The shop was full stocked, with a large variety of products. The staff throughout the store were friendly and helpful. We were served by Kia who, despite serving a rather rude person in front of u... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Easy to find what I wanted (waterproof over trousers) with a good stock of all sizes. Visited Gloucester stood mid week which was quiet and relaxed Good customer service from Ryan at checkout who wa... Toon meer
Bedrijf heeft geantwoord
After calling the store to check stock, Evan very kindly offered to put a tent and the extras by for us. Decided to head over before closing this evening to collect asap. Served by Evan and Kia t... Toon meer
Bedrijf heeft geantwoord
Visited the Gloucester store for some sandals for my partner. We waited a while but then a young man came along asked him for a size 11 in the pair my partner had chosen he kindly got them, gave us th... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over GO Outdoors - Gloucester
Geschreven door het bedrijf
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Geschreven door het bedrijf
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contactgegevens
98 - 108 Barton Street, GL1 4DZ, Gloucester, Verenigd Koninkrijk
- 01452 229827
4,8
Uitstekend
2K reviews
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The staff were really helpful
The staff were really helpful. Signed up for the club card, which gained us more savings on our purchases. The only issue was the children running riot. As a retail manager, I would have had a polite word with the parents to try to control the running children
7 maart 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Gloucester
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
George was very very helpful and polite…
George was very very helpful and polite when I visited today! Nice to have someone smiley and happy serving!
Thank you George :)
15 maart 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Gloucester
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Go out doors Gloucester
Spoke to a member of staff about being a member. She was very polite and explained very well. Her name was Kia and it was a pleasure of shopping there. Will definitely go back again
12 maart 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Gloucester
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Excellent service from all staff
Excellent service from all staff. In particular Jack who helped our son with choosing size 13 walking boots. Very knowledgeable and not pushy.
7 maart 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Gloucester
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Mat helped me
Mat helped me finding some new replacement boots. He was polite, competent and patient. What more could you need?
26 februari 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Gloucester
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Brilliant customer service
We took our son to look at the down hill mountain bikes. Alex helped us, and was extremely knowledgeable, helpful and brilliant with our son. His customer service was impeccable and we very much appreciated his time, patience ABs expertise. Thank you Alex! We will definitely use Go Outdoors again!
28 februari 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Gloucester
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Friendly and helpful
Went to get some new walking boots, and needed a bit of advice. Freddie was very knowledgeable and offered good advice without being pushy. Would definitely recommend visiting if you're in need of some new boots.
28 februari 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Gloucester
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Really helpful staff
Really helpful staff - Kia served us and she could not have been more helpful!
Store was very well equipped with everything we needed - thank you!
28 februari 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Gloucester
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Kia provided exceptional assistance in…
Kia provided exceptional assistance in locating the appropriate product I was seeking, and also informed me about their current offers. The customer service was outstanding, and I would wholeheartedly endorse their services.
28 februari 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Gloucester
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
returned an online purchase to store…
I returned an online purchase to store and whilst there was mixed opinions as to whether the store would allow me to do this, Kia ( the lady on the til) was extremely helpful and put herself out to facilitate my return. Many thanks
20 februari 2026
Antwoord van GO Outdoors - Gloucester
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Helpful staff
Keir and Ellie were both exceptionally helpful. Keir's help in selecting good walking boots was very useful. I'd highly recommend this store based on the staff there.
22 november 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - Gloucester
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Antwoord van GO Outdoors - Gloucester
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Great experience
Great experience. Staff were excellent and knowledgable. Kia and Ryan went out of their way to sort me out with the kit I wanted.
24 februari 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Gloucester
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Amazing customer service
We went to this store to our hade and electric bike. When we arrived the bike tech had already finished for the day meaning we wouldn't be able to take the bike home that day. Matt was brilliant at helping us to make a decision on a bike. He was very patient as we struggled to chose which bike to buy. Matt went above and beyond to call the Bristol store and get a bike check done on the same bike we wanted to buy. We drove to the Bristol store, as it was on our way home, and low and behold the bike had been checked over and was ready to collect. Thank you to Matt and the team for their amazing customer service
22 februari 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Gloucester
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
We were searching for good quality…
We were searching for good quality hiking boots and were served by a young man called George. George was extremely knowledgeable about which boots were suitable for hiking, rambling and climbing etc. and as an experienced hiker himself, was able to recommend and suggest boot makes for all budgets. He went above and beyond to give us the best service, was extremely helpful and polite and we were able to leave feeling happy about our shopping experience. We wish him all the best with his career ahead.
16 februari 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Gloucester
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Excellent staff
George gave brilliant assistance whilst purchasing shoes and jackets. Well worth 11 out of 10!
Kia was also brilliant on the till!
Many thanks to both members of staff
19 februari 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Gloucester
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Very helpful staff
Very helpful staff, helped me select and get tents required. Couldn’t ask for more
15 februari 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Gloucester
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Your shop assistants are superb - knowledgeable and friendly
Your shop assistants are superb
4 februari 2026
Antwoord van GO Outdoors - Gloucester
Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.
Kind Regards
Go Outdoors Customer Care Team
George was great! Thankyou!
Great selection and variety of outdoors equipment - picket up some climbing clobber and a rain jacket. George was incredibly helpful and patient with me!
7 februari 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Gloucester
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Today we visited the Gloucester branch…
Today we visited the Gloucester branch and had outstanding customer service from George in the footwear department whilst trying on our kids shoes he offered to measure and find the right size pleasant and polite and even upsold us a pair of shoes.
It gets better Alex on the till had a fantastic customer service attitude focused and built rapport
7 februari 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Gloucester
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
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