You failed to acknowledge a single dumbell was delivered when you sell as a pair. Nobody contacted me from submitting an online form about half delivery. I had to ring to discuss and it was the stor... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Jimmy was a great help full of knowledgeable advice. He knew what he was talking about and provided a great experience shopping at Go Outdoors. He was kind, personable and humorous; I will definitely... Toon meer
Bedrijf heeft geantwoord
I chose to go in store because I needed to find out about my size and what the trainers felt like;afterall what you see online doesn't always represent your needs. Matt, from the York road shop in LS... Toon meer
Bedrijf heeft geantwoord
1st Festive Camping Trip. Lewis was really helpful and provided us with useful information on which tent would work for my daughter and friends first festival camping trip. We aren't a camping famil... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over GO Outdoors - Leeds
Geschreven door het bedrijf
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Geschreven door het bedrijf
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contactgegevens
York Road, LS9 9AA, Leeds, Verenigd Koninkrijk
- 01135 325903
4,9
Uitstekend
2K reviews
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Antwoord van GO Outdoors - Leeds
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
I visited the Leeds store York road for…kids walking boots
I visited the Leeds store York road for my 8 year old son some walking boots. We were browsing when Mike came to us and asked if we would like some help. Mike was brilliant lots of information and very clued up everything to do with all the boots. Thanks very much Mike plus all the staff at the shop great service.
4 maart 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Leeds
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Mike was absolutely brilliant!
Mike was absolutely brilliant! So knowledgeable and friendly! Wasn’t pushing or upselling just genuinely trying to find the best shoe for me! Cheers Mike!!
2 maart 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Leeds
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Thanks Mike
Mike really knows his onions when it comes to pre creased leather and merino wool socks. This is our second visit and we knew we were in safe hands, we specifically come to this store because Mike works there!
2 maart 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Leeds
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Recommended
We have just bought a pair of hiking boots for our daughter. We really appreciate Mike's professional recommendations. He was able to explain everything we needed to know to make the right choice. He is so nice and friendly, which made our purchasing experience very enjoyable. Highly recommended.
1 maart 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Leeds
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Staff were helpful and friendly
Staff were helpful and friendly and they had everything we needed for camping, at a good price. Mike was very knowledgeable about which kind of hiking boots we might need, and made choosing a pair really easy.
1 maart 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Leeds
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Hiking shoes
I visited the store looking for a pair of hiking boots. Lewis offered to help me and he was very good at recommending alternatives to the ones I had initially chosen wasn't available. I am very satisfied with the assistance I received and the product I purchased.
27 februari 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Leeds
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Ammy was very charming and helpfully…
Ammy was very charming and helpfully when I visited go outdoors Leeds, I went for sleeping bag for my son for his school trip, she sorted out my membership and got discounts which was massive savings at that time, keep it up Ammy!!
24 februari 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Leeds
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Went for some walking shoes/trainers
Went for some walking shoes/trainers, the assistant explained about the different features they all had which helped my decision, got for a great price. Could spend hours in there, just looking around. If you’re an outdoorsy person this is the place to go. Amy on the till helped with my discount card and was really pleasant to talk to.
10 februari 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Leeds
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Excellent service Kacey and Mark were…
Excellent service Kacey and Mark were brilliant very efficient and very helpful
19 februari 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Leeds
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Ordered item
Ordered item. Cancelled. Ordered again from another store. Cancelled. Spent 25minutes on the phone to customer service. No help. Spoke to Leeds store, the girl that answered the phone was really uninformed and didn’t even know the store did click and collect, tried telling me i was wrong.
11 februari 2026
Antwoord van GO Outdoors - Leeds
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Easy to find what we wanted
Easy to find what we wanted, also Amy at the till was very kind/ polite and friendly.
17 februari 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Leeds
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Very helpful and informative store and…
Very helpful and informative store and great thanks to Lewis for helping us!
14 februari 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Leeds
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Gil was outstanding
Gil was outstanding in Leeds, so helpful with me son helping him choose the best fishing rod and kit. Excellent customer service
14 februari 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Leeds
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
I have now bought salomon walking shoes…
I have now bought salomon walking shoes 3 times with the discounts this last pair was a real bargain
6 februari 2026
Antwoord van GO Outdoors - Leeds
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
why is that you place items on the on…
why is that you place items on the on the web that can not be sent by post. Ive ordered several items of fishing gear that says items can not be sent by post or ordered for click and coolect. whats the point
6 februari 2026
Antwoord van GO Outdoors - Leeds
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Went to leisure lakes for trousers they…
Went to leisure lakes for trousers they didn’t have onsite despite online saying they had stock. So grabbed a few bits for washing clothes, boots and reproofing them.
Dealt with Amy on the till. Very polite and bubbly. Not a combination you get with retail staff these days. So it was a welcome refreshing change.
Thank you Amy. 🤙🏻
13 februari 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Leeds
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Antwoord van GO Outdoors - Leeds
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Lauren is the best!
Lauren was really helpful on clothing, offered really expert advice on waterproofs for my future adventures in to hiking! Real Gem in Lauren at the leeds store.
6 februari 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Leeds
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Exceptional customer service
I was met by Lewis on arrival to the store. Although previously engaged he was more than happy to break off from his duties to take the time to answer my questions in a knowledgeable and friendly reassuring way and in no way patronised me which may have been so easy to do given my relative inexperience of outdoor clothing.
Lewis ensured I got the exact boots I was looking for withing 5 mins! Very efficient and my son was very pleased with his new boots. Please recognise this excellent service as the world needs more Lewis's 😀
4 februari 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Leeds
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
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