Excellent service given from Karen. Nothing was too much trouble for her- whilst we were looking for walking boots. When we approached the cashier, she was equally as pleasant, I believe her name wa... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Cammy was an absolute legend for going the extra mile to track down that final tent. It was a bit of a bummer to find out it was just the display model. He didn't hesitate for a second though and star... Toon meer
Bedrijf heeft geantwoord
Karen was such a lovely and helpful salesperson. She seemed genuine as she gave great advice without being pushy. We were in the shop towards closing time yet didn’t feel rushed. I felt good about the... Toon meer
Bedrijf heeft geantwoord
Karen helped me today, very nice lady and no sales pressure, and good advice, just what I like - left with new boots 👍🏼
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over GO Outdoors - Coatbridge
Geschreven door het bedrijf
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Geschreven door het bedrijf
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contactgegevens
Locks Street, ML5 3RT, Coatbridge, Verenigd Koninkrijk
- 01236 803471
4,8
Uitstekend
4K reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Murray in the Coatbridge branch was…
Murray in the Coatbridge branch was very knowledgeable, very helpful and spent the time with us to ensure we got all the camping equipment that we needed, very patient young guy and nothing was too much trouble. He was outstanding to deal with. Thank you Murray for all your help.
12 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Coatbridge
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Mackenzie was very nice and quick as we…
Mackenzie was very nice and quick as we were in a rush also gave us info about the deals that you get with the membership which made as wanting to buy more to save money
12 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Coatbridge
Hello,
Feedback is always important to us and we very much appreciate you leaving a review and giving us 5 stars.
Thank you for choosing to shop with us.
Kind regards,
Go Outdoors Customer Care Team
Class man Chloe wis brilliant man
11 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Coatbridge
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
I popped over to Go outdoors today…
I popped over to Go outdoors today looking for a large rucksack and day pack for the west highland way. Georgia saw me trying on different bags and asked if I needed any help. After a friendly chat she then pointed me in the direction of a much more suitable bag which is exactly what I need. Plus a bladder pack and a sit mat that I’d almost forgotten about! She’s enthusiastic, friendly and knowledgeable. Excellent service. Thank you so much!
11 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Coatbridge
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Top Class Service
Came in for a new pair of hiking boots at Coatbridge. Cammy was brilliant - top class service. Patient annd knowledgeable. Only complaint I have is you need to stock more of the popular shoe sizes such as a 9.
11 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Coatbridge
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Floor Staff were a great help with…
Floor Staff were a great help with picking my trainers as I couldnt get a size that fit but she found them for me. and girl at the till Hazel was very patient and polite as my card was playing up.
11 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Coatbridge
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Good prices on quality items
Good prices on quality items. Excellent discount for members and very helpful knowledgeable staff.
27 juni 2026
Antwoord van GO Outdoors - Coatbridge
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
I am still waiting on an email to say…
I am still waiting on an email to say it’s ready, and with 3 days left of my holiday it’s of no use
27 juni 2026
Antwoord van GO Outdoors - Coatbridge
Our customers’ suggestions and experiences play a vital role in improving the shopping experience that GO Outdoors provides and we are grateful for your feedback
From investigating your order, we can see that your item was in stock and ready for collection. However, you did not receive the email notification to advise this. We understand this meant you were unaware that your order was ready, and we sincerely apologise for the inconvenience caused. This issue has been raised and is currently being investigated further.
As the order was not collected, it has been cancelled and a full refund issued back to the original payment method. Please allow 3-5 working days for this to show in your account.
We do hope that you will choose to purchase from Go Outdoors again in the future to provide us with the opportunity to improve on your experience.
Kind regards,
GO Outdoors Customer Care Team
New hiking boots
We went to Go Outdoors to get my daughter a new pair of hiking boots.
We were assisted by Karen who gave lots of helpful tips about ensuring my daughter had the correct fitting boots.
Thanks Karen!
8 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Coatbridge
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
Showing items in stock in line
Showing items in stock in line. Driven over 2 hours to buy something and they don't have any! Manager Stuart had a terrible attitude when I asked him why this was and I had driven 2 hours.
11 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Coatbridge
We are sorry to hear about you experience in store. What you have described is not acceptable and certainly not the level of service we aim to provide.
We have contacted you via Trust Pilot to request further details so that we can look into this further. We would appreciate you replying at your convenience.
Thank you for providing your feedback.
Kind regards,
GO Outdoors Customer Care Team
Always check you have correct items when you pay online to collect instore
I ordered and paid for 2 Berghaus recliners to be collected at Coatbridge. I received my email that they were ready to collect and travelled the 90 minutes to collect them the next day. On arrival the order could not be located but we were given items from the shop floor. We loaded them in the car and drove home only to discover we had been given the wrong chairs. These were the compact ones. I phoned the store to explain and was basically told that this could not happen at all. I had to travel the 3 hour round trip the next day to exchange the chairs for the correct ones. Lesson learned to check goods before driving off
26 juni 2026
Antwoord van GO Outdoors - Coatbridge
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Easy to order online
Easy to order online.
Easy in store return.
Only minor quibble is that I had to return for a refund and then reorder different size rather than an exchange. Refund did come through quickly.
25 juni 2026
Antwoord van GO Outdoors - Coatbridge
Thanks for the 4 star review.
We hope your next experience with us is as good as this one.
Thanks again
Go Outdoors Customer Care Team
after a mess up from the online team…
after a mess up from the online team and having to cancel and re order my stuff , cammy and emma where amazing from start to finish. outstanding 👌🏼
6 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Coatbridge
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Visited the Coatbridge store today
Visited the Coatbridge store today. Codie and Chloe were very knowledgeable, helpful and cheery. Thank you for your help today. I will defo be back for more camping equipment.
9 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Coatbridge
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Excellent customer service from Karen…
Excellent customer service from Karen when picking a pair of walking boots for my daughter.
9 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Coatbridge
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Great service from Hazel!
9 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Coatbridge
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Antwoord van GO Outdoors - Coatbridge
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Karen was fantastic in helping us get…
Karen was fantastic in helping us get kitted out for summer hiking, phenomenal service
9 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Coatbridge
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Staff were informative and helpful when…
Staff were informative and helpful when we needed to navigate shopping.
22 juni 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Coatbridge
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
We were helped today by Ross in the…
We were helped today by Ross in the Coatbridge store. Couldn’t ask for a more friendly, helpful guy, who was more than happy to help and answer our many questions :)
7 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Coatbridge
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
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