Xaina was absolutely amazing what a lovely person she was informed and listened to my needs and got me a good pair off boots. She was the only member off staff serving in the shoe department but she m... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
My thanks to Xaina who was polite and helpful, friendly and positively encyclopaedic with her knowledge about trainers and Uber fast in getting out sizes to try and advice on fits. She is amazing !
Bedrijf heeft geantwoord
Courtney was really helpful in choosing a jacket. She showed me several options I might like, and since the jackets were security‑locked, she kindly unlocked them and waited while I tried them on. She... Toon meer
Bedrijf heeft geantwoord
Harry was really helpful and went above and beyond explaining why our members card didn't work due to there being no email address linked as we've been long-term customers. He also checked stock lev... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over GO Outdoors - Derby
Geschreven door het bedrijf
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Geschreven door het bedrijf
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contactgegevens
Ascot Drive, DE24 8ST, Derby, Verenigd Koninkrijk
- 01332 985940
4,8
Uitstekend
3K reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Jasmine was very polite and very…
Jasmine was very polite and very helpful at the derby store, trying to find the correct yeti bottle for myself.. great work Jasmine!! you are an asset to go outdoors
22 april 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Derby
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
Antwoord van GO Outdoors - Derby
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Kat served me on the till and was super…
Kat served me on the till and was super helpful. I was there spending a small fortune on my daughter, for her incident hike with Scouts over the weekend. I didn't even know that, even though I was a member, there's extra discount for Scouting. I saved an extra £7.40 - which was an added bonus. I love a mooch around Go Outdoors as well. You just can't beat it.
17 april 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Derby
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Brilliant experience
Brilliant experience. Good professional advise on shoes. Staff at checkout super friendly and efficient (Ethan).
20 april 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Derby
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Brilliant staff (Ollie) make for a great customer service
Ollie on the till was brilliant, we had an exchange to do. He was helpful, polite and ensured we were dealt with promptly, the manager Cat was also great. Excellent customer service, love shopping at Go Outdoors
18 april 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Derby
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
A good experience
A good try at horse riding before sitting on a real horse. My 7 year old thoroughly enjoyed the experience - clear instructions and encouragement; choice of simulation; control of speed. She was given a certificate to mark the occasion. Thanks to Jackie for giving her confidence and lending her a riding hat.
19 april 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Derby
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Needed a wind proof shelter for sports…
Needed a wind proof shelter for sports events, Fred was really helpful in helping us decide and went through everything with us, making the whole experience effortless.
18 april 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Derby
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Kat the real MVP
We was served by Kat, who was amazing, this employee deserves a raise!
She updated all of our membership information and even gave us great information for our upcoming walk, this made our experience in store a very pleasant!
18 april 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Derby
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Helpful service.
Andy served me in fishing section. So helpful. Gave great advice and ensured set up with what i need for beginers fishing experience. No oversell, just what i needed. Thanks Andy!
16 april 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Derby
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Andy helped me to choose the right…
Andy helped me to choose the right fishing gear for my son. He was very knowledgeable and helpful, thank you so much!
9 november 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - Derby
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Family friendly
Everyone staff member I crossed paths with said hello to me.
I was then served by Millie who was super patient as my 1 year old wanted to hand everything over to her, she interacted with him and didn't make us feel rushed or try to rush him.
13 april 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Derby
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Kat at the Derby Wyvern way
Kat at the Derby Wyvern way was wonderful. She was lovely with my two little boys :)
10 april 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Derby
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Still not received my order after a…
Still not received my order after a month. No reply from email and no answer on phone.
13 maart 2026
Antwoord van GO Outdoors - Derby
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Ella at Derby branch was lovely
Ella served us today at the Derby branch.
She was lovely and pleasant to us and our little boy. Great service ❤️
7 april 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Derby
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Served yesterday by Layla b James
Served yesterday by Layla b James. She was so friendly and helpful. Really made buying my walking boots very easy. Helpful advice given and I am so happy with my purchase. Thank you Layla. Our dog also enjoyed meeting her !
4 april 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Derby
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Very friendly staff great place
Very friendly staff. Store in derby is huge so much to choose from . Clean too. All staff friendly came on the tills when queues started.clothes are such a bargain when you have a go out doors card .
4 april 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Derby
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Lovely shop
It's a massive shop we got what we wanted but they didnt seem to be many staff around to help no one was around to help which was disappointing
31 maart 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Derby
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Big store but didn’t have many sizes in…
Big store but didn’t have many sizes in the shoes we were interested in. Busy Saturday and difficult to find staff to assist getting shoes to try on. Shoes on website not available in the shop etc. all in all ok but meh
28 maart 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Derby
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Excellent
Excellent selection of clothes, footwear etc; good prices and great service from Millie
25 maart 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Derby
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Fabulous staff!!
Fabulous staff!!! Both Lee and Jasmine went out of their way to help us with our choices! Thank you.
25 maart 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Derby
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
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