For me green jiin is all about one person Aubrey she is so friendly polite decent efficient and always a pleasure to deal with Green jinn allows me to get access to products that I normall... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I have repeatedly emailed support without receiving any response. I shouldn't have to keep posting on Trustpilot to get any help. Yet again, the claim is stuck in processing from a week ago. I s... Toon meer
Bedrijf heeft geantwoord
I bought a bottle of wine under a "try for free" offer. It was priced at £24.99. My receipt was initially rejected, and I was told it needed to be marked "void". I had never been asked to do th... Toon meer
Bedrijf heeft geantwoord
Have used GreenJinn for years with no issues. But communication has gone downhill. Submitted an Amazon receipt for nice wines on 23rd June, sent receipts via email as requested. Claim rejected... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
GreenJinn is a free cashback app that helps you save money on your everyday groceries. We offer personalised cashback offers on a wide range of products from your favourite supermarkets — all you need to do is shop, snap your receipt, and get money back directly to your account. GreenJinn gives you real savings on real products, with no hidden tricks.
Contactgegevens
London, Verenigd Koninkrijk
- www.greenjinn.com
2,7
Slecht
246 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Customer service non existent
Customer service non existent. Their software will no accept my receipt- I have tried 3 times! Email customer service, no response. Really disappointing from this company.
16 augustus 2026
Review zonder uitnodiging
Antwoord van GreenJinn
Hi Charlotte,
Thank you for your feedback, and we’re sorry to hear about the trouble you had.
We’ve checked our system, but unfortunately, we couldn’t find any email from you regarding this issue. We have also checked your account and can see that all of your receipts have already been processed successfully.
We’re sorry for the frustration this caused. We understand how disappointing it must have been, especially after trying to submit your receipt a few times. Thank you for bringing this to our attention.
Regards,
The GreenJinn Team
Been using Green Jinn for months but…
Been using Green Jinn for months but recently when I upload my receipts they automatically go to pending after being approved. I have items "pending" for a pay out for over two weeks. I have emailed but had no reply. Purchased again today and my previous items have disappeared from the claimed list.
13 augustus 2026
Review zonder uitnodiging
Antwoord van GreenJinn
Hi Ali,
Thank you for getting in touch.
We’d like to let you know that we already responded to your email and addressed your concern on August 30th, but we didn’t receive a response from you afterwards.
In the meantime, we’ve checked your account and can confirm that all of your claims have been accepted and claimed on August 27th, 28th, and 31st. Please allow 3–5 business days for the cashback payment to be posted to your account. This may take a little longer if there are weekends or public holidays.
Rest assured, your claims are safe in our system and have been successfully processed.
Regarding the claims that you mentioned have disappeared from your claimed list, this wasn’t mentioned in your previous email. Could you please get back to us with some more details about which claims are missing? We’ll be happy to look into this further for you.
Ive had one receipt rejected
Ive had one receipt rejected, even though Tesco.com only provide Invoices, i messaged GreenJinn 3 times, however no reply.
Today tried to claim 2 coupons from the delivery i received today, however the items have disappeared even though there were days remaining to claim!
Why does no one from Greenjinn reply?
27 augustus 2026
Review zonder uitnodiging
Antwoord van GreenJinn
Hi Aman,
We’re sorry to hear about your experience and understand how frustrating this must have been.
We have responded to your two emails regarding your concerns. For the Tesco receipt that hasn’t been processed, could you please check your email as we’ve asked for some additional details to help us validate your claim? The photo you submitted unfortunately doesn’t show the date, which we need in order to process the receipt. We hope you understand.
As for the missing coupons, please don’t worry. If you missed claiming them, we can always send the coupons back to your account, as long as you still have the receipt.
Please check our previous email and get back to us when you can, so we can assist you further and get this sorted.
Thank you kindly to both Aubrey and…
Thank you kindly to both Aubrey and Monique at Green jinn, who have kindly helped fix a login issue. Plus thank you for all the offers & deals at Green jinn of course….!
25 augustus 2026
Review zonder uitnodiging
Antwoord van GreenJinn
Hi Shailesh,
Thank you so much for your lovely feedback! We’re really glad Aubrey and Monique were able to help resolve your login issue.
We really appreciate your kind words and are happy you’re enjoying the offers and deals on GreenJinn!
Best,
The GreenJinn Team
Unable to upload receipts
Since upgrading to a new phone I have been unable to upload reciepts it just says sending for a few days. I have tried logging out, cleared cache & data and reinstalled the app and refreshing the app multiple times. I reached out to support over a month ago and had no reply. I tried both emails hello@greenjinn And also support@greenjinn. Please help
7 augustus 2026
Review zonder uitnodiging
Antwoord van GreenJinn
Hi Stephen,
Thank you for taking the time to share your feedback. We’re sorry to hear that you experienced difficulties uploading your receipts and that you were concerned about not receiving a response.
We’ve checked our records and can confirm that we responded to your email within our promised timeframe of 3 working days, and your claim was processed accordingly.
Regarding the receipt upload issue, it appears to have been resolved, as we can see that you successfully submitted another claim just two days ago, and it was processed without any problems.
If you’re still experiencing any issues with uploading receipts, please feel free to email us again so we can look into this further and make sure everything is working as it should.
We appreciate your feedback and hope we can continue to assist you.
Great service and team
Great service. Great app. Customer service amazing
3 augustus 2026
Review zonder uitnodiging
Antwoord van GreenJinn
Thank you for your lovely review! We're so glad you're enjoying the app and our service. We really appreciate your support!
The customer service has gone downhill! Is it worth using this app??
The customer service has gone downhill. No reply to the emails about my rejected cashback even though I uploaded the correct receipt and also emailed it to them but no reply. You are lucky if your cashback gets accepted and then you get your money otherwise, trying to contact the customer service is useless as they don't respond.
27 juli 2026
Review zonder uitnodiging
Antwoord van GreenJinn
Hi Amit,
Thank you for sharing your feedback. We’re sorry to hear about your experience.
We reviewed your claim from 27 July and can confirm that it was reopened. However, the system was unable to process it because two different receipts were uploaded for the same claim.
We understand that you also contacted our support team by email. Our records show that your first email was received on 28 July, followed by additional replies on the same ticket on 29 and 31 July. Your claim has since been reviewed and processed.
For future queries, we kindly ask that you avoid sending multiple follow-ups within the same ticket, as each new reply updates the ticket date and may delay our response time.
Thank you for your understanding.
Cashback accepted but GreenJinn won’t respond
I have been using GreenJinn for cashback offers, but my experience with customer support has been extremely disappointing.
I currently have £10.60 marked as “Accepted” and approved, yet I am unable to claim the money. I have submitted multiple support tickets and even emailed the founders directly, but I have received no response whatsoever.
The cashback itself isn’t the issue—the complete lack of customer service is. When a company holds customers’ money and ignores repeated attempts to contact them, it seriously damages trust.
If GreenJinn can resolve this issue and improve their communication, I would be happy to update this review. Until then, I cannot recommend the service based on my experience.
15 juli 2026
Review zonder uitnodiging
Antwoord van GreenJinn
Hi,
Thank you for sharing your feedback. We’re sorry to hear about your experience and would like the opportunity to look into this further.
We’d appreciate it if you could send us an email with “Trustpilot Review” as the subject line so our team can locate your case and investigate the issue with your cashback.
Once we have your details, we’ll be happy to review your account and assist you further.
Thank you, and we look forward to hearing from you.
what a total waste of time! don't bother
what a total waste of time! I was so excited by the app. i travelled to the biggest supermarkets in the county where they claimed their products were but (not even once) did i find the product. the amount of time I have wasted speaking to supermarket staff, travelling to different stores. don't bother
27 juli 2026
Review zonder uitnodiging
Antwoord van GreenJinn
Hi Michael,
Thank you for taking the time to share your feedback. We're really sorry to hear about your experience, and we completely understand how frustrating it must have been to visit multiple stores without finding the products you were looking for.
While our brand partners provide us with store availability information, some products may not be stocked in every location or may have sold out. Before making a trip, you can tap on the coupon in the app to view the store map, which shows the locations where the product is expected to be available.
We'd love the opportunity to look into this further and see how we can help. Please email us at support@greenjinn.com and include "Trustpilot Review" in the subject line.
We appreciate your feedback and hope we'll have the chance to improve your experience.
Useless, not worth the effort anymore
They routinely remove offers randomly after you've already bought them.
They then take weeks to respond to queries, then ignore your responses.
22 juli 2026
Review zonder uitnodiging
Antwoord van GreenJinn
Hi,
We're sorry if some offers disappeared earlier than expected.
Some offers are available for a limited time or have a maximum number of redemptions. Once that limit is reached, the offer may no longer appear in the app.
If you purchased the item while the offer was still valid, we're happy to help. Simply email your valid receipt to support@greenjinn.com, and we'll review it. If eligible, we can add the coupon back to your account so you can submit your claim.
We appreciate your understanding, and we're always happy to help if you have any questions.
Have used GreenJinn for years with no…
Have used GreenJinn for years with no issues.
But communication has gone downhill. Submitted an Amazon receipt for nice wines on 23rd June, sent receipts via email as requested. Claim rejected and sent support emails on 27th June who replied 2nd July to say reply to email with receipts and we will apply. And shock no further response or communication despite chaser emails.
It’s not acceptable to wait over 4 weeks to cashback and to fail to respond for 18 days. It will definitely put me off using going forward.
Update; the day after the review the issue got resolved.
23 juni 2026
Review zonder uitnodiging
Antwoord van GreenJinn
Hi Daniella,
Thank you for taking the time to share your feedback, and we're sorry to hear about your experience.
We believe your receipts have now been processed. However, if this isn't the case, please send us an email with the subject line "Trustpilot Review", and we'll look into your case as a priority to ensure it is reviewed and resolved as quickly as possible.
We appreciate your patience and the support you've shown by using GreenJinn over the years, and we're sorry for the delay and lack of communication you experienced. We look forward to resolving this for you.
Problems with recognition of eligeble receipt
Problems with recognition of eligeble receipt
I am trying to get my receipt for boundless chips (smoked bacon + chipotle & lime being accepted, yet it keeps reopening the receipt and asking me for resubmission. It has been copycat situation like from my previews review. You keep asking me for resubmitting and I am running in circles. This time on receipt was from 9th of July. I am sure I bought a right products and submitted the correct receipt. Yet things didn't work again. Maybe you have some issues with recognition of those products? My account: krzysztof.krynicki @ yahoo.co.uk.
9 juli 2026
Review zonder uitnodiging
Antwoord van GreenJinn
Hi Krzysztof,
Thank you for taking the time to share your feedback, and we're sorry for the frustration you've experienced.
After reviewing your claim, we found that it wasn't accepted because the receipt was missing some of the information required under our Terms of Service. To process a claim, the receipt must clearly show details such as the receipt ID, store code, and the purchased items that match the coupon. In this case, the store code was not visible, which prevented our system from processing the receipt automatically.
We've now manually reviewed and processed your claim for you.
If you need any further assistance or have any questions, please don't hesitate to contact our support team by email. We'll be happy to help.
Very slow cashback process!!
I wish I could rate 5 stars, but the time frame for receiving cash back seems to be so long each time.
I am on day 6 of working days now, 10 days overall, and still no sign.
Other platforms are super quick!
There's not even an indication of the processing day so you can work it out.
I am being put off putting in cashback requests due to this.
If this issue was sorted, green jinn are above the rest.
4 juli 2026
Review zonder uitnodiging
Antwoord van GreenJinn
Hi, thank you for taking the time to share your feedback. We're sorry to hear about the delay and understand how frustrating it can be when you're waiting for your cashback.
We're currently processing payments for claims submitted last week, so there may be a slight delay. Rest assured that once your payment has been processed, it should appear in your account within 3–5 working days.
We truly appreciate your patience and your honest feedback. We're always looking for ways to improve our payment process and provide a better experience. Thank you for continuing to support GreenJinn.
Great although some disappearing products
I've used GreenJinn for many years and overall the range of products and customer service are excellent. However a repeat issue is creeping in - disappearing offers after purchase. I understand the business model and that the number of items may be limited by the product producer. It's occurred a few times recently - I check the app when I'm in the supermarket, buy the product or products then when I go to submit my receipt (sometimes just a few minutes later as happened today) the items disappear before my eyes. It's made me nervous about buying items, I may not have done so without the cashback incentive to try a product. Please resolve this and restore my confidence in GreenJinn.
7 juli 2026
Review zonder uitnodiging
Antwoord van GreenJinn
Hi, Rachel
Thank you for your thoughtful feedback and for being a long-time GreenJinn user. We completely understand your concern, especially when you've purchased an item expecting cashback and the offer disappears before you have a chance to submit your receipt.
Offers may occasionally disappear earlier than expected due to factors such as budget limits, a limited number of available redemptions, or other promotional constraints.
That said, if you saw the offer in the app, it had not expired, and you purchased the qualifying item within the offer's validity period, there's no need to worry. Simply contact our support team with your valid receipt, and we'll be happy to review your purchase. If it is within the validity period, we'll be happy to send the coupon to your account so you can submit your claim.
We appreciate your feedback, as it helps us improve the experience for all our users. Thank you for your continued support, and we hope this reassures you when trying new offers in the future.
Great app! Don’t miss out!
Great app & if anything goes won’t (barely ever does), they’re quick to respond and rectify. Love it!
30 juni 2026
Review zonder uitnodiging
Antwoord van GreenJinn
Hi Hayden,
Thank you so much for your kind words! We're delighted to hear you're enjoying the app. It's great to know that whenever you've needed help, our team has been able to resolve things quickly for you. We really appreciate your support and hope you continue to enjoy using GreenJinn.
Cheers!
Great customer service from Allyssa who…
Great customer service from Allyssa who resolved my query quickly.
11 juni 2026
Review zonder uitnodiging
Antwoord van GreenJinn
Thank you for your kind words! We're really glad to hear that Allyssa was able to resolve your query quickly. We’ll be sure to pass your feedback on to her.
Slow or non-existent responses
Despite sending an email four times in May with the title ‘TRUSTPILOT’ in the subject line, GreenJinn has still not responded to me or paid my £5.50 claim for Living Things, which I sent in April. Disappointing.
23 april 2026
Review zonder uitnodiging
Antwoord van GreenJinn
Hi,
Thank you for your review, and I’m sorry for the frustration caused.
We have now managed to locate your email through the items and amount mentioned in your message. However, the subject line of the emails we received was unfortunately not TRUSTPILOT, which made it difficult for us to identify and locate your enquiry initially. We apologize for the delay.
After checking your account and emails, I understand that you missed the offer and were therefore unable to submit a claim for Living Things.
Please reply to our email with a photo of your receipt, or follow the advice provided by our support team, so we can send back the coupons to your account and allow you to submit the claim for Living Things successfully.
I hope this helps clear up any confusion, and we appreciate your patience while we work to resolve this for you.
Nervous customer
I have used the app for years and benefited from positive experience, great offers, receipt accepted immediately and fast payout. nervous though the last week or so as things have gone really wrong ie inactivity for ages and pop ups saying the offer was no longer valid even though receipts and offer was live when submitted. What is going on?
Sorted now-almost,
Not sure what was wrong or if it will happen again, but for now all good!
18 mei 2026
Review zonder uitnodiging
Antwoord van GreenJinn
Hi,
Thank you for your continued support and for using the app over the years. We really appreciate it. We’re sorry to hear that you recently experienced some issues with inactivity and offers appearing as no longer valid, and we completely understand how frustrating that must have been.
Sometimes offers may end or reach their limit sooner than expected. However, if you purchased the item within the offer’s validity period, please feel free to email our support team. We’ll be happy to review this for you and, where possible, return the coupon to your account so you can resubmit your claim.
We’re glad to hear things are working better again now, and we truly appreciate your patience and understanding.
Poor service
On 23 April I wrote a review on here with a complaint. I also emailed GreenJinn. On 28 April the company responded telling me to forward the email again with ‘Trustpilot’ in the heading for a faster response. That has achieved nothing.
It’s almost a month since my original post and email and no response from GreenJinn - very disappointing.
22 april 2026
Review zonder uitnodiging
Antwoord van GreenJinn
Hi,
We sincerely apologize for the frustration and disappointment caused by this experience.
We have carefully checked our system, and I can confirm that all tickets received with “Trustpilot” in the subject line have already been attended to, with no remaining unresolved tickets at this time. Unfortunately, this suggests that we did not receive your email successfully.
Could you please send us another email and make sure to include “Trustpilot” only in the subject line (rather than the heading/body of the email)? Once received, we’ll be more than happy to review and assist with your concern as quickly as possible.
Thank you for your patience, and we look forward to resolving this for you.
Great app to save money on!
GreenJinn is a great app to save money. There are varied cashbacks from different retailers for all sorts of everyday item. Someone somewhere should be able to save money on everyday item. I have been GreenJinn member for a few years and enjoy going through the list of items to save on. Most of the time the app is intelligent enough to pay the money against the item . But sometimes the app doesn't go smooth that's when Customer service comes into play. Recently I had such an issue and I emailed GreenJinn. Aubrey from CS responded with an apology for the delay and sorted the issue. Now if all was left to AI I don't think the issue would have been ever resolved so we do need humans Well done GreenJinn for resolving my issue that AI couldn't.
30 maart 2026
Review zonder uitnodiging
Antwoord van GreenJinn
Thank you for your kind review and for being a loyal GreenJinn member! We’re so pleased to hear you enjoy the app and the savings it offers. We’re also glad Aubrey was able to help resolve your issue. Your support and feedback mean a lot to us!
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.