Problem with the shoes I bought having black material protruding under stitching. Returned them, but second pair had exactly the same problem in the same place. This time negotiated with store and rel... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Go outdoors is an amazing shop, the only thing I will give them a 1 star for is this, if you place an order online and are directed to download the SHOP app... 'DO NOT DOWNLOAD IT' firstly, it doesn... Toon meer
Bedrijf heeft geantwoord
Got great advice from Chris R on a suitable drive away awning to suit our needs. Fantastic customer service in the Clydebank store.
Bedrijf heeft geantwoord
I got wonderfull service today at the till from a boy called Cieren, lovley smile and even when I sort of complained about how much my bill came to, he was very nice and made the whole experience of s... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over GO Outdoors - Clydebank
Geschreven door het bedrijf
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Geschreven door het bedrijf
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contactgegevens
79 Livingstone Street, G81 2XA, Clydebank, Verenigd Koninkrijk
- 01414 062665
4,9
Uitstekend
3K reviews
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Antwoord van GO Outdoors - Clydebank
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Great service from Ross C
Great service from Ross C. Patient and helpful.
21 juni 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Clydebank
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Ross C is a good guy and got my tires…
Ross C is a good guy and got my tires fixed really quick
20 juni 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Clydebank
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
The staff were very helpfull and…
The staff were very helpfull and knowledge of products I purchased was very good.
12 juni 2026
Antwoord van GO Outdoors - Clydebank
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Ross handled my returns
Ross handled my returns, had absolutely no issue. Great service
20 juni 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Clydebank
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Always a pleasant shopping experience
Always a pleasant shopping experience, helpful staff with a "no pressure" approach. Served today by May
18 juni 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Clydebank
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Ordered a solo stove mesa xl and it was…
Ordered a solo stove mesa xl and it was ready for collection the same day - super efficient and staff are always ways so friendly and helpful
31 mei 2026
Antwoord van GO Outdoors - Clydebank
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Best customer experience ever……
My youngest was buying a bike with her birthday money & Robbie was so knowledgeable, gave excellent advice and put my youngest at ease. He is a credit to the Go-outdoor company and brand. Give this man a bonus or at least should be in your coaching department in teaching your other employees on how to treat customers.
6 juni 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Clydebank
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Young lad called Robbie E was extremely…
Young lad called Robbie E was extremely helpful in finding me some gloves for my future hill walks. Excellent customer service
14 juni 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Clydebank
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Very friendly staff
Very friendly staff. Was buying camping equipment for my son to go to festival.Gave lots of advice. The tent we purchased was display one and last in shop . Robbie took the time to dismantle and was very helpful. Great service
9 juni 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Clydebank
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
New waterproof jackets and boots.
In to buy new waterproof jackets for myself and wife. The wife also getting a new pair walking boots. We were assisted by Ross C who was a great help in letting us try the jackets on. Nothing was to much hassle for him, especially with me trying on multiple jackets all connected up to the security links. We got two jackets and a pair of boots. We saved a small fortune with the deals. Always helpful staff in the Clydebank store. Will be back again soon for other essentials.
13 juni 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Clydebank
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Robbie helped me...
Robbie helped me pick a waterproof jacket today, really appreciated his guidance.
I was served by Chris, who was really helpful too.
Thanks.
13 juni 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Clydebank
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Good staff
The staff were very helpful and obviously very knowledgeable, Ross c and Scott informed us about the best tents from their own personal experiences, 10/10 would come again
13 juni 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Clydebank
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Shocking & embarrassing!
Paid for a £50 gift voucher as a gift. Paid extra for next day delivery. Took 2 days to deliver by EVRI. Recipient tried to use in GO OUTDOORS. Told nothing on card by shop cashier. He was embarrassed. I was embarrassed. He then had to make various phone calls & shop were pretty unhelpful. Shop stated they couldn’t phone for him to sort it out despite myself forwarding the email with all details for him.
I will never purchase a gift card again through them. Save your own time and money! Shocking service.
28 mei 2026
Antwoord van GO Outdoors - Clydebank
We’re very sorry to hear that your gift card did not arrive within the next day delivery timescale you paid for. This isn’t the level of service we expect to provide, and we apologise for the delay on this occasion.
In view of this a refund of the £5.99 delivery charge has been issued back to your original payment method. This should appear on your statement within 3–5 working days, and you will have received an email confirming this.
We have also reached out to you via email to gather a little more information, as our initial checks show the gift card is active with the full £50 balance. Once we receive your response, we’ll be happy to investigate this further for you.
Kind Regards
GO Outdoors Customer Care
Service with a smile😃
David C was very kind ,knowledgeable,
polite, and helped me choose an appropriate daysack for my needs.
He spent a good deal of time with me and my wife as I have a disability and even had me try the rucksack on , as well as explaining
the various parts It suited my needs perfectly for holding my 2 camping chairs!!
He then took us over to the till .
I was made to feel “”important” during my time there
Thank you David (C) for all your attentions.
Cheers
Mike.
10 juni 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Clydebank
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
David C was very helpful picking the…
David C was very helpful picking the write sizing and free martial art lesson 🥋 !
10 juni 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Clydebank
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Excellent customer service and advice…
Excellent customer service and advice from Jac and Chris-P very helpful and friendly can't be beat Thank you B Dunn Glasgow
9 juni 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Clydebank
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Big Thanks to David C who helped out…
Big Thanks to David C who helped out keeping my trusty old tent going for another year, Sourcing seemingly unobtainable replacement parts.
Good store with knowledgeable Staff.....
8 juni 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Clydebank
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Hassle free from start to finish.⭐️⭐️⭐️⭐️⭐️
30 mei 2026
Antwoord van GO Outdoors - Clydebank
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Ross C was a really nice helpful
Ross C was a really nice helpful
6 juni 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Clydebank
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
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