Purchasing was no problem but I didn’t get a VAT receipt and 3 times now completed forms online asking for one as I need it by tomorrow and still nothing, I then phone up for a message to say for VA... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieChain Street 3, RG1 2HX Reading, England, GB
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Lees wat reviewers zeggen
Came in for two-man tent and some sleeping bags, Anya made us aware of the offer you had on and was so helpful- gathering the things we needed and running downstairs for other things. She was absolute... Toon meer
Bedrijf heeft geantwoord
Visited the store on the 31/07/2026. I was attended by Sammi. She was incredibly kind, attentive, and so easy to chat to. She listened to exactly what I needed and gave honest sales advice without any... Toon meer
Bedrijf heeft geantwoord
Luciona saw us looking at the rucksacs and offered help. Having ascertained why my son needed the sac and the specific requirements she talked us through several bags attributes, pros and cons. He i... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over GO Outdoors - Reading (Express)
Geschreven door het bedrijf
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Geschreven door het bedrijf
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contactgegevens
Chain Street 3, RG1 2HX, Reading, England, Verenigd Koninkrijk
4,8
Uitstekend
188 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Served by Veronica who advised on high…
Served by Veronica who advised on high end hiking shoes. Very knowledgeable and patient in working with me to get the right fit. Thank you!
8 november 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - Reading (Express)
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Visited Go Outdoor Express Reading
Visited Go Outdoor Express Reading, as i needed a new pair of new hiking boots. I was served by Veronica and she was great. She was extremely knowledgeable and did not force a sale of any particular product or accessory. Information was given and I was allowed to decide at my own pace.
6 november 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - Reading (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
I had a great experience at Go Outdoors…
I had a great experience at Go Outdoors on 31st Oct evening. Ciaran provided such a lovely and friendly service — patient, knowledgeable and genuinely helpful. He took the time to explain options and made the whole process really smooth. It’s rare to meet staff who care this much. Thank you, Ciaran! Will definitely return.
31 oktober 2025
Antwoord van GO Outdoors - Reading (Express)
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Veronica was extremely helpful and…
Veronica was extremely helpful and polite in helping me choose a rucksack suitable for my needs, I won't hesitate in returning in the future.
1 november 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - Reading (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Helpful and knowledgable
Ciaran was helpful and knowledgeable about what might satisfy my my awkward feet’s needs. Good range of walking footwear, which is what I was interested in. Good value for money, especially with my discount card.
24 oktober 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - Reading (Express)
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
First time shop in Go Outrdoors
I have not shopped with Go Outdoors before.
The store in Reading used to be Blacks.
I bought ladies walking shoes- Peter Storm.
The assistant was polite but not very attentive, I didn't feel entirely welcome. I tried on size 7 shoes which were a bit snug and I stupidly didn't try on a size larger. I now have a pair of shoes that are not as comfortable as they should be. Its my own fault - but I didn't want to be a nuisance.
27 oktober 2025
Antwoord van GO Outdoors - Reading (Express)
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Highly recommend
I had a fantastic experience at GO Outdoors. Anya was incredibly helpful and friendly — she honestly couldn’t have done more to help. It’s so refreshing to meet someone who genuinely cares about providing great service. She made the whole experience easy and enjoyable. Highly recommend!⭐️
27 oktober 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - Reading (Express)
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Very helpful fitting walking boots
Ciaran and Weronika helped me out lots by finding alternate sizes and brands until I was completely happy. Their knowledge of the range and technical details were also very helpful in my decision.
24 oktober 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - Reading (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Ciaran was brilliantly helpful from…
Ciaran was brilliantly helpful from start to finish. He’s very knowledgeable about the product and is a real asset to the store. Thank you! Suzanne
18 oktober 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - Reading (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Antwoord van GO Outdoors - Reading (Express)
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Brilliant customer service
Brilliant customer service and knowledgeable staff.
11 oktober 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - Reading (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Go_Shoes
Go_Shoes
Useful experience trying to buy work shoes for my son. Helpful Assistant found suitable pair and explained advantages of Membership system.
Thanks
1 oktober 2025
Antwoord van GO Outdoors - Reading (Express)
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Jack in Reading went over and above to…
Jack in Reading went over and above to help my daughter on her upcoming overseas trip. Made the experience so much easier. Very knowledgeable and great asset!!
20 september 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - Reading (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
The member of staff was very pleasent…
The member of staff was very pleasent and helpful.
2 oktober 2025
Antwoord van GO Outdoors - Reading (Express)
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Really helpful!
Really helpful!
Experienced, listened well, advised on request, Veronica applied herself fully to serving her customers (my wife and I). Thank you! ;-)
2 oktober 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - Reading (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Really really helpful member of staff
Really really helpful member of staff. Great approach to customer service, attentive but not intrusive
28 september 2025
Antwoord van GO Outdoors - Reading (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Staff is very friendly and very knowledgeable
I was there this morning to buy all the gear for my trekking and Sammi was with me helping me to choose the necessary things, she is very knowledgeable and very helpful and definitely deserves a 5 star review. Thank you Sammi once again for your help.
27 september 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - Reading (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Very friendly service from George today…
Very friendly service from George today who was helpful in finding a raincoat.
19 september 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - Reading (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Staff were very helpful but not pushy
Staff were very helpful but not pushy. Sammi served us and she seemed very knowledgeable. She made sure that we had the best deal possible.
18 september 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - Reading (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Above and Beyond!
I bought a 60 Litre Eurohike rucksack amd my advisor (unfortunately I cannot remember her name), was very knowledgeable about the rucksack, went above and beyond to adjust straps on rucksack for me to suit my stature. She made my shopping experience here easy, enjoyable and without stress. The rucksack itself I find is excellent, loads of pockets, extremely spacious inside, and very comfortable and snug to wear on the back. Fantastic service!
15 september 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - Reading (Express)
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
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