I originally ordered 2XL Peter storm Malham stretch waterproof jacket replace my existing 2XL, jacket arrived noticed cut of jackets fittings not same as other 2XL more tailored. Went to York Vangarde... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieVangarde Way, YO32 9AE Huntington, England, GB
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Lees wat reviewers zeggen
Well I looked online for a changing robe, the website showed items yet said come instore to look at more available which is good as id like to see them not just pictures so we did what a wasted journ... Toon meer
Bedrijf heeft geantwoord
We were at Go Outdoors York Vangarde Wednesday 9th September. My wife was looking for some extra shorts she had previously purchased in the Go Outdoors in Gateshead. We thought we were out of luck but... Toon meer
Bedrijf heeft geantwoord
What a wonderful young lady you have working for your company. Nibal is not only knowledgeable with the products you sell but also the best way you can pay with easy instalments making the whole exp... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
Order Queries If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse. Contact us via Customer Care
Go Outdoors Details
Geschreven door het bedrijf
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contactgegevens
Vangarde Way, YO32 9AE, Huntington, England, Verenigd Koninkrijk
4,7
Uitstekend
1K reviews
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Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Found lots of lovely things to try on
Found lots of lovely things to try on. Went to fitting rooms. Followed instructions. Rang bell and waited… and waited. The bell rang ok but no one responded. I left after 12 minutes. Frustrating and disappointing. Will not return in a hurry!
19 juni 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - York Vangarde
We always aim to provide excellent customer service and is is disappointing to hear that this was not your experience during your recent visit to one of our stores.
So that we can investigate this thoroughly with the store concerned we have reached out via Trust Pilot for your contact details and further information. We look forward to hearing from you.
Kind regards,
GO Outdoors Customer Care
Bought a bike for click and collect
Bought a bike for click and collect. Excellent value and the staff at the York store were very helpful.
10 juni 2026
Antwoord van GO Outdoors - York Vangarde
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Sadly your product arrived half empty …
Sadly your product arrived half empty due to your efforts to save a few pennies
The reason being you do not put a small plastic removable and reuse cap on the
the top of the bottle to stop the contents from leaking out if pressed while in transit
This of course means me your customer, will not be trading with you in the future
thus reducing your profits, thankyou
AMills
5 juni 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - York Vangarde
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
The staff were so helpful
The staff were so helpful - trying to get my kid kitted out for Duke of Edinburgh meant I asked for help from multiple members of staff who had, very helpfully, also done DofE and so were able to give their honest lived experience too which was so helpful. Jacob went above and beyond - thanks!
21 maart 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - York Vangarde
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Really great customer service
Really great customer service Isaac in the camping section was extremely helpful and knowledgeable on everything I would need.
14 juni 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - York Vangarde
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Antwoord van GO Outdoors - York Vangarde
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Botched Despite recognising a fundamental error…
Despite recognising a fundamental error in my order delivery’s address and contacting Go Outdoors immediately- the company was unable to stop the order . Result was EVRi delivered the order along with a photo but NOT to me!
I contacted Go Outdoors again immediately I received the email stating the delivery had been made and they refunded without question. Such a shame as I would have preferred to get the goods.
6 juni 2026
Antwoord van GO Outdoors - York Vangarde
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Good products. Delivery needs improving.The products were excellent and good…
The products were excellent and good value.
Our problem was with delivery. Every indication was that the items would come in one assignment.(on line despatch note indicated this) There was no tracking detail for the second parcel and no clear indication that it would follow. We spent ages trying to contact Go outdoors by email, filled out a form and clicked on email for further help. Automatic reply saying fill out form. So we were effectively in a ‘loop’ 3 days later when we were about to phone, the other item arrived. A lot of wasted time and effort. This needs to be improved. Other than that, great!
4 juni 2026
Antwoord van GO Outdoors - York Vangarde
Hi,
4 star reviews are important to us and reviews like this help us establish that we're going in the right direction.
Thanks for shopping with us.
Kind Regards
Go Outdoors Customer Care Team
Only 4 stars due to not having my items…
Only 4 stars due to not having my items in but on your website I ordered then got told they will refund me
28 mei 2026
Antwoord van GO Outdoors - York Vangarde
Hi,
Thanks for taking the time to leave us a 4 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
What is this company doing well!
What is this company doing well!
It's very sympathetic company, very good returns policy.
4 juni 2026
Antwoord van GO Outdoors - York Vangarde
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Customer Service at its zenith
The staff member Carys was extremely helpful and patient. She went out of her way to help us first with my girls using the horse riding simulator and then helping us choose the best body protectors. She is an asset to Naylors. 10/10!
7 juni 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - York Vangarde
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Excellent service from Mark in York Vangarde
Shopping for walking boots and Sandals at GO Vangarde Centre York . Sales assistant extraordinaire Mark was excellent ...it was almost as if he had a degree in footwear and feet. He measured my feet ..the differences between them, the arch height an imorjnt image was given and then knew exactly what boots might fit me and what was wrong with the ones that didn't. I came away 100% satisfied. Full marks to him. Thank you Mark
9 juni 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - York Vangarde
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Andy got me the garmin I wanted
Andy got me the garmin I wanted. Very fast and efficient. Needs to be manager really!
8 juni 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - York Vangarde
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Carys was extremely informative and…
Carys was extremely informative and great with my child. She was very professional and able to explain how the simulator worked. We will definitely be back.
7 juni 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - York Vangarde
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Isaac and Matthew were very helpful…
Isaac and Matthew were very helpful when buying my pair of walking trousers for summer. I will be back!
23 mei 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - York Vangarde
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Fantastic service from Lily this…
Fantastic service from Lily this afternoon Vangarde. Went over and above to help a friend and me find the right climbing shoes for us. Patient, knowledgeable and overall brilliant customer service. A big shout out to Lewis too at the checkout. Thank you both.
6 juni 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - York Vangarde
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement.
Kind regards,
Go Outdoors Customer Care Team
Antwoord van GO Outdoors - York Vangarde
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Lots of choice and friendly staff
There was so much choice and staff were friendly. Our check out assistant Ash was exceptionally superb offing advice on membership, returns and handling and packed our bags with care.
6 juni 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - York Vangarde
Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.
Kind Regards
Go Outdoors Customer Care Team
Charlotte was so helpful and patient as…
Charlotte was so helpful and patient as i was trying on so many jackets today!
Rare to get such good customer service these days it was much appreciated.
5 juni 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - York Vangarde
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Great service from your branch at…Vanguard York!
Great service from your branch at Vanguard in York! A member of staff Andy was excellent, he listened to what I was looking for, a replacement for an existing jacket, and found the exact product I was looking for! Thanks Andy a credit to the store
3 juni 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - York Vangarde
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
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