Go outdoors is an amazing shop, the only thing I will give them a 1 star for is this, if you place an order online and are directed to download the SHOP app... 'DO NOT DOWNLOAD IT' firstly, it doesn... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I got wonderfull service today at the till from a boy called Cieren, lovley smile and even when I sort of complained about how much my bill came to, he was very nice and made the whole experience of s... Toon meer
Bedrijf heeft geantwoord
Very strange shopping experience at Go Outdoors Clydebank. Purchased a waterproof jacket and had to take it back as it was not the jacket that was described on the descriptions above the fill row of j... Toon meer
Bedrijf heeft geantwoord
I visited GO Outdoors today looking for an e-bike for me and my young family. Fraser looked after me, and the service he provided was excellent. He was friendly, knowledgeable, and took the time to ex... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over GO Outdoors - Clydebank
Geschreven door het bedrijf
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Geschreven door het bedrijf
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contactgegevens
79 Livingstone Street, G81 2XA, Clydebank, Verenigd Koninkrijk
- 01414 062665
4,9
Uitstekend
3K reviews
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Another great visit today
Just been to go outdoors today and I had loads of questions about walking boots. I asked a member of the team for help and sharen was there to answer all of my
Questions. She was so helpful and interacted well with my playful toddler. I have been to the store a few times now and have found sharen to be friendly and very knowledgeable every time I go there. Thank you so much… again
22 augustus 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Clydebank
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Plenty of space to check out tents and…
Plenty of space to check out tents and plenty merchandise to view, staff were very pleasant and full of information. The staff made our first time there brilliant thank you
8 augustus 2026
Antwoord van GO Outdoors - Clydebank
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
I have ordered twice and both times tge…
I have ordered twice and both times tge order was canceled
14 augustus 2026
Antwoord van GO Outdoors - Clydebank
Thank you for taking the time to leave a review.
I am very sorry to learn that both of your orders were cancelled. I completely understand how disappointing and frustrating this must have been, particularly after it happened more than once.
Whilst we have systems in place to help maintain accurate stock information, unfortunately stock discrepancies can occasionally occur, resulting in orders being cancelled when an item is no longer available. That said, I appreciate this is especially frustrating when multiple orders have been affected.
Please accept our sincere apologies for the inconvenience and disappointment caused. We value your feedback and are sorry that your experience has not met the standard we aim to provide.
Kind Regards
GO Outdoors Customer Care
Highly recommend
We had been into the Clydebank store a few times looking at tents, and every time Lynne was so helpful, friendly and patient. She really went above and beyond to help us find the right tent and made the whole experience so much easier and enjoyable.
It was Lynne’s amazing customer service that really stood out to us and made our experience in the Clydebank store such a positive one. She is a real credit to the store and deserves recognition for how helpful and lovely she was.
We would highly recommend the Clydebank store, especially if you get the pleasure of being helped by Lynne. Thank you so much for all your help! 😊⛺️
21 augustus 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Clydebank
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
All the staff were helpful and…
All the staff were helpful and knowledgeable, especially May and Allen....and the value for money was excellent.
20 augustus 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Clydebank
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Great delivery of product
Great delivery of product. Membership was really useful and easy to use.
5 augustus 2026
Antwoord van GO Outdoors - Clydebank
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Great service from Ross C
Great service from Ross C. Much appreciated.
19 augustus 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Clydebank
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Great help from Robbie B with the shoes…
Great help from Robbie B with the shoes and Susan at the till with vouchers & membership
19 augustus 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Clydebank
Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.
Thanks for shopping with us.
Kind Regards
Go Outdoors Customer Care Team
Shoes were on their marks
Did not have the product in store. Asked if the item could be ordered in store for pick up. No. So ordered online. Used the tracker to discover that the item had gone missing (stolen) in London. Tried to contact go outdoors using their contact system. Good luck with that. Eventually got a reply after a week to say I had to re order. So paid twice for an item that took about 3 weeks to deliver and eventually reimbursed for the first pair of shoes. Somewhere in London an evri driver has my shoes on. Poor service from go outdoors and no service from evri.
11 augustus 2026
Antwoord van GO Outdoors - Clydebank
We're sorry to hear about your experience and appreciate you taking the time to share your feedback.
We understand how frustrating it must have been to discover that your original order had been lost in transit, particularly after already experiencing difficulties contacting our Customer Care team. We appreciate that being asked to place a new order while waiting for a resolution on the original one would have been far from ideal.
While we're pleased that a refund was ultimately processed for the missing order, we recognise that the delays and lack of communication left you disappointed. We also understand the frustration caused by the delivery issues experienced with our courier partner.
Please accept our sincere apologies for the inconvenience caused. Your comments have been noted and will be shared with the relevant teams as we continue working to improve both our service and customer experience.
Kind Regards
GO Outdoors Customer Care
Excellent service to be recommended!
17 augustus 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Clydebank
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Total beginner in buying stuff for my…
Total beginner in buying stuff for my first big hike. Alan had incredible sock knowledge and stopped what he was doing to share that with me. Susan also stopped what she was doing, spent a lot of time going through jackets with me and Ciaran was pleasant on the tills. Great experience, would go back/recommend.
17 augustus 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Clydebank
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Good customer service this morning when…
Good customer service this morning when purchasing a Berghaus jacket from your store .
I was assisted by Susie .
Many thanks,
Maureen Galloway.
17 augustus 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Clydebank
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Staff well manerd n were very…
Staff well manerd n were very understanding couldnt falt them fantastic
17 augustus 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Clydebank
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Great experience!
Was in on 15/08/26 and I unfortunately lost the piece of paper with everyone’s names on but the two names I remember were Ben and Adam. I planned a trip specifically to this store as they had the B2 mountain boots I was looking for. It was a great shop much bigger than the one in my area with plenty of staff to help. The boy that helped me with my boots gave me the exact service that I like, quick to bring me the stock, gave me a chance to try them on and walk around the shop as much as I like without feeling any pressure by giving me lots of information. He answered my questions and went to great efforts to get me the cheapest price!
My partner was also in the market for a gore-tex jacket and it was a different guy that helped us here, again great service without the pressure to feel like you need to buy something. He had good conversation and spoke about a couple of hiking experiences overall a nice guy.
Was a great shopping experience and with the member discount there’s nowhere else we’d like to spend our money!
15 augustus 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Clydebank
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Needed new tent poles replacing
Needed new tent poles replacing. Chris was very helpful and sorted the poles. Great service.
14 augustus 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Clydebank
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
I had purchased a tent from this store…
I had purchased a tent from this store 2 weeks ago and unfortunately after its first use one of the poles had cracked down the middle (probably due to very high wind) I couldn't find the correct pole repair kit so asked for some help and someone went and got chris. Straight off the bat he was happy to help and got to repairing the broken tent pole and even re-threaded it for me! Fantastic store with loads to choose from and we'll layed out too. Thanks again chris!
14 augustus 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Clydebank
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
Staff members were very helpful and…
Staff members were very helpful and friendly
Also very knowledgeable re the items we were buying
Prices very reasonable
14 augustus 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Clydebank
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
No refund got returned goods
Ordered food dehydration packs, arrived at various times split deliveries, returned first two and still have not received refund a month later and no response to my query on this, didn’t get alerts the others had arrived in store, had to go into store to chase up.
31 juli 2026
Antwoord van GO Outdoors - Clydebank
Your feedback is important to us, and we appreciate you taking the time to do so.
Upon investigating your order we can confirm that due to the location of the stock the order was split into multiple parcels to ensure your order was delivered as quickly as possible. A full refund for the returned items has now been issued back to the original payment method used to which an email notification will be sent to confirm this has been actioned.
We are sorry for the inconvenience and frustration caused with your order. We do hope you will provide us with the opportunity to improve on the experience received.
Kind regards
GO Outdoors Customer Care Team.
I've always found Go Outdoors very reasonable
I've always found Go Outdoors very reasonable with prices great quality products, customer service really helpful, I would definitely recommend them, also get their discount card, amazing what you save with this
31 juli 2026
Antwoord van GO Outdoors - Clydebank
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Antwoord van GO Outdoors - Clydebank
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
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