The customer service delivered by Jane on the tills was fab. She was very knowledgeable about the product and even advised my membership would end this week, and she was very pleasant and friendly.... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I was assisted by Alice this afternoon and would like to sing her praises! She could not have been more helpful, reaching down different jackets for me to try on and giving advice about different bran... Toon meer
Bedrijf heeft geantwoord
Was looking for 2 camping chairs and appeared to only be the one on display left. Julia was having none of that and checked all the stock on the floor then all the displays and we had accepted that we... Toon meer
Bedrijf heeft geantwoord
Well stocked store. Some confusion over pricing on some items but Jane on the checkout was super helpful. Shame the store manager couldn't even come to assist when there were differences between onl... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over GO Outdoors - Edinburgh
Geschreven door het bedrijf
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Geschreven door het bedrijf
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contactgegevens
Unit D, 65 West Harbour Road, EH5 1PW, Edinburgh, Verenigd Koninkrijk
- 01313 706885
4,8
Uitstekend
3K reviews
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Great wee shop
The customer service delivered by Jane on the tills was fab. She was very knowledgeable about the product and even advised my membership would end this week, and she was very pleasant and friendly.
The overall shop itself was nicely organised, clean and tidy. I used the changing rooms and they were very clean and comfortable.
19 augustus 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Edinburgh
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
I was assisted by Alice this afternoon…
I was assisted by Alice this afternoon and would like to sing her praises! She could not have been more helpful, reaching down different jackets for me to try on and giving advice about different brands and features. She was very friendly but also very professional and this gave me the confidence to make the best choice in the end. She is a credit to your organisation. Thankyou.
17 augustus 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Edinburgh
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Antwoord van GO Outdoors - Edinburgh
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Was looking for 2 camping chairs and…
Was looking for 2 camping chairs and appeared to only be the one on display left. Julia was having none of that and checked all the stock on the floor then all the displays and we had accepted that we would nt get them and carried on with our shopping. Julia never gave up she searched through the back and she came back with 2 chairs just before we left the shop. Well done Julia, some people would just say "no sorry there's none left". But not her, well done Julia. And Thank you very much.
15 augustus 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Edinburgh
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Jane was friendly and helpful
Jane was friendly and helpful. Genuine customer service
14 augustus 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Edinburgh
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
quality gear at reasonable prices
quality gear at reasonable prices, helpful staff, being membership is worth while too and purchase it before you shop
7 augustus 2026
Antwoord van GO Outdoors - Edinburgh
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Thank you
Thank you, Jane for your cheerful manner and help.
13 augustus 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Edinburgh
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Ordered online and picked up next…
Ordered online and picked up next morning. Regular updates on when it would be available. Excellent service.
30 juli 2026
Antwoord van GO Outdoors - Edinburgh
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Seamless transaction
Seamless transaction, ordered and aid on line. Confirmation followed with collection instructions. Went to my local store in Erdington , where my order was ready for me. Staff were very helpful .
29 juli 2026
Antwoord van GO Outdoors - Edinburgh
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Great service from Jane and another of…
Great service from Jane and another of her colleagues. Was given great advice and recommendations on camping chairs
27 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Edinburgh
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Helpful staff and good kit at great…
Helpful staff and good kit at great prices. What more could you possibly ask for?
21 juli 2026
Antwoord van GO Outdoors - Edinburgh
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Antwoord van GO Outdoors - Edinburgh
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Super service
Ordered two camping chairs online. Very easy and prompt response. Easy pick up in store and two very friendly and chatty ladies to help us. Great service. Chairs are top notch. Am thinking of buying more as both daughters mega impressed.
23 juli 2026
Antwoord van GO Outdoors - Edinburgh
Hi,
Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.
Best Wishes
Go Outdoors Customer Care Team
Pete saved the day at Edinburgh Go…
Pete saved the day at Edinburgh Go Outdoors.. replacing tent polls for us. Not a service they usually offer BUT he went above and beyond to get us camping ready for Beladrum festival this weekend. Thanks so much really appreciate it ☺️
28 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Edinburgh
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
I had a great experience at Go Outdoors…
I had a great experience at Go Outdoors in Edinburgh. Jane, who served me at the till, was friendly, welcoming, and very helpful. She made the checkout process quick and pleasant and provided excellent customer service. It’s always nice to be served by someone who genuinely cares about customers. Thank you, Jane!
28 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Edinburgh
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Happy with order and delivery
Order delivered on time and I was kept informed of the progress of the order/delivery.
16 juli 2026
Antwoord van GO Outdoors - Edinburgh
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Lots of choice
Lots of choice. Downfall is that everyone seems to be making customers join their apps to get better, probably proper priced items. Staff were very helpful
12 juli 2026
Antwoord van GO Outdoors - Edinburgh
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
10 out of 10
10 out of 10 for Stuart helping us yesterday at the Edinburgh store with our tent purchase. Great advice and good banter made us feel totally comfortable as newbies at the camping lark. Thank you very much, top man 💪🏻
25 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Edinburgh
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Shout-out to Pete
Massive thank you to Pete at Go Outdoors Edinburgh! He went completely above and beyond to help me fix a broken tent pole when I was in a real pinch. Top-notch customer service, super knowledgeable, and genuinely friendly guy. Saved my trip! Couldn't recommend him enough.
23 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Edinburgh
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement.
Kind regards,
Go Outdoors Customer Care Team
Great customer service from Jane.
22 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Edinburgh
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
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