Really impressive customer service from Christina in the Tunbridge Wells GO Outdoors store. I showed her three different shoe types from their broad selection and she immediately went and got me each... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieMonson Road 39, TN1 Royal Tunbridge Wells, England, GB
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Lees wat reviewers zeggen
Go Outdoors Tunbridge Wells is staffed by very knowledgeable and friendly people. My experience was guided by Josh who assisted me in looking for the boot most suited to my upcoming trip. Could not ha... Toon meer
Bedrijf heeft geantwoord
Wonderful experience in the go outdoors shop as I had little knowledge of camping. Christina, the sales assistant was fantastic guiding me through all the things that I would need. Well done, Christ... Toon meer
Bedrijf heeft geantwoord
I have difficulty getting walking shoes to fit & Rupert spent so long suggesting styles & different sizes Can’t thank him enough he was really fantastic- thank you!
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over GO Outdoors - Tunbridge Wells (Express)
Geschreven door het bedrijf
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Geschreven door het bedrijf
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contactgegevens
Monson Road 39, TN1, Royal Tunbridge Wells, England, Verenigd Koninkrijk
4,7
Uitstekend
81 reviews
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Really impressive service at Go Outdoors
Really impressive customer service from Christina in the Tunbridge Wells GO Outdoors store. I showed her three different shoe types from their broad selection and she immediately went and got me each of them in my size simply by memory. Well informed comments for and against each choice. Really good experience.
29 augustus 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Tunbridge Wells (Express)
Hello,
Thank you for clicking on 5 stars, your feedback genuinely matters to us.
I hope your next shopping trip is just as good.
All the best,
Go Outdoors Customer Care Team
Go Outdoors Tunbridge Wells
Go Outdoors Tunbridge Wells is staffed by very knowledgeable and friendly people. My experience was guided by Josh who assisted me in looking for the boot most suited to my upcoming trip. Could not have asked for better advice and made an otherwise daunting task very easy.
27 augustus 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Tunbridge Wells (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
I have difficulty getting walking shoes…
I have difficulty getting walking shoes to fit & Rupert spent so long suggesting styles & different sizes
Can’t thank him enough he was really fantastic- thank you!
26 augustus 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Tunbridge Wells (Express)
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
A little smile goes a long way.
Previous visits to the store were very positive but on this occasion we found this member of staff disinterested,and little condescending. We will use this branch again but will avoid this member of staff.
26 augustus 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Tunbridge Wells (Express)
Thank you for your feedback.
We are sorry to hear that your recent visit did not meet the high standards you have experienced with us previously.
Providing friendly, helpful, and professional service is extremely important to us, so it is disappointing to learn that you left feeling dissatisfied following your interaction in store. We appreciate you bringing this to our attention and will ensure your comments are shared with the store management team for review.
We are pleased to hear that your previous visits have been positive, and we thank you for giving us the opportunity to improve. We hope to provide you with a much better experience on your next visit.
Kind Regards
GO Outdoors Customer Care.
Antwoord van GO Outdoors - Tunbridge Wells (Express)
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Wonderful experience in the go outdoors…
Wonderful experience in the go outdoors shop as I had little knowledge of camping. Christina, the sales assistant was fantastic guiding me through all the things that I would need.
Well done, Christina.
The service in the shop was wonderful and the staff very friendly. I would recommend if you’re going outdoors go to outdoors.
23 augustus 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Tunbridge Wells (Express)
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Helpful the best shop for the camping…
Helpful the best shop for the camping and sport shoes store
27 juli 2026
Antwoord van GO Outdoors - Tunbridge Wells (Express)
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Great value
Great value. Exceptionally helpful staff (Georgia).
9 augustus 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Tunbridge Wells (Express)
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
The shorts were a great fit
29 juli 2026
Antwoord van GO Outdoors - Tunbridge Wells (Express)
Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.
Thanks for shopping with us.
Kind Regards
Go Outdoors Customer Care Team
Good service from Rupert
Good service from Rupert. Helpful and friendly.
21 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Tunbridge Wells (Express)
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Exemplary customer servive
Have just received the utmost care and attention in what was a master class in Customer Service. Extremely helpful knowledsgable staff and excellent club system for discounts. Highly reccomneded.
17 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Tunbridge Wells (Express)
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
The shop is well laid out
The shop is well laid out. Connor served me and was prompt and helpful.
10 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Tunbridge Wells (Express)
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Rupert was very polite and helpful
Rupert was very polite and helpful. When I enquired about a certain brand he actively sought out the brand and advised it was available online only. He also got the trolley from the window to give us a demonstration on how easy it was to put up and down
7 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Tunbridge Wells (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Helpful lot at Tunbridge Wells
I haven't camped for a while so off I went to Go Outdoors for advice on what to buy for a novice camper. I went to the shop twice and was pleasantly surprised at how helpful the staff were in suggesting the essentials. I was in and out in no time.
Served by Rupert
5 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Tunbridge Wells (Express)
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
5 stars all round!
Dealt with a lovely lady called Emma along with a lady called Christina. Emma was fantastic with assisting with what was needed on our first camping trip as a family of 5. Would highly recommend came away incredibly satisfied with the whole process!
27 juni 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Tunbridge Wells (Express)
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Great store & staff
Great shop, a very good variety of stock. Chloe was very knowledgeable on both occasions that we’ve been, and was so helpful and friendly in helping me find a rucksack. Will definitely be back again
24 juni 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Tunbridge Wells (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Excellent customer service
Despite doing a stock take, the staff were really helpful and allowed me to try on a range of hiking shorts and trousers with no hassle. Moreover, they went the extra mile to check stock for colours and leg length. Great team and impressive service and knowledge.
23 juni 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Tunbridge Wells (Express)
Hello,
Thank you for clicking on 5 stars, your feedback genuinely matters to us.
I hope your next shopping trip is just as good.
All the best,
Go Outdoors Customer Care Team
This was my first dealing with Go…
This was my first dealing with Go Outdoors. I got a great price and everything arrived really quickly and collection from store was seamless. I was delighted and now I am a member I'll keep an eye out for new deals.
7 juni 2026
Antwoord van GO Outdoors - Tunbridge Wells (Express)
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Go Outdoors Customer Care Team
Friendly Service
While busy with a customer, Rupert could see that I was looking at sandals and had taken a pair to try on at the seating provided. He excused himself from his customer and brought over the foot rest to help me. In the end his customer and I were discussing the sandals we were trying on while Rupert dealt with our needs. An enjoyable experience with the expert help from Rupert. We were on holiday but I would recommend GoOutdoors Tunbridge Wells (Express).
21 mei 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Tunbridge Wells (Express)
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Very Knowledgeable re Duke of Edinburgh equiipment
Went in to get everything my grandson needed for his upcoming Duke of Edinburgh trip. The staff were so helpful and knowledgeable about DoE and the best equipment and clothing to buy at a reasonable price.
Will return for anything else we need.
21 mei 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Tunbridge Wells (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
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