructions you need.
Waiting for your email!
I was in essay period for an app…
I was in essay period for an app « Woofz » they took 39,99$. The lack of transparency doesn’t give the will to pursue with the app.
31 juli 2024
Review zonder uitnodiging
Antwoord van Gismart
Hi Zabe!
We're sorry to hear that the subscription renewal was unexpected for you. Please note that we always provide a clear warning about the subscription renewal on the purchase screen (be it a Premium or a free trial). If you need help with canceling, please get in touch with us at support@woofz.com with the subject line 'Gismart.Trustpilot', and we'll provide you with the instructions you need.
Waiting for your email!
I was charged $19.99 Paypal for something I never received
I was charged $19.99 Paypal for "recurring payment" and then $39.99 a month. I cancelled the recurring monthly payments but am still 0ut $19.99 for NOTHING. I did sign up for a month dog training, which I never received any further information about so thought it didn't go through. I am filing fraud with Paypal unless I can get a refund of this payment. I've never heard of gismart but that's where it came from. I surely didn't sign up for any recurring payments either.
22 juli 2024
Review zonder uitnodiging
Antwoord van Gismart
Hello there!
We apologize for the confusion. Please email us at support@woofz.com with "Gismart.Trustpilot" as the subject so we can identify you and assist you with clarifying the situation and accessing your account.
Waiting for your email!
Do not trust these thieves
Do not trust, they try taking money several times a day... iv never even heard of gismart, all I did was buy more storage for my photos and bam these payments came up... complete rip off's, luckily I don't use the bank account anymore so ya won't get anything from me.
31 juli 2024
Review zonder uitnodiging
Antwoord van Gismart
Hello Jessica!
We're sorry for the misunderstanding. Please get in touch with us at support@gismart.com with "Gismart.Trustpilot" as the subject of the email so we can identify you and assist with the issue you're facing.
Looking forward to hearing from you!
Betrüger
Betrüger! Abofalle! Man kann erst kündigen, nachdem man den Support kontaktiert hat.
28 juli 2024
Review zonder uitnodiging
Antwoord van Gismart
Hallo Nicole!
Es ist erwähnenswert, dass die Abonnementverwaltung explizit in Ihren Apple-ID-/Google-Einstellungen und nicht in der App selbst erfolgt. Sollten Sie Schwierigkeiten beim Kündigen Ihres Abonnements haben, können Sie uns jederzeit eine E-Mail an support@woofz.com senden und wir senden Ihnen die entsprechenden Anweisungen. Wir haben Ihre E-Mail gesehen und untersuchen Ihr Problem bereits.
Wir warten auf Ihre Antwort!
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