Ellie was extremely helpful as well as being friendly. I didn't need any real help finding what I wanted but Ellie gave useful advice when the payment machines played up. Very happy with the gloves I... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieSouth Street 3, DT1 1BL Dorchester, England, GB
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Lees wat reviewers zeggen
Heidi was superb. She should be promoted and given a pay rise. She knew precisely what I needed and where to find it. Dealing with Heidi was like watching an expert guide you effortlessly through a wo... Toon meer
Bedrijf heeft geantwoord
Faced with an array of water bottles Amy and Tom were extremely helpful in helping me select one. I wish to add that I am 82 years old and they didn’t treat me as a fool. Most unusual and appreciated... Toon meer
Bedrijf heeft geantwoord
Although my preferred choice was not available in my size, Amy was patient and knowledgeable. She was able to find a suitable alternative amongst the sale items, which also saved me a few pounds.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over GO Outdoors - Dorchester (Express)
Geschreven door het bedrijf
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Geschreven door het bedrijf
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contactgegevens
South Street 3, DT1 1BL, Dorchester, England, Verenigd Koninkrijk
4,9
Uitstekend
263 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Cher and Tom were absolutely amazing in…
Cher and Tom were absolutely amazing in helping us exchange a damaged delivery. Not only did they seem genuinely happy to help, they went out of their way to ensure the price we paid online (sale item) was honoured during the exchange although the sale had ended. They made what could have been an annoying experience so easy and stress free when many wouldn't have!
8 augustus 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Dorchester (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
I managed to find a phone number for…
I managed to find a phone number for the store and Heidi answered my call and happily reserved the Bite valve I needed for my hydration pack.
Twice now this store has had what I needed, great shop with helpful staff.
7 augustus 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Dorchester (Express)
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Good customer service
I had really helpful service from Heidi when looking for a new pair of walking boots. I found a pair that fitted comfortably and will fully meet my walking needs.
7 augustus 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Dorchester (Express)
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Tom did an excellent job of helping my…
Tom did an excellent job of helping my mum to choose some walking shoes, recommending a pair that turned out just right. He was patient and friendly, which made the experience easy.
5 augustus 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Dorchester (Express)
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Excellent and thoughtful service
Excellent and thoughtful service. Thanks
3 augustus 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Dorchester (Express)
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
5 star service from Amy
Great, friendly, knowlegeable servive from Amy.
2 augustus 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Dorchester (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Really friendly and informative …
Really friendly and informative and helpful in what l wanted, Ellie was brilliant
15 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Dorchester (Express)
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
I was able to purchase what I wanted today with help from Amy
Wasn't sure where to find what I wanted today, but Amy served me and helped me find what I wanted.
Amy was very helpful, polite and friendly.
31 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Dorchester (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Very helpful and ended up saving us…
Very helpful and ended up saving us some money.
29 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Dorchester (Express)
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Excellent friendly service and helpful…
Excellent friendly service and helpful advice.
30 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Dorchester (Express)
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
So helpful
We came in a bit lost as to what we needed but Cher was so helpful. Had a good laugh and got all we needed
29 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Dorchester (Express)
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Excellent Service
I was unable to secure an item from any of the stores but Even and Amy from the Dorchester branch went above and beyond to to me on the right track. Excellent ambassadors for their firm. Very well done and thank you.
26 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Dorchester (Express)
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Great service
Well, the shop had a good range of walking shoes and in my size. The young lady who served me, Amy, was excellent. She was helpful, polite, she knew all about the products and she wasn't at all pushy - she was great!
27 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Dorchester (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Callum was very knowledgeable and very…
Callum was very knowledgeable and very helpful.
13 juni 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Dorchester (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Thank you to Tom
Thank you to Tom - he helped me purchase the correct hiking shoe option.
He was very knowledgeable, respectful and gave me time and space for me to make the best informed choice.
He provided me with the guidance and information ( including his Dads experiences) when making the best choices.
4 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Dorchester (Express)
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
Fantastic service from Ezra in the Dorchester store.
Ezra was very helpful helping me with the items I could not find in store. Nothing seemed too much trouble. Friendly, polite and very helpful
25 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Dorchester (Express)
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Great help and attentive service from…
Great help and attentive service from Amy and Eben. Found what i needed and were very prompt
10 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Dorchester (Express)
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
We were on a family holiday and…
We were on a family holiday and descided to go shopping in Dorchester.
We visited the GO Outdoors shop.
The staff could not have been more helpful.They were Heidi and Ellie.
Honestly it was a pleasure shopping and being served by them both.
Heidi definitely went out if her way to ensure we purchased a pair of sandals and Ellie was a great assistant .
A great team.
GO Outdoors are lucky to have two great members of staff..
15 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Dorchester (Express)
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Amy and Ellie were really helpful we…
Amy and Ellie were really helpful we bought a sleeping mat and a pillow, great service and a great price
19 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Dorchester (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Always a positive visit
Always a positive visit. Amy was very friendly and helpful last time I popped in
19 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Dorchester (Express)
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
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