GO Outdoors - Coatbridge Reviews 

Karen was very helpful sorting an issue with my membership card. Very pleasant.

Excellent customer service from Grace in the shoe section today. Very helpful and nothing too much trouble. All with a charming smile.

Excellent experience I was new to this branch and was in a bit of a hurry. Luckily Senga was able to find exactly what I needed and where it could be found in no time at all. Iwas very impressed.

I had excellent advice and help from Ross. Everything I was looking for was in stock at a price I was happy to pay. I will be back for the rest of my camping and backpacking needs.

Great selection of camping stuff and Karen was particularly helpful in fitting my daughter for walking shoes.

Good selection of ladies waterproof jackets, although would have preferred some lighter colours.
Karen was extremely helpful and friendly

I have visited Go Outdoors in Coatbridge a few times recently to post parcels. On the first occasion, I waited at the Evri desk for over 5 minutes and no one appeared to help me. Then I noticed a sign saying to find a staff member to help! That would have been some trick as there were absolutely NO members of staff around! Eventually I walked all the way back to the checkout, which with mobility issues, was exhausting. There was a queue, and as I had work to go to I called over to the girl to ask if she could get someone for the desk. She snapped at me before I even finished my sentence. Eventually she glared at me, and snarled a question asking what I wanted. In response I was told to go back to the desk and wait. A few minutes later someone did appear, but lack of staffing caused me quite an issue and this female on tills should NOT be in a customer facing role!
On another occasion I went again to send parcels. Same scenario. No one on the desk, no one around. The man waiting there already said he’d been told to come to the desk and had been waiting some time.
I eventually trawled the nearly empty shop floor until I found a staff member. I called, “Excuse me, “ several times, only to have him turn his back, walk off and have me chase him around the store! Eventually catching him I was told he’d be there as soon as he could as he was serving a customer! So, in a huge store like this, it seems one person on the floor is sufficient?
He did eventually arrive to deal with us, but only after another wait.
Apparently, he was the only person working, but I realised as I walked back to the exit later, that there were two members of staff, in uniform, standing near the exit having a chat! Surely if they are in the floor they are there to work?
I will not be going anywhere near this store in future.

Chloe M was extremely helpful and patient as she answered all my questions and stay with me until my purchase was complete. She made my experience a very positive one. Well Done Chloe

I had a great experience in the shop, I was able to have a look around and was offered some help when trying to find what I needed. Karen was very helpful in helping me choose new boots and gave me advice and Georgia was very helping in selecting camping gear and fitted my bag for Me.

Cammy was very helpful explaining the differences between the walking boots I am going to buy. Helpful and friendly

Visited today for some new walking boots. Karen was extremely helpful and approachable, giving great advice to get the best fit for our son :) The girl on the till (didn't catch her name but receipt says cashier 008!) was very friendly. Great customer service and knowledge all round!

Excellent service from Ross and Faith when we visited the Coatbridge store. Courteous and helpful throughout when dealing with a purchase query, then taking the time needed to patiently and efficiently sort a difficulty with my GO member’s card. Thanks again

Georgia made it such a great experience and very practical in terms of advice for our new outdoor walking boots .. amazing service thanks Georgia at Coatbridge GO

Me and my mum came in to the Coatbridge store today (27/07/26) asked a for some help at the fishing department and Women (Chloe. C) helped us out with what rod and reel would be perfect for my mum, she was so polite and helpfull and knew what she was talking about. We would both like to say a big thank you to Chloe for her service. The Store needs more fishing stuff.

Wow, just wow! The service we received from Coatbridge today was excellent to say the least. Went in with my son to grab some last minute essentials for his first wild camping trip and Georgia made the experience seamless for both of us. She showed us where the items are stocked, fitted my boy's rucksack, gave us recommendations based on her own personal experience. With her help we got everything we needed in no time and still have time to browse the sales section 😊. Thank you Georgia, absolute legend!

Excellent service, very responsive staff eager to help and advise.

Visted the store on Saturday looking to purchase our first tent, given we are completely new to camping we got help from Georgia - she was very friendly and informative, although Coatbridge never had either tent we looked at in store she helped check stock availability elsewhere. Thanks for excellent customer service Georgia

Georgia was incredibly helpfull and took time to explain well and answer every question we had thoroughly.

Ross gave us great service and was very knowledgeable

I couldn’t find the correct size of trousers. The young girl Farrah scoured the shop floor and found the size I wanted. She was very helpful and friendly with a lovely smile.