Placed order 3/4. No goods received as of today 20/4. Email bounces back and telephone number doesn’t accept calls. Going to start a chargeback with my credit card company.
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No response from customer service support. My friend gave me one of their products a while back and I found it excellent quality so wanted to order some more. Most products appear to be out of stock o... Toon meer
Never signed up for this company but they email me marketing materials. Surely a GDPR breach? Edit: I'm guessing this permission is not express (and therefore a GDPR breach). Must have happened whe... Toon meer
Bedrijf heeft geantwoord
Bought a gift set after Christmas on offer. Really nice selection, lovely packaging and the cbd oil in particular in sicilian lemon feels like it is very good. Really very nice at the offer pric... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Embrace your natural wellness with Green Stem's award-winning CBD products. Proudly made in the UK using the finest ingredients.
Contactgegevens
Unit 2A, Genesis House, Merrow Lane, GU4 7BN, Guildford, Verenigd Koninkrijk
- 01483 979 447
- support@greenstemcbd.com
- www.greenstemcbd.com
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76 reviews
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Placed order 3/4
Placed order 3/4. No goods received as of today 20/4. Email bounces back and telephone number doesn’t accept calls. Going to start a chargeback with my credit card company.
20 april 2026
Review zonder uitnodiging
No response from customer service…
No response from customer service support. My friend gave me one of their products a while back and I found it excellent quality so wanted to order some more. Most products appear to be out of stock on the website. I asked for clarification around this and have heard nothing. If the business has folded it would be great to have some transparency around that. Makes me think it’s a one or two people band who are currently away or something or lost momentum with the business but can’t be bothered to tell their customers. Obviously it’s going to make me shop elsewhere.
6 februari 2026
Review zonder uitnodiging
This company does fantastic products…
This company does fantastic products the only thing in the last 12-18 months is the customer service. Products are often out of stock not available and when you use the chat you will get a non commitment yes we are hoping to restock. No indication if it’s a short or long term problem or if you will be notified when the restock happens. Often I end up going elsewhere. It’s a shame as when first started the customer service was an intrinsic part of their service.
20 april 2025
Review zonder uitnodiging
After much research ...
After much research, this product came up as best value for quality. It helped that this time there was a discount for a double order but, having bought it before, that had no bearing on whether I went ahead with the purchase. Buy with confidence.
13 februari 2025
Review zonder uitnodiging
This company has the best product,and…
This company has the best product,and packaging.There customer service is amazing, one of the best!
Highly recommended
I have been using this company for over a year getting monthly cbd oil, I have recommended to friends and they use their products and love them.
8 december 2023
Review zonder uitnodiging
Lara the Customer Services Advisor is an asset!
Lara the Customer Services Advisor is a true asset to the company and if it wasn't for her I wouldn't be the loyal fan I am today.
29 mei 2023
Review zonder uitnodiging
Antwoord van Green Stem CBD
Hello!
Thank you for the kind words!
We truly appreciate your support and feel honoured to have you as a loyal customer. :)
If there's anything we can do to assist you in the future, please don't hesitate to reach out. We're always here to help!
Warm regards,
Lara | Customer Services Advisor
Fantastic value and choice
Fantastic, bought cbd oil, gummies and a bath bomb for my daughter. Two days later, I put an order in for myself. Very impressed with price, range of products, and the quality. I will be a regular customer from now on.
21 maart 2023
Review zonder uitnodiging
Antwoord van Green Stem CBD
Hello Deborah,
Thank you so much for your kind words and for taking time out of your day to leave us some lovely feedback!
Your support and loyalty are greatly appreciated and we are pleased to hear that you and your daughter have been enjoying our products.
If there is anything we can do to help in future, please feel free to get in touch!
Kind regards,
Lara | Customer Services Advisor
Brilliant product
Brilliant product, brilliant company and all round just brilliant! Love that it's made in the UK and the fact that they offer so many discounts to existing customers. There is nothing better than feeling appreciated for being a loyal customer. I would highly recommend!!
8 februari 2023
Review zonder uitnodiging
Antwoord van Green Stem CBD
Hey Zoe,
We thank you sincerely for your kind words and for taking the time to share your experience!
Your support is greatly appreciated and it is our privilege to have you as a loyal customer.
If there is anything we can do to help in future, please feel free to get in touch!
Kind regards,
Lara | Customer Services Advisor
Spam Marketing
Never signed up for this company but they email me marketing materials. Surely a GDPR breach?
Edit: I'm guessing this permission is not express (and therefore a GDPR breach). Must have happened when signing up to train wifi or something as I would never have asked to be marketed to by a CBD company
23 december 2022
Review zonder uitnodiging
Antwoord van Green Stem CBD
Hi Darren
Our email marketing list consists only of people who have given us permission to email them.
If you do not wish to receive emails from us you can just unsubscribe from one of the emails you have received, and we will not email you again.
Wish you a happy Christmas.
Toni / Marketing
Highly recommend
Highly recommend CBD oil to those who suffer from sinus infection. Nothing has ever helped but this thing is magical
🌟🌟🌟🌟🌟
29 oktober 2022
Review zonder uitnodiging
Antwoord van Green Stem CBD
Hey Renata,
I hope you are well.
It is great to know you've been enjoying our products!
I’d like to say thank you for leaving your feedback and I hope you continue to enjoy shopping with us.
Kind regards,
Demi | Customer Services.
Outstanding customer service and great…
Outstanding customer service and great cbd products. Have been using Green Stem for a few years now and have to say I have never been disappointed. Lovely packaging and their oils really work!
24 oktober 2022
Review zonder uitnodiging
Antwoord van Green Stem CBD
Hey Aisha,
I hope you are well.
Thank you for taking the time to leave your 5* review!
We love to hear that our customers are enjoying our products and service. We hope you continue to enjoy shopping with us!
If there is anything we can do to help in future, please feel free to get in touch.
Kind regards,
Demi | Customer Services.
The best The staff at Greenstem has been helpful…
The staff at Greenstem has been helpful when i needed sleep aid, and always very professional. Would go nowhere else.
Peggy
13 oktober 2022
Review zonder uitnodiging
Antwoord van Green Stem CBD
Hey Peggy,
I hope you are well.
My apologies for our slow reply!
Thank you for taking the time to leave us your review.
Your feedback is lovely to hear and we are glad to of been able to help you.
If there is anything we can do to help in future, please do feel free to get in touch with us.
Kind regards,
Demi | Customer Services
I'm a holistic masseuse using…
I'm a holistic masseuse using aromatherapy and I also offer CBD massage, so was very excited to try the Green Stem CBD Massage oil with Lavender, Jasmine & Sandalwood. I looked at the ingredients when it arrived and to my horror learnt it does not contain any real essential oils! Just fragrance and linalool/limonene. It smells awful, like a cheap perfume and there's no way I would use this. It's a shame as the carrier oil content looks great and I would assume the CBD component is functional.
Thanks for your reply, I know that Linalool and Limonene are naturally occuring consituents of essential oils - but it is not the whole oil and can be produced via chemical synthesis, which it often is when used cosmetically.
There is a compromise on benefits, as Sandalwood and Jasmine offer far more than the nourishing aspect of vitamin E - Jasmine for example positively infulences the central nervous system and takes effect on many physiological factors such as alertness, blood pressure, breath rate, heart rate and body temperature (I did include a link here to a white paper but the review doesn't allow it) Jojoba, as lovely as it is does not do this.
One final point is that you have put real Jasmine oil in your hand cream - hence why I thought there would be real Jasmine in your massage oil. The fragrance you have opted for instead is ghastly. I would recommend using real oils like you safely do in your other products. Good luck!
5 september 2022
Review zonder uitnodiging
Antwoord van Green Stem CBD
Dear Roxanne
Thank you for taking the time to leave us a review, and hopefully we can clarify some of your concerns.
Many of the great benefits of essential oils such as sandalwood, jasmine and lavender come from the natural antioxidants found in these substances, for example vitamin E. You will find that Jojoba and Sweet Almond oil we use in the massage oil are also great sources of these substances, so you do not have to compromise on the benefits you receive from our product.
Furthermore, the use of essential oils (especially Jasmine, Lavender and Sandalwood) is restricted in cosmetic products due to their potential to cause allergic reactions. By using fragrance alternatives to these, we provide a much safer and pleasant experience for all with much less risk of skin irritation. Please refer to the IFRA website for more information on this (https://ifrafragrance.org/safe-use/introduction).
You will also find that linalool and limonene are naturally present (https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6767019/) in essential oils such as lavender, and in fact not only provide that signature fragrance but also have some mild antibacterial properties as well.
Kind regards
Toni / Marketing
It’s early days as only been using it…
It’s early days as only been using it for 4 days , but the service & communication is second to non
17 augustus 2022
Antwoord van Green Stem CBD
Hey Lynne,
I hope you are well.
Thank you for your order and for taking the time to leave your 5* review!
We hope you enjoy our products! If there is anything we can do to help in future, please feel free to get in touch.
Warm regards,
Demi | Customer Services
Great product
10 augustus 2022
Antwoord van Green Stem CBD
Hey Ava,
I hope you are well.
Thank you for taking the time to leave your review! We hope you continue to enjoy shopping with Green Stem.
If there is anything we can do to help in future, please do feel free to get in touch.
Warm regards,
Demi | Customer Services.
Excellent shopping experience!
Brilliant! First time order after being let down by a well known high street store, when my order failed to arrive! I love the Green Stem products the packaging is lovely and the variety of products with different strengths is great. I ordered wild strawberry flavour oil and the hand cream. Website checkout smooth and was updated about my delivery which was very quick! I will definitely be ordering again.
9 augustus 2022
Antwoord van Green Stem CBD
Hey Emma,
I hope you are well.
Thank you for taking the time to leave your 5* review, it is much appreciated.
It’s lovely to hear your positive feedback, and we are happy to hear you’re enjoying our products.
Thank you for choosing to shop with us, and if there is anything we can help with in future, please do feel free to get in touch.
Warm regards,
Demi | Customer Services
Good stuff
Both the Seville orange and black cherry flavours are nice. Would recommend these oils, very claming. Delivery is quick. Have ordered a few times now.
7 augustus 2022
Review zonder uitnodiging
Antwoord van Green Stem CBD
Hey Mart,
I hope you are well.
Thank you for taking the time to leave us your review and for choosing to shop with Green Stem!
We are happy to hear you’re enjoying our products and flavours.
If there is anything we can do to help in future, please do feel free to get in touch.
Kind regards,
Demi | Customer Services
Quick delivery.
Quick delivery.. For some strange reason it's cheaper to buy via Amazon than directly from their website..
Still, amazing product and service.
1 augustus 2022
Antwoord van Green Stem CBD
Hey Diego,
I hope you are well.
Thank you for taking the time to leave your 5* review!
We have been working on a few projects here at Green Stem and we will shortly be launching our new website, with a brand new subscription model. The subscription model will allow our customers to purchase their favourite CBD Oils for the best price!
It’s lovely to hear you’re enjoying our products and service, and in the very near future we hope to improve your experience when shopping with us!
Warm regards,
Demi | Customer Services
Will only buy from Greenstem.
Will only buy from Greenstem.
Flavours are amazing, well packaged, speedy delivery and excellent customer service.
31 juli 2022
Antwoord van Green Stem CBD
Hey Jean,
I hope you are well.
Thank you for taking the time to leave us your 5* review, it is greatly appreciated by all of us at Green Stem CBD.
It is lovely to hear you are happy with our service and that you have been enjoying our products.
We hope you continue to enjoy shopping with us!
If there is anything we can do to help in future, please do feel free to get in touch.
Warm regards,
Demi | Customer Services
Antwoord van Green Stem CBD
Hey Mark,
I hope you are well.
Thank you for leaving your 5* review!
It's great to hear you're enjoying our products and we hope you continue to enjoy shopping with us.
If there is anything we can do to help in future, please feel free to get in touch.
Best Wishes,
Demi | Customer Services
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