Great variety of products so we can always find exactly what we need. Penny was really helpful with suggestions for what I might need for my first multi-day walking expedition, I even returned later o... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieFox Valley Retail Park, S36 2AB Stocksbridge, GB
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Lees wat reviewers zeggen
Went in for children’s coats for back to school and was serviced by Heidi &Eleanor and I was blown away when she explained to me everything about washing them because I had no idea waterproof coats ne... Toon meer
Bedrijf heeft geantwoord
The internet was down when I called for my order. They explained they were unable to take payment, stated that I’d already paid but unfortunately not able to scan. Rang Customer Service and... Toon meer
Bedrijf heeft geantwoord
Ethan n Eleanor @ stocksbridge Very helpful as we couldn’t find my membership so I paid for new one.. then noticed I had a fob on my key ring.. The stores in Norwich that set me up put my address i... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over GO Outdoors - Stocksbridge
Geschreven door het bedrijf
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Geschreven door het bedrijf
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contactgegevens
Fox Valley Retail Park, S36 2AB, Stocksbridge, Verenigd Koninkrijk
4,8
Uitstekend
2K reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Heidi took time to ensure I had the…
Heidi took time to ensure I had the best walking shoes for my purpose and vegetarian (no leather/suede). Heidi and Lucy were top stuff. Very happy customer.
11 april 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Stocksbridge
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Went to Go Outdoors for walking boots…
Went to Go Outdoors for walking boots for my son before his DofE trip and got incredible service from Steve. Really thoughtful and honest advice for my son and cane away with the perfect pair of boots. Truely fantastic service, Steve is a credit to the company!
10 april 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Stocksbridge
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
The Service was excellent and they took…
The Service was excellent and they took the time to make sure my walking shoes were the correct fit.
9 april 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Stocksbridge
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
5 Star Pat
I travelled from Stockport to the Stocksbridge store to collect 2 pairs of walking shoes, I had ordered on line in readiness for a walking holiday. Only to find one pair of shoes were at the Stockport store , the other pairs’ whereabouts, no one knew. The on line order had been processed incorrectly. Pat at the Stockbridge store made phone calls to locate the shoes in Stockport and to try and locate the second pair. He then found the shoes I had ordered were in stock and although rules meant he could not give a refund, I was able to purchase the shoes they had, so my 1 hour 10 mins journey was not wasted. Thus I have given my review 5 stars, solely for Pat who is certainly a credit to go outdoors. For the go outdoors on line processing procedure I would give no stars!!
4 april 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Stocksbridge
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
Phil and Penny were very helpful with…
Phil and Penny were very helpful with advice on the best walking boots, how to wear them in and care for them.
3 april 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Stocksbridge
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Antwoord van GO Outdoors - Stocksbridge
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Great help and product knowledge from…
Great help and product knowledge from Steve
27 maart 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Stocksbridge
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Fox valley store
Jo the shop assistant went above and beyond to help. Fantastic helpful staff and very well stocked shop. 5 stars!!
2 april 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Stocksbridge
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
lovely staff and great prices!
I went to go outdoors today on the hunt for some walking trousers and I must of tried on atleast 8 pairs to make sure I got the right ones, the two ladies on the shop floor was very welcoming and patient with me going back and forth to try on items. One of the ladies was really helpful in helping me decide on the right ones. Jo who served me was absolutely lovely. Will definitely be back ⭐️
1 april 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Stocksbridge
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Antwoord van GO Outdoors - Stocksbridge
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Fox valley store
Fox valley store - very large with great selection and good deals especially for members and the 10% student discount is good. Good service with very friendly staff who sorted membership easy.
Served by Penny.
27 maart 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Stocksbridge
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Very helpful and friendly
Very helpful and friendly - Penny & Andy
25 maart 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Stocksbridge
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Everything was easy to find, pleasant Staff
Everything was easy to do
Store had plenty of items for choice
Eleanor the assistant was polite and very helpful
Will definitely be returning
14 maart 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Stocksbridge
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Antwoord van GO Outdoors - Stocksbridge
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
I was looking for a really waterproof…
I was looking for a really waterproof and durable jacket and Jo, one of the advisors, spent a good deal of effort to help me understand the different options and tech types. Couldn't fault the service and ended up with exactly the coat I needed.
11 maart 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Stocksbridge
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
We ordered 2 x pairs of medium Ron Hill…
We ordered 2 x pairs of medium Ron Hill tricksters for my husband on click and collect over a week ago. We requested that we collect them from Fox Valley shop in Sheffield. We have not received any emails but as I was near the store last Thursday I popped in to be told my package was waiting to be collected. When we opened the package at home there was only 1 x pair of tracksters. We rung the shop and was told that the other pair were on the way to the store and that we shouldn't have been given the package until the other pair arrived. We're now on day 8 and still no email regarding the 2nd pair. The staff are Fox Valley told me they were having trouble with click and collect - well they are not wrong. Really bad customer service!. How can retailers like Next and Amazon deliver next day but here we are on day 8, no emails and staff just having a laugh about the rubbish service. I request that someone looks into the fact that I only have 1 pair of tracksters and get back to me ASAP. I WILL NOT BE RECOMMENDING YOUR COMPANY OR USING YOU AGAIN.
28 februari 2026
Antwoord van GO Outdoors - Stocksbridge
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Penny's Service and Telephone Enquiry…
Penny was helpful patient and friendly when she served me today. Also I phoned in earlier in the week to ask about specific items and found them as advised.
5 maart 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Stocksbridge
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Penny was fantastic
5 maart 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Stocksbridge
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Attention to detail in finding the…
Attention to detail in finding the right walking boot and fit for my needs Heidi’s knowledge was outstanding. Then at the till Freddie (I believe to be new) was methodical and confident as he had josh overseeing him who was very polite.
Services was outstanding five stars
27 februari 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Stocksbridge
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Nice friendly polite staff
Nice friendly polite staff, helpful. served today by Eleanor/ruby
28 februari 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Stocksbridge
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
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