We called in tor my wife to buy waterproof trousers. The excellent Chris advised her and had a chat about the options. His product knowledge and maturity in conversation made parting with our mon... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatie32/34 Borough Pavement, Pyramids Shopping Centre, CH41 2XX Birkenhead, GB
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Lees wat reviewers zeggen
Abbie was very polite, knowledgeable and pleasant. I picked up a parcel as she welcomed me and my little dog. Then we all went upstairs to look ar walking shoes. She went in and out of the stack roo... Toon meer
Bedrijf heeft geantwoord
I am an 85 year old suffering from Parkinson’s. I went to Birkenhead Go outdoors to buy sandals. I was met by Mimi who was kind,considerate,patient, and anxious to help me. Nothing was too much troubl... Toon meer
Bedrijf heeft geantwoord
Abbie helped me choose the right pair of walking shoes that fitted my requirements and budget. She was knowledgeable, helpful and patient with my fussiness. Eddie assisted her in swapping my shoes whe... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over GO Outdoors - Birkenhead (Express)
Geschreven door het bedrijf
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Geschreven door het bedrijf
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contactgegevens
32/34 Borough Pavement, Pyramids Shopping Centre, CH41 2XX, Birkenhead, Verenigd Koninkrijk
- 0151 559 3381
4,9
Uitstekend
1K reviews
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Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Amazing
I went to Birkenhead store and Abbie went about and beyond to help me with my choice.
13 februari 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Birkenhead (Express)
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Great shopping experience …
Chris and Mimi were a great help when shopping for base layers. Very knowledgeable, friendly and kind.
4 februari 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Birkenhead (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Great service from Jack and Chris
Great service from Jack, and then Chris... each in their own style.
Jack quietly and unobtrusively followed us up the stairs whilst we looked at footwear, and when we needed his help he was quick, attentive and polite.
We then went to the till, and despite not having our member card with us, Chris found us online quickly, and proceeded to serve us in a friendly and efficient manner.
Well done to both.. we would fully recommend shopping here!
8 februari 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Birkenhead (Express)
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Go Outdoors Customer Care Team
Fantastic member of staff very…
Fantastic member of staff Mimi..very knowledgeable and helpful
7 februari 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Birkenhead (Express)
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Adam and colleague were really helpful…
Adam and colleague were really helpful with my return, but also in helping me find the item I was hoping for in exchange. For some time now I've been looking for a technical fleece to serve as a versatile mid-layer. Very happy with my Montane Protium.
4 februari 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Birkenhead (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Exceptional service
I would like to give a review regarding my recent visit to your B-head precinct store . I had reason to return a jacket which was unsuitable for me bought as a gift.i was served by your Assistant ADAM. I have to say he was so helpful, extremely pleasant and went out of his way to help me, he made me feel that nothing was too much trouble ,I came away a very satisfied customer, these days I feel good service needs to be acknowledged so thank you ADAM
31 januari 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Birkenhead (Express)
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
The search for new walking boots - Go Outdoors recommended.
I was desperately searching for a new pair of waterproof walking boots. I was unsure what make or type that I wanted.
My feet are quite broad and so it's difficult to get a comfortable fit. I was advised by Mimi, who was incredibly patient as I tried on several pairs. She was knowledgeable about the different products and understood my needs. Unfortunately, when we found the right pair, there were none in my size. Mimi advised me which stores these were available in and so, I will be buying these from Go outdoors. Excellent, friendly service - highly recommend!!!
29 januari 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Birkenhead (Express)
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Friendly knowledgeable staff
I needed help selecting a product to repair a rip in my water repellent down jacket, Chris was very helpful in selecting the best product from their range. Very friendly and helpful staff who know their stuff
31 januari 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Birkenhead (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Friendly and helpful
Chris and Adam were a great help offering advice about different fits and shoe care and which OS map suited my needs. Thanks guys!
24 januari 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Birkenhead (Express)
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Brilliant service
Brilliant service. Adam was very helpful and had brilliant customer service skills Thanks Adam
28 januari 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Birkenhead (Express)
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Chris helped me find the size I needed…
Chris helped me find the size I needed when returning an online order. He was really helpful and friendly which made the whole experience pleasant. Would highly recommend this store and the staff
22 januari 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Birkenhead (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Adam work through some of his lunch…
Adam work through some of his lunch period to assist me with the best clothing 👌 for me and my family..
24 januari 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Birkenhead (Express)
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
We was served by Adam today who was a…
We was served by Adam today who was a great help and very knowledgeable on the new tent we purchased, all the other staff was friendly too.
24 januari 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Birkenhead (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Adam was a helpful salesperson
Adam was extremely helpful and knowledgeable about the jacket I was looking for and in general.
I had seen it somewhere else but bought it because of his help.
I'll shop there again.
Thanks
Ann
23 januari 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Birkenhead (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Brilliant staff - Adam & Abbie
Adam was very helpful pointing out relevant information to enable me to make the best choice on buying trainers and boots. Very easy to talk too and very positive about his work. Abbie also was very helpful and efficient in serving at the till and reminding me to use my membership card! Many thanks to both.
23 januari 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Birkenhead (Express)
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Great service from Adam!
23 januari 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Birkenhead (Express)
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Very happy with the service from Chris…
Very happy with the service from Chris and Abbie, very friendly and helpful
21 januari 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Birkenhead (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Abbie & Adam were very helpful
Abbie & Adam were very helpful
21 januari 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Birkenhead (Express)
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
I was served by Chris
I was served by Chris. He was a lovely man who help my wife in a wheelchair concerning a waterproof blanket for her legs. He said they were upstairs, but he went and got the products for us. He was very helpful and also noted that we were military veterans and told us we could get discount. A very Wonderful shopping experience.
21 januari 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Birkenhead (Express)
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Excellent Customer Service
Helped by Adam to buy 3 pairs of walking shoes. Excellent knowledge and couldn’t be more helpful.
18 januari 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Birkenhead (Express)
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
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