The customer service was fantastic and good offers available. Two staff members, Mel and Hannah, were fantastic help and took their time to help me find suitable shoes for my foot problems. Would high... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Morgan T served me as I was looking for walking trainers. He was really helpful, knowledgeable, patient and polite. I have bought some Merrell shoes and am delighted with them. Thank you Morgan for yo... Toon meer
Bedrijf heeft geantwoord
We originally bought a bike from Halfords because my daughter loved the look of it, it was a unicorn/fairy-style bike that she absolutely adored! Unfortunately, it was far too heavy for her and becaus... Toon meer
Bedrijf heeft geantwoord
Amazing customer service from carter helped me and my friends get the perfect fishing gear for starters! Solid lad as well very friendly and took his time to make sure we understood what was needed to... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over GO Outdoors - Cardiff
Geschreven door het bedrijf
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Geschreven door het bedrijf
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contactgegevens
Newport Road, CF23 9AE, Cardiff, Verenigd Koninkrijk
- 02922 672214
4,8
Uitstekend
3K reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Dealt with Anthony in the bike…
Dealt with Anthony in the bike department after the appauling online service I recieved and no tech at the Bristol branch Anthony saved the day came to return the bike but took his time to thoroughly check it over and sort out the problem with which turned out to be minor very knowledge and helpful his customer services skill were on point his explanation was brilliant overall very well manner and helpful 10/01
25 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Cardiff
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Great service
Great service from Morgan T in Cardiff. Helped with purchasing a lightweight walking shoe - found a great value shoe in the brand & size requested :)
14 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Cardiff
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Excellent service
Visited Go outdoors with my 2 sons to sort out some fishing gear I’m clueless we were referred to Joe what an absolute gem, really helpful and his knowledge on the products was amazing. His advice and information allowed us to get what we needed for beginners. Fantastic service
19 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Cardiff
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Best staff in the world
A specific member of staff whose name is Joe has made a really big positive impact today, he was without a doubt the best member of staff I’ve ever met in any shop, I was looking for a part of the reel which they didn’t sell and he offered to give his discount for the whole thing, he was so kind, polite and helpful and it was the best decision to come, I fully with my whole heart recommend you go there.
19 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Cardiff
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Would recommend
Went to go outdoor really nice outdoor shop would recommend and is dog friendly Joe was really helpful helping me with the fishing equipment and was very knowledgeable on everything
19 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Cardiff
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Knowledgeable assistant
Knowledgeable assistant - Morgan T - who was incredibly helpful in choosing a pair of hiking shoes. I bought them, have since worn them and they’re great. Thank you.
15 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Cardiff
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Excellent place,helpful staff
1 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Cardiff
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Got served by Anthony today and he was…
Got served by Anthony today and he was extremely helpful. Went in to look for a bike and he helped me decide on which one to get, explaining to me which bikes were best value for money and talked about all the features on the bikes. Left a very happy customer with a new bike 😊
18 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Cardiff
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Antony was very helpful chosing a bike…
Antony was very helpful chosing a bike for our son. Thanks
18 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Cardiff
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Anthony was exceptional
We were torn between two bikes but chose the Go Outdoors one because of the exceptional service from Anthony. He was knowledagable, patient, reassuring with no hard sell. We were given the information we required and given time and space to decide. Thank you so much Anthony.
18 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Cardiff
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Anthony was extremely helpful and very…
Anthony was extremely helpful and very knowledgable. He went above and beyond with his excellent customer service. I will definitely seek him out next time I’m in G.O.
Thanks Anthony.
17 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Cardiff
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Was told collection would be Sunday…
Was told collection would be Sunday 12th still not arrived in store nearly a week later, no email to say it’s been delayed or anything very poor service
9 juli 2026
Antwoord van GO Outdoors - Cardiff
Thank you for sharing your review.
We are disappointed to hear about the delay with your Click & Collect order and the lack of communication regarding its process.
We understand how frustrating it is to be given an expected collection date and then receive no updates when the order does not arrive as anticipated. Clear communication is important, and we are sorry this was not provided on this occasion. This has been raised with the relavant teams for improvements to be made.
Having reviewed the order, we can see that it is now showing as collected. We hope you were able to receive your items without any further issues.
Kind regards
Go Outdoors Customer Care Team
Very helpful!
I had to go into the store for a refund on a large order. The staff were incredibly helpful and processed sorted the refund quickly. Mel was very polite and knew their stuff !
15 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Cardiff
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Go Outdoors Customer Care Team
Excellent customer service from Morgan…
Excellent customer service from Morgan T. Gave me the information I needed to make a purchase I otherwise might not have
14 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Cardiff
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Friendly helpful staff
Staff service and online click and collect services prompt and hood value for money
6 juli 2026
Antwoord van GO Outdoors - Cardiff
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Great!
Excellent service and help for new walking shoes and outdoor clothing
Morgan in particular was super friendly and knowledgable, he was great!
12 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Cardiff
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
MORGAN T, EXCELLENT SERVICE.
I was served by the excellent Morgan T today. He was focused and in tune to my requirements. A very helpful member of staff. Deserves a reward.
12 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Cardiff
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
I would give more stars if I could
I would give more stars if that was possible. I’m travelling round wales and my tent broke so I went into the store in a bit of a panic. Martyn who was in the front area was so helpful and friendly and when I selected my tent Ffion took it down for me and packed it away nicely and martyn fixed the poles for me. They both turned my experience from what could have been very stressful to very pleasant.
11 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Cardiff
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
very helpful and knowledgeable service…
very helpful and knowledgeable service when buying a bike from my son. Many thanks for your help Anthony!
11 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Cardiff
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
The staff here was amazing
The staff here was amazing! Especially scott… there wasn’t stock on Shopfloor and he was happy to help to look through shelves and then the warehouse for us. We got what we were looking for with a smile n great customer service.
10 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Cardiff
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
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