The Sales Assistant, Richard was incredibly helpful and honest with the way he approached what we needed. He was polite and respectful, something which is sadly becoming rare in retail these da... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I went into store looking for hiking boots and quickly became very overwhelmed by the large variety. Dan gave me honest advice based on personal experience that helped narrow down my options. He went... Toon meer
Bedrijf heeft geantwoord
New hiking boots. Richard was very patient, helping me choose a pair of boots. He cheerful let me try lots of different pairs before I found the pair for me.
Employee was rude behind the counter. We asked if we can get our student discount code (as it stated in the store students had 10% discount) and then before even looking at the discount she rudely sai... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over GO Outdoors - Chesterfield
Geschreven door het bedrijf
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Geschreven door het bedrijf
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contactgegevens
The Spires Retail Park, S40 2WG, Chesterfield, Verenigd Koninkrijk
- 01246 932107
4,7
Uitstekend
3K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
New hiking boots.
New hiking boots.
Richard was very patient, helping me choose a pair of boots. He cheerful let me try lots of different pairs before I found the pair for me.
24 oktober 2026
Review zonder uitnodiging
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Found the products we wanted at a good…
Found the products we wanted at a good price, good customer service at the checkout
22 oktober 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Chesterfield
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
MY local store did not have what i…
MY local store did not have what i wanted but staff helped to get one for me from another store.
29 september 2026
Antwoord van GO Outdoors - Chesterfield
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
got served by an angry dŕagon
ordered online a fishing pole v roller, price was £7, went into Chesterfield branch to collect the roller the very next day and had a mooch thru their terminal tackle before I went to the tills to collect the roller, i notice the roller on their shelves in the fishing tackle section and it was priced uo at £6 ( its still £6 on the website today ), anyway i went to the tills to collect the roller and told a young lady about the price difference and she said theres nowt they can do about it, horrible snappy little employee should have stayed in bed that morning, anyway i just took what I'd ordered and stormed out, took it home and found it to be faulty so took it back next day for a replacement, instead of refunding me my 7 quid back then getting me a replacement at 6 quid they just did a direct swap, what a bad experience , twice in 2 days ya meet with an employee that either cant or refuses to help ya
AND THEY STILL OWE ME A QUID BUT REFUSE TO ADDRESS THE SITUATION.
20/19/26 Update Of The Day folks, go outdoors have responded by a complete and utter load of crap, they really think im gonne waste my time talking to ppl who dont give a monkeys about their customers, if they are really concerned they would email me and offer me compensation , find the liar who served me and hand her a well.deserved P45.
so come on go outdoors how ya gonna resolve this one eh ???
I.await even more bull.
7 oktober 2026
Antwoord van GO Outdoors - Chesterfield
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Antwoord van GO Outdoors - Chesterfield
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Chesterfield store cannot order items…
Chesterfield store cannot order items for you. You have to order on line yourself.
2 oktober 2026
Antwoord van GO Outdoors - Chesterfield
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Excellent in everything
The salesman who helped me was absolutely brilliant, Michael is a credit to the company
9 oktober 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Chesterfield
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Ordered the towel online informed when…
Ordered the towel online informed when ready for collection.Staff located item straight away quick easy process.Will definitely use again
25 september 2026
Antwoord van GO Outdoors - Chesterfield
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Went in to look at walking boots with a…
Went in to look at walking boots with a view to buying on line after I had tried them but got a good deal and the guy in store was a good help so bought in store
1 oktober 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Chesterfield
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Fantastic experience at GO Outdoors…
Fantastic experience at GO Outdoors Chesterfield! Michael was brilliant—super helpful, knowledgeable, and made sure I got everything I needed.
30 september 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Chesterfield
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Antwoord van GO Outdoors - Chesterfield
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Fantastic service & choice!
Fantastic service,despite the shoes being a totally different shade to the ones on display/ordered!
Shoes returned & money back hassle free ~ friendly staff,cheers!
17 september 2026
Antwoord van GO Outdoors - Chesterfield
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Helpful and honest support from Richard…
Helpful and honest support from Richard in choosing hiking shoes.
26 september 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Chesterfield
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Go Outdoors Customer Care Team
Merell walking boots
My boyfriend and I came in with only 30 mins left of shop opening time on a mad dash to find some proper walking shoes for tomorrow morning. I was helped by the most kind and informative man, Chris, who took the time to grab me my size, walk with me, test my gait on a board and all sorts. He really made me feel comfortable and like I could have good faith in my choice of boot in the end. Thank you Chris! Wish I could come to you for everything :’D great staff, great customer service, felt like real people! Thank you
25 september 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Chesterfield
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Varied product selection and very…
Varied product selection and very knowledgeable, friendly staff. Excellent!
15 september 2026
Antwoord van GO Outdoors - Chesterfield
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Cancelled half the order with no…
Cancelled half the order with no communication just a part refund,never received an email to say the rest of the order was ready to collect from store,tried after several days and it had arrived but wasn’t what I expected so asked to refund it straight away ,still waiting two weeks later for the refund so another trip to the store needed
15 september 2026
Antwoord van GO Outdoors - Chesterfield
We appreciate you taking the time to share your review regarding your order.
Upon checking your order we can confirm that there was a stock error with one of the items ordered and this was therefore refunded back to the original payment method used. It ha been highlighted to us that a system has occurred with the second item that was returned back to us which has affected the refund process.
This has now been actioned for you and you will receive an email notification shortly to confirm this, please check your inbox shortly for this email.
We do hope that GO Outdoors can provide a better service and experience in the future.
Kind regards
GO Outdoors Customer Care Team.
The shop experience was great
The shop experience was great. However the online not so good, unable to attach my blue light discount card or any discount code for that matter.
Ended up purchasing online then returning to my local store for a refund then purchased again with discount applied
15 september 2026
Antwoord van GO Outdoors - Chesterfield
Hi,
4 star reviews are important to us and reviews like this help us establish that we're going in the right direction.
Thanks for shopping with us.
Kind Regards
Go Outdoors Customer Care Team
Pleasent experience
Staff very helpful
Found the item for me with no issue
Will go there again, great experience..
10 september 2026
Antwoord van GO Outdoors - Chesterfield
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Sold incorrect equipment
The day before i was due to go away in microcamper, i wanted a small compressor fridge. The one on offer was too large when the young man carried it to van to try for me. He suggested a smaller one which fitted. I quickly rejoined (as theyd "lost" me on their system) and hurried out to get packed up. In the morning i discovered theyd sold me a battery draining 'cool box' not a fridge. Its no use to me at all 😭
2 september 2026
Antwoord van GO Outdoors - Chesterfield
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Antwoord van GO Outdoors - Chesterfield
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.