Ordered from Bedford Chicken George. No food turned up after an hour when we were originally told 15-30 mins. We had to ask for an update to. E told they have no delivery drivers & could not te... Toon meer
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Twice now I've watched on the tracking the driver collect my food 2 mins from my house, then picked up another order from the local shop and delivered that elsewhere before then delivering my food...... Toon meer
Bedrijf heeft geantwoord
GoGetters do exactly as their name suggests!! Had great deliveries from them every time - both in Ware & Hitchin. Always deliver with a smile & a “enjoy your food comment” or the like. They’ve always... Toon meer
Bedrijf heeft geantwoord
Highly recommend Go getters , friendly helpful delivery drivers , prompt replies to any queries via online chat . Food arrived hot and on time , with added bonus of being able to track every stage o... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
GoGetters is a fast growing, on-demand food delivery service with a big difference. By working with a carefully curated network of quality local, independent, restaurants GoGetters is able to offer its partners and customers a quality of service unmatched in the sector. GoGetters is incredibly proud to provide the UK's local hospitality economy with the platform to share their passion and produce with a discerning customer base who aren't prepared to compromise on quality when it comes to convenience. We help communities thrive.
Contactgegevens
Verenigd Koninkrijk
- customersupport@gogetters.co.uk
- www.gogetters.co.uk
3,4
Gemiddeld
183 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 50% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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Great drivers
27 maart 2023
Antwoord van GoGetters
Hi Pauline!
Thank you for taking the time to leave us such a lovely review! We look forward to delivering to you again the future. Thank you for continuing to support local!
Kind regards
Daniella
Antwoord van GoGetters
Hi Ashley!
Glad to hear you've had such a positive experience with us! Thank you for taking the time to leave a review, we really appreciate it!
Kind regards
Daniella
Really easy to order and quick to…
Really easy to order and quick to deliver the food. The lady who delivered was really friendly and it is nice to be able to order from more of our local restaurants because of this service.
28 maart 2023
Antwoord van GoGetters
Hi Mrs Soulsby!
Thank you so much for leaving such a great review. We are really proud to hear your experience with GoGetters was so positive! Thanks for continuing to support local with us!
Kind regards
Daniella
Polite drivers & great service!
Polite delivery driver & food came in great time! Never had an issue with my orders with GoGetters & can always rely on someone to update me if there ever is an issue, which is very rare! Love GoGetters!
10 januari 2023
Review zonder uitnodiging
Antwoord van GoGetters
Thank you Nafees for taking time to leave this review. We are continually working to make sure that everyone has the same level of service that you have described here. We appreciate your review.
Kind regards
Tanya
Decent service
Food arrived within the estimated time and the driver was friendly. Will use again, for sure.
10 maart 2023
Review zonder uitnodiging
Antwoord van GoGetters
Thank you for taking time to leave this review for us. We hope that you continue to support local via GoGetters.
Kind regards
Tanya
Ordered 4.30
Ordered 4.30. Nothing happened until 6pm. Driver arrives 6.20. Part of order missing chips cold like cardboard and ice cream melted. Restaraunt tells me it was picked up at 5, GoGetters days not.
1. Why so long to pick up when you advertised 30-40 mins delivery
2. Who was lying about when food was picked up? Delivery drivers tracker conveniently ‘wasn’t working’
Waste of time - I only
Ordered cos I’m poorly and wanted quick food before sleeping - do t waste your time with gogetters, use someone else
10 maart 2023
Review zonder uitnodiging
Antwoord van GoGetters
Hi Holly,
Thank you for your review, and I apologise for the delay in responding on here.
Since your review, and our conversation with you personally, we have made some operational changes that will provide customers with better communication when order volume exceeds our expectations.
We have credited your account as discussed in the hope that you'll give us another opportunity to provide you with a service that better reflects our standards.
Kind regards
Tanya
Two out of two orders an hour late.
Second order through their app. The first order was late because the delivery driver decided not to use the postcode and went to the wrong town. Second time kept pushing back to over an hour late. App deleted, will never use again.
28 februari 2023
Review zonder uitnodiging
Antwoord van GoGetters
Thank you for your review, we are circling back to let you know that since you last ordered we have taken on board all constructive feedback and made significant changes to our app and processes.
We apologise that you didn't have a good experience with us.
Kind regards
Tanya
Customer Service Manager
Dreadful
Dreadful. Ordered a curry at 18.10 to be delivered at 19.30. 21.08 still no food and no idea when it will be delivered!!!
17 januari 2023
Review zonder uitnodiging
Antwoord van GoGetters
Hi Hannah,
Thank you for your review. I am circling back to all past negative reviews to let you know that we have taken on board feedback , and have made fundamental changes to our app and processes.
We hope that this now reflects the great service that we know GoGetters can deliver.
We hope that should you ever decide to try us again , this will be evident.
Kind regards
Tanya
Customer Service Manager
The mark up on here is extortionate…
The mark up on here is extortionate compared to the cost of buying the food instore, plus all the extra fees at checkout. For an item that costs £16 instore it costs £24 on gogetters and an extra £7 on top for delivery fees! Delivery takes a very long time too, always comes way past it's expected time.
1 december 2022
Review zonder uitnodiging
Antwoord van GoGetters
Thank you Catherine for your review.
Based upon customer feedback, we have begun to look more in-depth at fees and surcharges, and we are reviewing some of our pricing structure.
We remain hopeful that you choose GoGetters for your delivery again.
Kind regards
Tanya
Customer Service Manager
Customer service is dreadful
Customer service is dreadful, left us waiting for 30 mins when we contacted them after our food was due to arrive. Got fed up and called the restaurant - they knew nothing about our order.
All it takes is good communication and sorting an issue when’s it’s raised. Not how it seems to be handled here…
15 december 2022
Review zonder uitnodiging
Antwoord van GoGetters
Hi John,
Thank you for your review. Since you ordered there have been some changes made to our customer service department. We now have a new Live Chat feature that allows quicker and more efficient troubleshooting between customers, stores and drivers. This means that messages are dealt with more rapidly and service is far smoother.
We hope that should you choose to order from us in the future you will see the new features and the improvements we have made. Your feedback is valuable as it helps us progress.
Kind regards
Tanya
Customer Service Manager
Horrendous
Decided to try them again, but same service issues. I waited two hours for a cold kebab. Then received a call where I was basically told I’m lucky it wasn’t longer given how close to Christmas it is. It was 2nd December. I emailed again to complain but all they offer is some money off, if you give them your business again!
They’ve taken my money and not offered the service promised.
2 december 2022
Review zonder uitnodiging
Antwoord van GoGetters
Dear Holly,
I apologise for the issues you encountered.
Thank you for your review. I am circling back to all past negative reviews to let you know that we have taken on board feedback , and have made fundamental changes to our app and processes.
We hope that this now reflects the great service that we know GoGetters can deliver.
We hope that should you ever decide to try us again , this will be evident.
Kind regards
Tanya
Customer Service Manage
This is my third order through this app…
This is my third order through this app but never again. I placed an order which gave me a delivery time of an hour and a quarter but I waited because I love the food. The. 10 mins before delivery is due I get an update of a further 1.5 hours. Talked to the restaurant and they has only had it for 15 mins. Won't use this app again.
1 juli 2022
Review zonder uitnodiging
Antwoord van GoGetters
We apologise for the issues you encountered.
Thank you for taking time to leave a review. We are circling back to all past negative reviews to let you know that we have taken on board feedback , and have made fundamental changes to our app and processes.
We hope that this now reflects the great service that we know GoGetters can deliver.
We hope that should you ever decide to try us again , this will be evident.
Kind regards
Tanya
Customer Service Manage
Revised review
Replacing my earlier review with this positive review. The company have been extremely helpful in trying to resolve an issue with my food delivery. It seems in this instance that the restaurant was at fault rather than GoGetters.
8 mei 2022
Review zonder uitnodiging
Superb Customer Service
First time using this service, absolutely fantastic experience. Very polite, friendly, careful delivery person, excellent communication. Very prompt.
17 december 2021
Review zonder uitnodiging
Had a few issues with the service and…
Had a few issues with the service and unfortunately they give the restaurants that they take orders for a bad name. Overall I'd recommend avoiding gogetters if you can get food delivered by any other means. They're a last resort.
15 december 2021
Review zonder uitnodiging
Antwoord van GoGetters
Thank you for your review. Since you ordered there have been some changes made to our customer service department.
We now have a new Live Chat feature that allows quicker and more efficient troubleshooting between customers, stores and drivers. This means that messages are dealt with more rapidly and service is far smoother.
We hope that should you choose to order from us in the future you will see the new features and the improvements we have made. Your feedback is valuable as it helps us progress.
Kind regards
Tanya
Customer Service Manager
The company is a joke
The company is a joke - took my order - took my money
called me to say they cant deliver the food and would I like a refund. I said yes and then I was informed it will take 7 days for a refund .
WHAT A JOKE!! 7 DAYS ? shame on you
11 september 2021
Review zonder uitnodiging
Antwoord van GoGetters
Hi Florence,
Thank you for your review. Sometimes a restaurant will tell us that they are unable to fulfill an order, and we have to cancel. Unfortunately, the time it takes for refunds to clear wholly depends on banks and not us. We are advised to state 5-7 working days ut generally refunds clear in around 3.
I am sorry for your experience, but hope this explanation gives clarity on what happened from our end.
Kind regards
Tanya
Customer Service Manager
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