I visited the shop in Bakewell twice recently, each time to buy a pair of walking boots, once for my son and once for my partner. Each time, my family members said they were very pleased with the serv... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieRutland Square Unit 3, DE45 1BT Bakewell, England, GB
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Lees wat reviewers zeggen
I received amazing help and assistance today from Tom and Ruby in your Bakewell Store. I required expert advice on how to deal with an emergency situation with my camping equipment. They came out top... Toon meer
Bedrijf heeft geantwoord
Great experience in store today. Was looking for trousers and a waterproof for my husband. Roger showed me all the suitable waterproof jackets, explained prices and differences. Waited patiently while... Toon meer
Bedrijf heeft geantwoord
The efficiency of your staff and the knowledge he had, Rogo was able to get what I wanted swiftly.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over GO Outdoors - Bakewell (Express)
Geschreven door het bedrijf
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Geschreven door het bedrijf
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contactgegevens
Rutland Square Unit 3, DE45 1BT, Bakewell, England, Verenigd Koninkrijk
4,9
Uitstekend
182 reviews
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Antwoord van GO Outdoors - Bakewell (Express)
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Antwoord van GO Outdoors - Bakewell (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Very helpful
Great response from the manager ,very helpful with lots of information about boots and inner soles .
7 april 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - Bakewell (Express)
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
I had a great shopping experience here
I had a great shopping experience here. After several outdoor shops, this was the one that had exactly what I was looking for and at a great price too. James was very helpful, attentive and professional in dealing with my purchase. Top job!
15 maart 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - Bakewell (Express)
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Roger was very helpful
Roger was very helpful, and a pleasure to deal with.
21 maart 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - Bakewell (Express)
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
visited store recently a bought a new…
visited store recently a bought a new fleece .Great service from Roger and his team with helpful advice given re quality and cost Thanks
17 maart 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - Bakewell (Express)
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Very friendly staff
Visited this store recently to see if there was a book on walks that would be helpful to us. We found one and also received very good service from both Toby and James who explained about the membership and we signed up.
8 maart 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - Bakewell (Express)
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
First class service.
Recently when my son was walking in the Derbyshire area he lost his bunch of keys. On his keys was his Go Outdoors members card.
Now they'd not specifically been in Bakewell but his bunch of keys eventually found their way to the Go Outdoors Express shop and my son was then contacted and the keys safely stored at the shop until we were in the area to collect them.
Not too sure but the finder might have been an employee, either way a very nice result - thanks to the staff at the shop.
14 maart 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - Bakewell (Express)
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Bakewell store
We visited the Bakewell store and the help and service we received from Toby and James was excellent. A full explanation of the membership scheme was very helpful
8 maart 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - Bakewell (Express)
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Nice and easy to deal with.
7 maart 2025
Antwoord van GO Outdoors - Bakewell (Express)
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Best lads in the business
Best lads in the business. Prepping for a cycle ride and my waterbottle had a massive crack in the bottom (not gonna happen). Stopped in, just before taking off, new bottle and they even put water in it for me. Top notch customer service
8 maart 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - Bakewell (Express)
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Excellent customer service
We were served by Roger when we visited. He was so good in helping us sign up for the membership. He really went the extra mile and showed us how to put and down the popup tent we had just bought. Excellent customer service, would definitely recommend. Very friendly and helpful staff. Big bonus is they let dogs in!
8 maart 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - Bakewell (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Roger was very helpful and friendly
Roger was very helpful and friendly. He took the trouble to open our package to check that everything was in it. We would recommend this shop.
25 februari 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - Bakewell (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Faulty boots
I went to exchange a pair of boots that were faulty even though I did not buy them from this store. And Roger the sales assistant was very helpful and he exchanged them without any problems
4 maart 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - Bakewell (Express)
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Roger was great
Roger was great, explained to me about the membership card and deals and was patient while I looked around and decided what to go for.
1 maart 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - Bakewell (Express)
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Very helpful I forgot my Go Outdoors…
Very helpful I forgot my Go Outdoors card and was still given my discount as the assisted checked my details .
24 februari 2025
Antwoord van GO Outdoors - Bakewell (Express)
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
James in the Bakewell store
James in the Bakewell store was very helpful and explained everything very clearly. He was very generous with his smile which is what I find makes a shopping experience enjoyable. Thanks, James! All the best Aisha.
22 februari 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - Bakewell (Express)
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Great Service
James was very helpful. Explained all about the Go Outdoors Club.
14 februari 2025
Review zonder uitnodiging
Bakewell branch
Visited Bakewell branch for new walking boots for my partner. Served by Roger. Very patient and helped her to find the right fit. Not at all pushy and engaged nicely with us, good bit of banter.
13 februari 2025
Review zonder uitnodiging
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