Gorenje Reviews 

A couple of years ago we bought a Gorenje cooker with induction hob and single oven. We didn't want a double oven as we're in our 70's and getting down to see in a bottom oven isn't easy. Well, getting down is OK but getting up again is another matter! We love the hob, it's fast and safe and doesn't beep when we put something down on it. The oven is good too, with a temperature probe if we need one and it's easy to see in and to access everything inside. Plenty of cooking options there and user-friendly controls all round.
Registered the warranty online within a month of buying the cooker and had need to request a repair almost exactly 2 years later. No problem, the Gorenje service desk answered fairly quickly and after finding the record of the warranty they arranged a repair visit that happened within 5 days. Two calls beforehand from the repairers, one to establish the likely fault (the fan heater element) and the other to set a time. The van arrived on time, brought the correct part and had finished within 20 minutes. What more could one ask? Things will often go wrong, and the test is how quickly the manufacturer fixes it. 5* to Gorenje, a great appliance and great customer service.

I have a Gorenje Washer & Dryer and I hate them. The wash cycles are ridiculously long, for example, towels take 2 hours & 55 minutes, which is outrageous. No matter what setting I use for the dryer, the clothes come out damp. Drying cycle is also exceptionally long. The settings on both are very confusing, and the manual is not well written at all, not to mention the print is so small it's extremely difficult to read; all this so they could save paper and print a smaller manual. For the Washer, you have to get down on hour hands and knees and open a little door on the bottom and drain the water out regularly! This is insane, I've NEVER had to do this with a washing machine.
I also have a Gorenje dishwasher, and I'm not impressed with it either. The cycle is extremely long and it's less than a year old and now I have to call a repair man because it ran all night and didn't even wash the dishes. It says F11 error code, the filter was empty,
so now it says I have to pull out the dishwasher & unplug it --- really? Anyhow, the builder of our condo supplied these and they are garbage. Probably the cheapest ones he could buy.

I must make this review. I have used my washer WA63121 for 13 years since 2007. Never have a problem or need a service. I could still find shock absorbers online in 2020. Fantastic experience.

disappointed +++ poor quality product and service. Firstly shelving and crispers cracked and marked in less than one year. Now not working at all six months out of warranty. Cost me $120 for service call. Parts ordered 8/1/20 with no advice since. Have been without a fridge since Boxing Day !

Very unhappy with refrigerator the salad trays are cheap plastic and have broken after less than a year. All plastic parts thin and cheap. Would not recommend

the oven i bought 2 years ago was brilliant however, broke down in the first year , been fixed under the warranty,then broke down second time in the second year , and needed replacement, after long wait and miscommunication via the phone and feeling of neglect because no one came back to me with straight answer, i email the customers service where things started to look better, with the unbelievable support and communication from karrina throughout the ordeal she placed a replacement oven,arranged the delivery and the installation dates according to my shifts work schedule. all i can say is that this was an outstanding customers service from Karrina which changed my view regarding gorenje attitude and that is why i am writing this new review. thank you Karrina, you are the star of gorenje.

Very good price, easy to use. Washes well. Wait til cycle has ended don't rush to take things out. Have seen some reviews that say Dinner plates don't fit, if they read the instructions, they would know that upper tray is adjustable. Once adjusted can get large dinner plates loaded without a problem.
Very pleased with it.

I contacted the Customer Service department by email with an issue on the filter on my washing machine. After an exchange of emails to identify the problem the issue was resolved within 24 hours. The customer service I received from Karrina was outstanding and surpassed any customer service experience I have had in recent years.

Can’t get in touch with customer service! Keep getting passed on to third party company’s, who say its nothing to do with them! This issue has been going on since beginning of Dec. I won’t be purchasing any more goods from this company!!!!

Great washer. I bought the washer/dryer set, because the dryer was heat pump dryer, firstly I like the design of the washer which is designed the Ferrari designer..so far so good nothing to comment it's very quiet and efficient

Its seems to be better product then my previous white goods. I bought washer of 8kg which is super silent with the highest rpm of 1400 clothes comes out almost dry..i like the short programme which use only 20 min for full cycle..the quietest machine I have prepared...the service team is fully trained with there product...Happy to promote this product

Last year we bought Gorenje fridge from the Simplicity collection and I am very satisfied with the product. It really has all the qualities that were described in the specification and I can recommend this brand to everyone. The fridge is very smart, it is silent, the design is great, we have not had one single problem with the product, it works smoothly and what I appreciate the most is the ability of the fridge to keep the food fresh for a long time and also keeps the bacteria away.

do they care?
It is my first gorenje appliance - larder fridge - it seems fine for my purposes.
What really gets up my nose; incorrect instructions when it comes to registration of the guarantee. To me it says "don't
care about the customer" - we've sold the appliance...
Our job done.
www. Address is either incorrect or not working.
Telephone contact hours incorrect.
Just keeping fingers crossed that it's not an omen.

Understood my question and gave a full, courteous and helpful answer.

Fast response and great help. Thanks a lot!

Oven is simply superb...cakes and cookies comes out well at 270 degree..it's very simple use..aqua cleaning keeps oven speaking clean and odur less

I wouldn't even give a star for this company. I've ordered Gorenje dishwasher from appliancesdirect.com (never use this company again). After 2 month it's broke. It taking them over a week to try to fix it. Tried Gorenje customer service, Appliancesdirect customer service. All are the same. Have to wait until guarantee company fix it. Asked if I can have replacement. No chance. Just wait. Would recommend this brand to anyone. Worst customer service I've ever used

Terrible company that does not honour their warranties at all. Washing machine broke down within the 5 year warranty period, but they would not honour the warranty instead they offered me an £11 refund?! I would say anyone considering Gorenje (Hisense) products should stay far away as possible.

In response to the standard Gorenje gibberish below. I did indeed have a fully registered 5 year warranty certificate issued by Gorenje. They just chose to ignore it and not honour it....Please stay away from this company at all costs!

Let me be very clear:

1. I had a 5 year warranty.
2. I had a visit from an engineer from Gorenje.
3. Gorenje would not authorise the repair given the costs involved.
4. Gorenje refused to offer a replacement washing machine.
5. Gorenje chose the cheap option of offering a token £11!

That says it all.... avoid at all costs with 70% of reviews in the poor category nothing more needs to be said of the culture and standards (or lack thereof) for this firm.

Dishonest, terrible, against the law, rude, inconsiderate, poor quality products...

I honestly cannot describe the awful experience I've had with this company. I purchased a fridge for a premium price, with a 5 year warranty (Gorenje branded manufacturer's warranty - provided with the fridge).

4 years in, the fridge breaks completely. So I call the number on the Gorenje branded warranty document, they admit that the warranty is valid and send 2 engineers out free of charge over a period of 3 weeks and tell me it is completely broken and a replacement is needed... fine, it's under warranty? Not fine... apparently the leaflet is incorrect and they do not provide a 5 year warranty for their fridges, it is now only 2 years and I'm offered 30 pounds inconvenience compensation for a broken 700 quid fridge. False advertising? Breach of contract? Poor customer service? You name it.. this company does it, and more.

3 more weeks pass, I do not let it lie, I speak to manager after manager who are RUDE to me, and do not care that we have had no fridge for 6 weeks now.

One of these 'managers' advised me that because they mistakenly sent out 2 engineers that I should have been charged £200 plus VAT and should be happy that I received this "BENEFIT".

I will be going to trading standards in the new year when I'm a little less busy with work.

PLEASE do not purchase anything from this company, certain retailers have stopped dealing with them.. the customer service reps from the retailer I used told me they'd never dealt with anything like it and neither have I.

Their blatant disregard for the law, not honouring a perfectly legal warranty contract is quite frankly staggering and they will pay for it in the end. DO. NOT. USE.

Gorenje fridge. I am only giving a one star to rate this product because there isn't a zero star option. Absolute rubbish - the plastic interior bottle and sauce shelves are so brittle that they chip and snap. The door wont stay shut properly. It leaks constantly over the floor. The ice box is rubbish, ices up constantly and the handle to the ice box just broke off. Have had this piece of junk for only four years. It looks pretty but wish I had looked into the company before buying it. Do not purchase this product. Save more cash up and buy a Smeg.