Great experience in the shop - namely from a member of staff named Lewis (Exeter branch). Could not have been more helpful if he tried. Went above and beyond to help us find suitable footwear for upco... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I had such a lovely experience buying my backpack for travelling today! Harry helped me make sure I got the right backpack for my trip, made sure it fitted me properly and was so knowledgeable and fri... Toon meer
Bedrijf heeft geantwoord
Of 4 items showing as in stock on website, only 1 was actually in stock. ....but there were other more expensive options. Then got overcharged by £6 at checkout. Queried price and a hurried check... Toon meer
Bedrijf heeft geantwoord
We visited GO Outdoors Exeter today and received absolutely fantastic service from Sam. Sam was incredibly helpful, knowledgeable and patient, taking the time to explain everything clearly and an... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over GO Outdoors - Exeter
Geschreven door het bedrijf
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Geschreven door het bedrijf
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contactgegevens
Stone Lane Retail Park CL Marsh Barton Road, EX2 8LH, Exeter, Verenigd Koninkrijk
- 01392 531855
4,8
Uitstekend
4K reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I visited the store today looking for a Ridgemonkey Connect
I visited the store today looking for a RidgeMonkey compact toastie maker. Paul (in the fishing section) served me with excellent advice and friendly customer service allowing me to remove the product from the box to look at and compare to other similar products in stock. How customers should be treated!
6 april 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Exeter
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
I’m very new to fishing and the bloke…
I’m very new to fishing and the bloke behind the called paul till noticed I chose a mistake with the things I had picked and and politely pointed it out and helped me with what to choose
6 april 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Exeter
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Very helpful
Very helpful. Gives tips on what to buy and thorough.
3 april 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Exeter
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Antwoord van GO Outdoors - Exeter
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Paul was very knowledgeable and so…
Paul was very knowledgeable and so helpful to my son when we visited to buy fishing rods and equipment today. Thank you !!
3 april 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Exeter
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Staff 5☆.. stock very poor
Paul in angling sales is just superb,he's very knowledgeable and always wants to help,however the angling stock was very poor I went online and made a list of nearly £250 of Angling products only to be very disappointed as nothing was in stock..
2 years ago it was 100% better with fresh and frozen bait wich made me come in 3-4 times a week and always spent good dollerI just dont get why you did this...
5☆ to Paul
3 april 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Exeter
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Paul was so helpful with his knowledge…
Paul was so helpful with his knowledge about fishing and helped me buy my fist start up set of fishing gear! Can’t rate him enough
3 april 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Exeter
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Go Outdoors Exeter.
Was greeted by team members on my way in and around the store as I browsed. Larry on footwear was great as that was the main reason for my visit. Larry has very good knowledge and talked in depth about the features off the footwear I was looking at.
27 maart 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Exeter
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Ended up buying 2pairs of walking boots!
On Saturday we took our son to Go Outdoors to look at walking boots. We were quickly helped by Larry who was professional and friendly. He gave us really good advice and informed us of some good offers available.
Whilst trying the boots on the area became busy with other customers. Beteeen Larry and Harry all customer received a good service from what we observed. My son was really happy with his walking boots. My husband was also impressed and ended up buying himself a pair too!
Thanks Larry (and Harry) for your help to get what we needed. We are happy customers!
28 maart 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Exeter
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Fantastic in-store service
My son and I came in to buy walking boots. Iain looked after us brilliantly. He knew his stuff, recommended some excellent boots that were appropriate for a growing teen, and did it all with a sense of humour. The other staff around the store were all super helpful, too. Top customer service.
29 maart 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Exeter
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Exeters Go Outdoors
We went into Exeters Go Outdoors to buy the kit list for my daughters D of E.
Lewis came along whilst we were looking at the boots and ended up helping us with the whole kit list, he was very helpful and gave us different price options along the way. He also told us about a 10% discount available because it was for the D of E.
29 maart 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Exeter
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Newton Tent Purchase
We went in to buy a new tent. We asked a member of staff for help. They were very helpful and knowledgeable. It made it easier to purchase what we wanted. And we got a good deal. Thank you.
29 maart 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Exeter
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Quick service
28 maart 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Exeter
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
We were served today by Larry
We were served today by Larry. He was super helpful and full of knowledge
28 maart 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Exeter
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Larry was so so helpful with selecting…
Larry was so so helpful with selecting the right boots, wonderful customer service!
28 maart 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Exeter
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Easy to use their website.
Easy to use their website.
Parcel arrived a bit late but was courier getting lost. Can happen to anyone
20 maart 2026
Antwoord van GO Outdoors - Exeter
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Great customer service by Harry
Great customer service by Harry. Spent ages with me choosing walking boots. Knowledgeable and efficient.
26 maart 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Exeter
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Antwoord van GO Outdoors - Exeter
Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.
Thanks for shopping with us.
Kind Regards
Go Outdoors Customer Care Team
Staff were excellent
Staff were excellent, most accommodating to this customer. I foolishly, (Did my homework after purchase, not before - twit), purchased two gas cylinders subsequently found to be the wrong type. I did not expect to be able to exchange them, expecting a ban on full cylinders, there being no proof of non-use. However, Larry on the phone spoke to manager Harry who agreed the exchange despite it being, 'Irregular'. Returning to the store for the exchange I was assisted by Cody who lifted all four heavy cylinders for me and organised the whole exchange. The young man at the till also most efficient though I didn't get his name.
Excellent service on both visits.
25 maart 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Exeter
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Knowledgeable help and friendly advice…
Knowledgeable help and friendly advice from members of staff, especially Harry. Thank you. We are happy with our purchases.
25 maart 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Exeter
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
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