GO Outdoors - Loughborough Reviews 

Bradley was a great help. I was interested in buying a new pole, he was patient and amazing at advising me in regards to what I needed. Thanks so much.

I was free to try on walking trousers, fleeces, base layers and cycling jackets.I intentionally went to GO Outdoors because everything was in that single outlet. I also wanted a bike lock, bike pump and a fleece. I spent a long time in the shop. I hadn’t been there for some time. It’s arranged far better than I remember. Is tidy and clean. I recall it being something of a jumble sale. I picked up a bargain on the sale rail. Lots of choice across price ranges on other items. I spent over £300 and fully intended to get good quality for good value. A chap called Josh was on the till and he was on good form and remembered me from long ago. He was efficient and spoke knowledgeably about what I’d bought. He renewed my membership. He was proactive and actually seemed happy in the interaction, ie really effective customer service. I really don’t like shopping, hence my ‘big shop’ but this was a good shopping experience.TQ.

I received great service today in loughborough by Josh. Very friendly and very helpful. 😁

Very helpful staff. Good choice of clothing.
What a cheerful person on the checkout, Meena, service with a smile

Called in at Bike Service desk for a saddle swap on my wife’s bike. Tom was first rate - helpful, professional and completed the swap in a trice. Also advised on saddle options.

Great prices
Excellent large store locally to get hands on with products

My first visit to this store. I was met by smiling staff. I was looking for new walking boots & some gloves.
Vicky was so helpful; nothing was too much trouble for her & I was happy with my new boots.
Locklant (I hope I have his name spelt correctly) helped me select the right gloves for me.
“Good old-fashioned service” is hard to find, well done to all the staff & thank you.
Very good prices too…!!

Bike service- all great fast and quality service. Thanks Tom! Love Go outdoors shop.

Monica was super helpful and took a lot of time with me to find the right products including walking boots & sticks & rucksack

Josh was also excellent very pleasant & chatty a nice guy.

Great service when exchanging clothing for a different size. Meena was friendly and efficient!

Zero stars for online service: Go had limited online stock when I my order. I found it incredibly difficult to enter my Go membership details and by the time I decided to go ahead by purchasing a new card (a much easier process) some items were not available. A few days later and another item from my order was cancelled by Go. Finally just one item from the order was delivered but I still haven’t received the new card!
5 stars awarded to the staff in my local store who sold me the items that were out of stock online

Came in here for some walking boots, and was served by Harry who gave some excellent advice and guidance on different manufacturers and styles and materials. Walked out with a pair of walking boots that felt very comfortable and ticked all the boxes of my requirements. Would fully recommend popping in here if you need advice.

We were looking at bikes today unsure of which would suit my needs best. Tom who was an absolute fountain of knowledge served us, and was so approachable, professional and easy to chat to...a credit to you! Can't wait to collect my new wheels later this week. Thank you 👌

Thanks for changing the pedals, really helpful and professional.

Josh and Casey were excellent, Josh at the till and Casey helping us with the Berghaus jackets.

Tom is very helpful and friendly, and he responds quickly to the client’s needs.

I was looking for a specific item not listed online. Josh at the Loughborough branch was so helpful locating the item in-store for me to purchase. Not only did he assist on the phone but helped when I arrived at the store.

Dale at the bikes section was very good throughout the process. He did an excellent job in servicing my bike. Really happy with it and happy with his customer service. Highly recommend!

Very easy pickup and very helpful staff in Loughborough
Much better than dealing with online customer service.

Fantastic knowledge, very helpful, I got what I wanted he went out his way to find what I wanted .
Thank to Brad you are a star