GO Outdoors - Coventry Reviews 

I have oddly shaped feet. Phoenix helped me get a great fit on a waterproof pair of hiking shoes.

Jack was very helpful with finding all the clothes needed for my daughter’s 8 hours skiing lessons.

She told me about her requirements at the last moment because she had been focused on her university work and didn’t see the text messages.

Mum to the rescue again, I had to buy everything whilst she was getting her hair done so she could not be with me. All the items were needed for the next day at 9.00.

This is where Jack was really helpful and knowledgeable he went round the store with me recommending clothing, different prices and the features of the clothes. He went to the back of the store several times to find items that were not out.

I appreciate the service Jack. Thank you!!!

A Big Thank you to Two wonderful Members of Staff at Go Outdoors in Coventry.

My daughter and I visited Go Outdoors on Thursday 24th and Friday 25th September 2026 to buy our first camping tent and equipment and we would like to say a huge thank you to two members of staff, Skye and Hannah, who were absolutely fantastic.

I used Klarna in store for the first time and, to be honest, I was quite worried because I had never used it before and wasn’t sure how it all worked. Both ladies were incredible patient, understanding and supportive. They took the time to reassure me, explained things in a way that made me feel more comfortable, and used such kind and encouraging words throughout the process.

What really stood out to me was that neither of them made me feel rushed or embarrassed for asking questions. They were happy to help, made me feel at ease and showed genuine care and understanding.

I honestly believe that both ladies have the kind of customer service skills that every business should value. Their patience, kindness and professionalism made a real difference to my experience. We need more people like them out there!

Thank you so much for your time, patience am support, and specially for not rushing me when I needed a little extra reassurance. You turned what could have been a stressful experience into a really positive one.

I hope this feedback reaches them and that their excellent customer service is recognised, because they truly deserve it.

Went to buy a new pair of walking boots as mine were 2 years old and had passed their best. Would like to thank Jack who was very patient and gave good advice as I tried on several different pairs until I found the perfect fit and a bonus they were 50% off. Great service a credit to your company

Everything we needed under one roof at a good price with knowledge, friendly, helpful staff. Special thank you to Sarah Jack for her patience.

Phoenix was 10/10, she spent a lot of time with me getting my shoes, insoles correct and even showed me tricks of the trade in tying them correctly which I never even considered. Lovely girl and a credit to the company

Great help from Phoenix in shoe dept. Wouldn’t have bought the shoes without her!

Great thanks

Had a fantastic service from Adam. Super proactive.

Excellent attentive service and expert guidance by Phoenix to help my wife select the right walking boots for her feet - including tip in how to best tie the laces securely and for washing walking socks 😀. Phoenix also gave me some guidance and thoughts for when I buy my next pair of walking boots - thank you!

We went in for walking boots last Sunday and came across an extremely helpful girl called Laura who went above and beyond to help my husband get the correct fit and purpose. Thanks Laura

Phoenix helped me find the right boots for dog walking, ensured they were the correct fit and showed me some good tips for lacing.

Phoenix was a real big help today helping me choose my
Walking trainers! Super super help - thanks again

Amazing service from Phoenix for my lads first walking boots! We all learned about a friction knot today very helpful.

I've had a number of issues a number of times with GoOutdoors.

A couple of years ago I bought 2 jackets. I returned 1 and they said they were having issues and couldn't give me a receipt. After much arguing they wouldn't give me one. Long story short I was never refunded.

A few weeks ago I bought a tent at a good price. It was still in stock for a few days It then sold out. Before being shipped they canceled my order and refunded me, meaning I couldn't then reorder it.

I have placed orders inbetween fine.

I then ordered 2 jackets into store for collection. They took 2 weeks to arrive. This was 2 days ago. I was planning on collecting tomorrow. This morning I got and email to cancel and refund both items. What the hell is going on here?

Easy fast process, helpful staff.
Great item 👍

Ordered 9 bags of groundbait , on collection one bag had to be returned due to being stuck together with sellotape, the other 8 bags would have also been sent back but couldn’t guarantee for the order to be shipped in time , the other 8 bags were covered in a sticky substance ( more than likely a bait additive) which had removed the printing on the bags , staff after holding the bags had to use sanitising gel to get it off their hands , worse part is there was no fluids ordered ! So this was picked & packed by a lazy irresponsible member of staff who had his name on the packing log . Thankfully I made a call to go-outdoors head office, sent photos & they refunded the full amount & said salvage what I could .
A word to your warehouse staff , learn to do your job as this is unacceptable, to pack knowing the state it was in is just sheer ignorance 😡

What great staff and so helpful, dident realise how much money could be saved on the Go outdoors discount card, it cost me five pounds and I saved more than a hundred pounds on several pairs of shoes .I'll definitely be back.

Perfect service as always. Thank you Emma

i was at this store today Kate the concessions manager had us in shock was very very rude and aggressive waving her hands , shouting in front of other customers , said there’s “no one above me “ also laughed when i asked a simple question about exchanging 2 items , also i told her i spoke to head office witch i have a call log to prove it , her response was we didn’t call anyone apart from the store , when we asked if there was someone above to call she said no ,, i don’t think she owns the store ?? ,, tried saying if we take the items we paid for we are stealing , if it wasn’t for the lovely lady at the click and collect i wouldn’t have got anywhere think she deserves a raise having her as a manager , i’ve put a complaint through head office i don’t think this is fair !