Great variety of products so we can always find exactly what we need. Penny was really helpful with suggestions for what I might need for my first multi-day walking expedition, I even returned later o... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieFox Valley Retail Park, S36 2AB Stocksbridge, GB
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Lees wat reviewers zeggen
Went in for children’s coats for back to school and was serviced by Heidi &Eleanor and I was blown away when she explained to me everything about washing them because I had no idea waterproof coats ne... Toon meer
Bedrijf heeft geantwoord
The internet was down when I called for my order. They explained they were unable to take payment, stated that I’d already paid but unfortunately not able to scan. Rang Customer Service and... Toon meer
Bedrijf heeft geantwoord
Ethan n Eleanor @ stocksbridge Very helpful as we couldn’t find my membership so I paid for new one.. then noticed I had a fob on my key ring.. The stores in Norwich that set me up put my address i... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over GO Outdoors - Stocksbridge
Geschreven door het bedrijf
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Geschreven door het bedrijf
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contactgegevens
Fox Valley Retail Park, S36 2AB, Stocksbridge, Verenigd Koninkrijk
4,8
Uitstekend
2K reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Phil and Penny were both super helpful.
15 december 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - Stocksbridge
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Well informed staff
Well informed staff, especially Phill at the Stocksbridge store. He even showed us how to re-thread our walking boots for extra comfort and movement. Well done Phill.
18 december 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - Stocksbridge
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Eleanor was very friendly and helpful.
Eleanor was very friendly and helpful.
13 december 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - Stocksbridge
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Today I bought a wearable blanket for…
Today I bought a wearable blanket for my wife, Mrs Penny was very kind and helpfull for me. I came from Turkey and despite my english language not very well I could understand her english very easyl because she understood my language situation and spoke slowly for my comfortable. Thanks
4 december 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - Stocksbridge
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Penny is great service other girl as…
Penny is great service other girl as well
4 december 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - Stocksbridge
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Penny was most welcoming and gave us…
Penny was most welcoming and gave us plenty to time to make the right choice on what was a very expensive purchase
4 december 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - Stocksbridge
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Penny was very helpful
We were helped and served by the staff member Penny who was really helpful and fun! She was lovely, however the two women by the till were incredibly rude to her. They were short and snappy and spoke to her like shit. I was mortified by their tone with her and I hope they treat their staff better.
1 december 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - Stocksbridge
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
penny needs promotion
undecided on what to get, kind staff member penny helped me select the best item for what i’m looking for. very kind patient and helpful
30 november 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - Stocksbridge
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Incredible service by Steve!
Steve was amazing at finding my daughter boots for her Duke of Edinburgh award. He really took the time to find the right ones, was very knowledgable and was lovely to talk to.
23 november 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - Stocksbridge
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
I came in looking for some walking…
I came in looking for some walking boots and found staff very helpful and knowledgable. Steve was great at advising me on the best shoes for my needs, thank you!
23 november 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - Stocksbridge
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Great service!
Really impressed with the service received. I took back a jacket as it was too small, but realised they had the larger size, but the price had increased. Even though I had officially ‘returned’ the jacket, they still honoured the price.
15 november 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - Stocksbridge
Hi,
Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.
Best Wishes
Go Outdoors Customer Care Team
Great service in Fox Valley today
Great service in Fox Valley today. Josh was very personable.
21 november 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - Stocksbridge
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Great store
Great store. Loads to choose from.
Got what I needed no problem.
Thanks to Steve upstairs helping us out which shoes to choose for walking. Very helpful and knowledgeable. Happy to help.
Definitely visit again.
17 november 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - Stocksbridge
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Great experience
Great experience. Lots of choice for climbing shoes. Served by Eleanor. Very helpful.
Thanks
16 november 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - Stocksbridge
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Great service from Eleanor Lucy and Anna
16 november 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - Stocksbridge
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Staff were extremely helpful and were…
Staff were extremely helpful and were lovely and polite and friendly. Penny on the till was a stand out amongst staff. Penny was polite, friendly and most certainly helpful. Fantastic experience as usual. Thank you for a great experience and thank you Penny for all your help with our questions and knowledge. From the couple with the armed service dog.
6 november 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - Stocksbridge
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Antwoord van GO Outdoors - Stocksbridge
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Good assistance with a coat fitting
Called to seek a new Berghaus coat, assisted by Anna who was most helpful in choosing one with features I preferred at a reasonable price. Also renewed my discount card to apply an immediate saving. I added a couple of T shirts too. Thankyou.
2 oktober 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - Stocksbridge
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Friendly and knowledgeable staff
Used this store several times recently and never had an issue at all. Ordered some walking boots for my wife via click and collect option and called to collect them. Heidi was working the footwear section and could not have been more helpful. Had plenty of boots over the years but Heidi made sure that they were the proper fit even getting another size to try on and doing a proper fitting. Excellent, friendly service then Eleanor was serving on the till and, despite being busy with customers was polite and friendly with every single one. Top service.
1 november 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - Stocksbridge
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
HELPFUL STAFF
Went to buy some new walking shoes. The lady who served me, Heidi, was very helpful. She gave me good advice regarding grip quality and fit. She even recommended a less expensive shoe than the one I settled for so wasn't biased in her advice by company profitability. Good service.
30 oktober 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - Stocksbridge
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
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