Goodwin Smith Reviews 

Purchased a pair and unfortunately had an issue with them after a year of owning them. The customer service team replaced them for me and quickly sent me a new pair - nice shoes and great customer service

Fantastic product. Great quality and timeless design. Shipping was quick and customer service has been great in the limited times I’ve had to deal with them. Have made multiple purchases from Goodwin Smith and will continue to do so

Good delivery, brilliant product.

Fantastic service. Used the outlet store and received comfy soft slippers. Speedy delivery - good packaging, all round great!

Excellent quality

So easy to navigate and great prices! Such pleasant messages offering assistance!

Absolutely love these shoes so comfortable and I can’t wait to get the other colour.

Great fit, quality and service.

Will be buying more!

Thanks.

Been buying from them for about 6 years. The slippers are second to none. Always had amazing comments from the family who received them.

My second purchase from this company with no problems. I was very happy with my slippers.

The quality of the products are fantastic, along with the style..
Keep up the good work, look forward to purchasing more goods in the future.

Regards
Mitchell

Just fabulous, from the next day free delivery service to the quality and fit of the Blaire loafer. Having been searching for a pair of suede loafers for over a year, it was worth the wait. Quality, price point and comfort in one pair of shoes. Thank you.

I ordered a pair of slippers from the outlet and they were so lovely i ordered another pair for mom along with a special offer for Italian Chelsea leather boots at the special price of £14,99 then I decided to order an extra pair of slippers and got offered the Chelsea boots for £10. so I ordered another pair for my mom. My quibble is this: Despite having received the 3 pairs of slippers absolutely no sign of the Italian leather Chelsea boots! I have emailed but so far no reply and today attempted to call customer services but the number has been disconnected! I need to know whether they are sending me the 2 pairs of Chelsea boots or am I going to have to ask for a refund! other customers need to be aware that their email queries may not be answered.
sadly the slippers are beautiful but their customer service does'nt appear to be of the same quality!

Excellent product. Good value.Wonderful comfortable, warm slippers. They were that good I have bought several pairs not just for myself but for the whole family for Xmas (6 pairs). The gents slippers are lovely too my husband lives in his slippers all day long! Would definitely recommend to others. These slippers are fabulous.

I would rate this company with no stars, but had to put one in so I can write a review. DO NOT BUY FROM THIS COMPANY. IT IS NOTHING BUT VERY CHEAP MERCHANDISE. I WANTED TO RETURN A SWEATER THAT WAS NOTHING LIKE THE PICTURE SHOWN ON THE WEB SITE. ACTUALLY UGHLY. after lengthy emails, they only want to refund me 10% of the cost of the sweater ($4.50). To return they inform me that it is International mail and would cost me $$ to return. Very disappointed and I will contact BETTER BUSINESS BUREAU to look into this.

Really good price with free postage and kept informed when package was arriving,will certainly be buying from this company again

Fast and quick delivery. Annabella slippers
Downside for 100%AUSTRALIAN SHEEPSKIN i actually thought that where they were made in Australia, so disappointed that THEY ARE MADE IN CHINA. And China doesn't quite get slippers right.
As I walk they slip off my feet, but I am keeping both pairs in the hope that my feet bed in to the slippers. Sitting down they are warm and comfortable though otherwise I would have sent them back.
If they improve as in not slipping off my feet I will change the review, fingers crossed they do. I cannot remember the exact date I bought these so it is a very rough guess for November.

I’m trying to return an item, but found that i can’t register my return on their online system (doesn’t recognise the order number), and they do not offer any phone phone number to contact and address such issues. I’ve also emailed them and currently awaiting a reply.

My new Vale Boots arrived today, & they are beautiful, so well made & luxurious, & arrived in lovely packaging too, I hadn’t realised they were on backorder, & when I emailed, the customer service was excellent with a prompt reply, A very nice company, I will be back again…