Good Energy Reviews 14.534

Gifty was super helpful and solved all our issues

Kerry on the customer support team replied quickly to my query and gave a very clear explanation of options, then replied again to confirm my choice would be followed up.

Fantastic customer service as per usual (Gifty)

JOSH_HOMETEAM dealt with my matter efficiently and professionally. He has helped me in the past being the same

Kerry was very helpful. answered my email right away and sorted my problem.

Setting up FIT account

I needed to set up my FIT account following a house purchase which included solar panels. Darren M from the customer team helped me collate various bit and pieces of evidence, explaining everything along the way, to get set up. The process isn't the easier - thanks Ofgem - but Darren really helped and we're up and running.

Extremely helpful woman. Listened to my request. Gave n=me all the options that were available to me in plain English. Helped me to make my decision. Highly recommend Kerry. Thank you++++++++++=

As always Good Energy are prompt and efficient and Arran was very helpful

Leah was super helpful and proactive. Thank you very much

I had just moved house and the Feed In Tariff needed to be transferred over.
Alyssia helped me every step of the way, her knowledge, expertise and friendly demeanor made the whole process easy. I'd recommend Good Energy without question.

I had questions and was able to deal with Nessa, who was approachable, profession and answered all of my questions quickly (within 24hours of them being sent). I would definitely recommend Good Energy.

I did have a problem re tariffs which was at least partly my fault.I contacted by email and by phone to try to rectify.Olivia took my call understood the problem and promised to come back with a solution.It took a bit of time but I have my solution.
I like a ‘solution led approach ‘ which is the basis of all great customer service .

I just called Good Energy and I was very impressed with how helpful they were. I also got through very quickly.

Arran responded quickly to my request and sorted everything out for me.

This company, though relatively small in comparison with the major energy suppliers, has super customer service. I am in the process of switching to them, and my questions (emailed) about gas tariffs were promptly and fully answered by Rafi. There is no comparison with the lack lustre customer support you get from some of the majors; Good Energy are genuinely customer focussed.

Have been a Good Energy customer for many years, always found the customer service excellent and particularly the ability to reply to emails with any queries, always a quick and helpful response, today’s from Gifty. Thank you!

Hi, Thankyou to Matt Ball, was helpful.

I had very courteous and efficient service from Rafi, who helped through various stages of issues with my meter and payments.

We have been with Good Energy for many years due to their green credentials. We have always received very good advice, when asked. Recently we were considering updating our solar array and needed to discuss some technicalities. We had heard that some energy companies caused issues when customers had installed new technology. We asked several different questions concerning FiT payments and had great responses, particularly from Donna M