Charlene was on top form, ensuring that customers knew about deals, discounts, membership and Blue Light card options. As a support worker in a care home, I really appreciated that. Go Outdoors is alr... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieLaunceston Retail Park, Hurdon Road, PL15 9DJ Launceston, GB
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Lees wat reviewers zeggen
We were served by a wonderful assistant called Freya. She was so friendly, helpful and patient with a lovely smile and sense of humour. Probably the best shop assistant we have ever encountered. The... Toon meer
Bedrijf heeft geantwoord
From the minute I walked into the store the staff were more than helpful in directions and information on discount card. I was looking at buying a pair of walking boots went to that particular sec... Toon meer
Bedrijf heeft geantwoord
Mandy at the Launceston branch provided excellent service when i went to the branch in July. I needed a new pair of walking/hiking boots. Mandy gave excellent advice and was patient while i tried ma... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over GO Outdoors - Launceston
Geschreven door het bedrijf
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Geschreven door het bedrijf
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contactgegevens
Launceston Retail Park, Hurdon Road, PL15 9DJ, Launceston, Verenigd Koninkrijk
4,9
Uitstekend
2K reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Easy to park. Nice staff
Easy to park. Everything we needed was easy to find .we were served by Rebecca. Who was very polite .she had really bad hiccups when we walked in and still served us in a professional manor. I waited till she was detracted serving us and I made her jump the hiccups went .she thanked me laughed and carried on. She is a asset to your company
14 augustus 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Launceston
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Excellent in shop service at Launceston
11 augustus 2026
Antwoord van GO Outdoors - Launceston
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
The best staff ever.
We were served by a wonderful assistant called Freya. She was so friendly, helpful and patient with a lovely smile and sense of humour. Probably the best shop assistant we have ever encountered. The store is well stocked, light and airy and easy to locate what you're looking for.
25 augustus 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Launceston
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Incredibly friendly staff extremely…
Incredibly friendly staff extremely helpful, was served by Phil and Linzi taken immediately to an item which I could not find! Great choice for all things outdoors!
22 augustus 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Launceston
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Visited the Launceston branch and Freya…
Visited the Launceston branch and Freya was very helpful and knowledgeable about the products. Nothing was too much trouble for her and she gave great help and advice, which was much appreciated.
22 augustus 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Launceston
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Mandy at the Launceston branch provided…
Mandy at the Launceston branch provided excellent service when i went to the branch in July. I needed a new pair of walking/hiking boots. Mandy gave excellent advice and was patient while i tried many different styles. I purchased the exact pair of Boots I needed and am very happy with them.
Thank you Mandy and the team @ Launceston
25 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Launceston
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Antwoord van GO Outdoors - Launceston
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Charlene was on top form
Charlene was on top form, ensuring that customers knew about deals, discounts, membership and Blue Light card options. As a support worker in a care home, I really appreciated that. Go Outdoors is already one of my absolute favourite shops and now I'm even more impressed. Thank you, Charlene!
21 augustus 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Launceston
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Helpful Tom in the boots and shoe department
From the minute I walked into the store the staff were more than helpful in directions and information on discount card.
I was looking at buying a pair of walking boots went to that particular section and Tom was incredibly helpful and very knowledgeable about all the stock and the item I was looking at purchasing.
I would like to thank Tom for all his help and how he knew exactly how each boot was rated.
I would hardly recommend this store as all the staff top quality.
17 augustus 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Launceston
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Nothing was too much trouble
I had a lot of help with deciding which fleece jacket to buy. Mandy firstly showed me all the different types of jacket in the shop that I might have been interested in. I took a few to the changing room and whilst I was trying them on she went and got a few different sizes for me to try.
I ended up buying a lovely pink fleece jacket. Thank you Mandy!
19 augustus 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Launceston
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Polly was really helpful and…
Polly was really helpful and knowledgeable when I was choosing some walking shoes. She was also patient when I tried different makes and styles.
18 augustus 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Launceston
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Very friendly and very helpful staff!
Very friendly and very helpful staff!! Very patient whilst I had issues with my payment card. Would very recommend. Linzi and nice male colleague who helped with card issues particularly helpful. Thanks!
17 augustus 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Launceston
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Antwoord van GO Outdoors - Launceston
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Freya and Jack were very helpful in…
Freya and Jack were very helpful in assisting me with my query at the Launceston Go Outdoors. They helped us and answered all our questions with great knowledge and a smile - customer service done right!!
14 augustus 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Launceston
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Quality products with friendly expert staff !
Emilia was very helpful and provided me with great customer service.
She made my visit to the store a very good experience.
12 augustus 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Launceston
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Helpful staff
No problem with returning faulty product
Loads of bargains in store
Really helpful staff
13 augustus 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Launceston
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Staff experience
The staff were friendly and approachable. Knowledgeable. Location is good too.
12 augustus 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Launceston
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
You had exactly the right item that I…
You had exactly the right item that I needed at a brilliant price and quality. Charlene was polite, happy and helpful, sorting out payment. All quick and easy!
12 augustus 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Launceston
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Good prices and friendly staff
No issues with my in-store purchase, used my discount card & got good discount on an already well priced item of clothing - all good and friendly member of staff at till.
11 augustus 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Launceston
Hi,
Thanks for taking the time to leave us a 4 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Served by Jack today who was really…
Served by Jack today who was really helpful and provided a lot of help with the camping stoves. Got a really good deal on a Cadac dual burner.
I actually only went in for a hookup cable!
11 augustus 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Launceston
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
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