Goodnotes Reviews 133

I've changed my cellphone, then I couldn't use Goodnotes and forgot to subscribe it. I asked customer center if I can get a refund, I got a quick reply and got a refund quickly.

The support from the GoodNotes team was extremely helpful.
I had been struggling with this issue for a long time, and I sincerely appreciate the kind guidance and dedication to solving it.
All responses were fast, accurate, and clear.
Thank you so much.

App completamente buggata. Non vale assolutamente la pena pagare i soldi per un'applicazione del genere. Si blocca in continuazione, se copio e incollo il testo mi cambia l'ordine delle parole, in più è veramente lenta. Sono stufa e ho completamente sbagliato a utilizzarla. Mai più.

Support team working so fast, I'm expecting to get reply in 2-3 business day, but everything got resolved real fast after 3-4 back and forth email

My query was attended to during the weekend, the reply was quick (considering Time Zones) , clear, to the point and of course very friendly.

게정메일을 삭제하는 바람에 굿노트 로그인에 문제가 생겼습니다
굿노트 문의하였고 해결 진행중입니다.

Goodnotes has such a wonderful troubleshooting/support team. Any time I have an issue that isn't already listed on their website, they are a delight to work with and always so professional.

I received great technical support, the issue was resolved in 1 go - first time right - absolutely loved the efficient and professional interaction!

I have been using Goodnotes privately for a long time and have always been very satisfied with the app.

Recently, I had a question about using Goodnotes for work purposes, and the support team provided a clear and prompt response.
They addressed my concerns appropriately and helped me feel confident about using the app in a professional context.

Both the product itself and the customer support are excellent.
I highly recommend Goodnotes.

Works brilliantly on all my devices, great app!

They are really helped me.

Great support
I had issue with using two different account, and the support team was about to help me get this resolved.

Goodnotes provides a simple way to submit troubleshooting and support requests, then follows up with prompt, personalized responses to those requests. With the level of support I've received from Goodnotes, I'm convinced they are dedicated to longevity of the Goodnotes app!

I greatly appreciated the excellent follow up when I had an issue while living aboard. I have loved using this software, it is as important for me as the device.

Great support, fast answer and helped me out really well. Very well organised!

Eigentlich cooles Programm, aber...
- Dokumente laden viel zu langsam (manchmal Ewigkeiten)
- Dokumente durchzuscrollen ist das Gegenteil von Smooth
- bearbeitete Dokumente können nicht exportiert werden, bzw. nur fehlerhaft/unvollständig
- die App hat auch mal Tage da hilft nur ein Neustart des Geräts, um überhaupt die App zu öffnen
- gespeicherter Inhalt kann verloren gehen ohne ersichtlichen Grund

Ich benutze ein Samsung Galaxy Tab S9 FE.

Seit dem neuen Update praktisch nicht mehr nutzbar. Teilweise speichert Good Notes meine beschriebenen Seiten nicht mehr, mein Finger wird als Stift erkannt und die einfachsten Funktionen funktionieren nicht mehr. Für eine App, für die man Geld bezahlen soll, ist das schon eine schwache Leistung. Vorallem weil Mitbewerber teilweise kostenlos ein deutlich besseres Ergebnis bringen.

Well, I do appreciate your work/help on my behalf. Thsnks, buuttt…does Goodnotes 5 work with Catalina 10.15? I got GN5 to successfully download & run…don’t ask me how, because I really do not know. I am not sure if I should asking these things here but since I got such a GOOD RESPONSE from you I thought maybe some one somewhere in GN actually reads these replies…who knows. Thanks

I got a reply within a couple of hours after submitting my request/issue.
The description of all the steps that I had to take was properly written so even a novice in different devices could find them.
The issue was resolved quite quickly and I really appreciated the speed as well as quality of it all