Gregory Reviews 

What an absolute horror of a business. Told us goods delivered when in fact they hadn't and then couldn't tell us where the goods actually were. When trying to resolve it and find out where our goods actually were - all emails ignored and telephone always on ansaphone. I recommend everyone stays well away from this business

My previous review was incomplete. I called Jordsn and he came out and sorted my problem. I found buying from Gregory's very positive experience. I would not hesitate to recommend their services.

When starting at Gregory’s I was told the first two weeks would be training on their system and nuances within the job. I sat there for 2 weeks with Julia who taught me nothing as she was more interested in other people’s conversations than her own job. Following this “training” I started my shift pattern, 4 days on 4 off. It wasn’t long after starting shift I was then getting blamed by my “trainer” for something that she messed up the day before and tried to use me as the scapegoat goat. Following this I took 2 days off because I was too angry to go in and worried what I might say or do. In that 2 days I had 2 messages, the first off the supervisor asking when I was coming back in, the second off the ops manager begging me to come back in, that says a lot straight away, not one message asking if I was ok. For the first 6 weeks in the job there were only 2 people in the office that actually spoke to me. You’d be forgiven in thinking that maybe it was me who didn’t make the effort, but alas, I asked questions, I tried to be involved but I quickly learnt that I wasn’t part of the clique so they blatantly ignored anything I asked or said. About a week later an email came down from the general manager, just to the Hereford office, about the office culture. Says a lot when the general manager is emailing about how bad one of his offices is. To this I decided to reply with my current experience of Gregory’s Hereford. I immediately got a call from him who sounded genuinely concerned about what was put. The following shift pattern I was called in by one of the management, we went through what I put in the email and then she told me she had shown the email to the people listed in it. At first I thought a little unprofessional but then if they don’t know change won’t happen. 3 weeks later changed still hadn’t happened and I know that is a short timescale to change such an awful office but I was offered a new job and I was happy to take it. New company wanted me to start straight away so I accepted and put my notice in with immediate effect. 4 days later I received a message from someone at Gregory’s telling me Julia “trainer” is now a supervisor! Thank god I left. Not only this, they sent me an email that came from the general manager about the changes in Hereford. One line read “we said goodbye to me who clearly couldn’t handle the pace of the operation.” Having served for 22 years in the RAF and completed 3 tours of Afghan, 1 in Iraq ……. Gregory’s was nothing compared to the operations we were running then. This just cemented why I left. Instead of acknowledging the state of the office they are happy to bad mouth former employees as if they are the problem. I’ve heard off 3 people since leaving about how toxic the place is and how they are looking round. 2 current employees are leaving, one of which I know for a fact is because of that office. But don’t worry, it’s clearly due to the former employees as to why it’s that bad! Out of all the managers there, the transport manager is the only one concerned with the welfare of the people. The ops manager, supervisors and general manager clearly don’t and are happy to push them to the limit. If something ever went wrong the Ops manager didn’t ask any questions on why and how can we stop that from happening again, instead he asked who messed up and then depending on who it was, brought it up in the whole office for everyone to hear. I say depending on who it was as the three members of the clique seemed to get a pass on any mistake made. I would stay clear until the current regime has all moved on. Awful place and to work. I could list bullying, lack of support, lack of direction, poor management, lack of respect for anyone, lack of welfare for anyone and a complete disregard of any previous experience because clearly Gregory’s know best and anything anyone has ever done before is invalid to that office.

An incredibly rude and dangerous driver location The Atlantic Hotel Newquay at around 11.30 am 18/5/62 - I would like to report her to the company but it seems this is my only avenue to report her. She blocked our exit from the hotel and when asked to move was exceptionally rude . She fir then move the lorry but for some crazy reason almost reversed into us as we exited the car park to get out of the way . I don’t think I have ever experienced such rudeness, our request was politely made and met with attitude and arrogance.

This review is for Gregory Blackburn Shipping (Melvin Cameron
Collect my shipping since August 2025 and still having receive my item Stay away from the company he is a scammer

Professional hgv company. Artic turns left on roundabout from lane straight only to skip the queue cuz he'll with everyone else as long him, Gregory driver is faster 1 set of lights. Disgusting.

Don't use them if they can't manage their own staff

“Hi, we are gathering people affected by Gregory Blackburn Shipping to build a case. If you’re willing, please get in touch with your details and any proof so we can include you.”
missingblackburnshipping (at) yahoo (dot) com

Dangerous driver - using the pavement as the highway. Aggressive driver and verbally so also!

Dear John (CEO)

I am writing to make a formal safety complaint regarding a Gregory Distribution articulated vehicle MW71 AAK that, at approximately 08:44, today 3 March 2026, along Berkeley street (Fishponds, Bristol) deliberately mounted and drove along the pedestrian footway for some distance, outside my daughter’s residential address.

This was not a necessary manoeuvre dictated by road layout or obstruction.
Instead, rather than waiting for oncoming traffic to pass, the driver determined to simply use part of the pavement as if it were additional carriageway in order to proceed. The vehicle was moving while on the footway - evidenced in the attached.

This occurred in a residential street. A small child had just exited a neighbouring property moments before. The risk created by a moving articulated HGV using pedestrian space as a driving lane is obvious. For the avoidance of doubt - this was a deliberate choice made by your driver.

When my daughter raised concern about the danger (see attached) both men in the cab responded by shouting aggressively at her. She has described it as an all together horrible experience.

Driving is this way is prohibited under Section 72 of the Highways Act 1835. Depending on circumstances, such conduct may also amount to driving without due care and attention under Section 3 of the Road Traffic Act 1988. The matter has been reported to the police.

Please confirm:

1. That the driver and the second occupant have been identified.
2. That the incident has been formally logged.
3. That the matter has been formally reviewed by your Transport Manager in accordance with your operator licence obligations.
4. What corrective steps will be taken to prevent recurrence.

I note that you crow that ‘Our drivers are the face of our business so we want to hear your feedback’. Today one of your drivers drove in a prohibited manner, putting pedestrians at risk and responded in a hostile and aggressive manner when this was pointed out to them. This demonstrates a clear cultural mis-match with what you apparently stand for and must be hugely disappointing to you.

Driver today on thee m77 glasgow. 12.15pm! Absolute society's reject.

Tried to run me off the road on purpose, have sent dashcam footage to police. Hope he loses his job

Driver of WX16YRG failed to give way at a major roundabout and caused me to skid and fall off motorcycle. Driver stated sun was in his eyes and didn't need to stop as only had to give way at roundabouts??? (That is only if the road ahead is clear and you can see!) Think once, think twice think bike??? No chance. Almost a fatal accident but didn't seem concerned. SHOCKING!

Wish all delivery companies were as good as this!
Kept updated with my delivery throughout and the driver couldn’t have been more helpful and accommodating. Excellent customer service

Yet another appalling conversation with Gregory’s customer service. As a business we receive all types of goods from across the country and yet this firm is the only one that refuses to come down our lane. They are part of Palletways distribution network and yet they refuse to enter into dialogue.
What the driver says is taken as red.
Not sure they are even interested in serving the customer at all.
Awful.
Regards

Absolutely appalling driving around Coalville area. Number plate WJ25 BTY Pulling out and cutting me up at an island, aggressive honking and flashing of me and other drivers, dangerous and unnecessary overtake and general aggressive and intimidating driving. How is this the “gold standard” that lorry drivers should be held to?

Ridiculous driver. Similar to other reviews on here. Nearly took 2 drivers out on the m5/m6 yesterday.

Drives likes a little boy racer, an idiot.

Take dangerous drivers off the road! AV23 OHT flatbed Van, Wednesday 21st May 2025 15:45, came off M1 towards Rotherham. Dangerous driver, road rage towards other lorry drivers, changing lanes in hazardous manner, cutting cars off, swearing (yes, I could hear him in my car) erratic driving, speeding. Should not be on the road, let alone be a company driver.
I tried to contact the company by phone, two different numbers and no answer on several occasions.

Contacted you on your website to say one of your lorry drivers had nearly killed me on my bike by not looking up when he pulled out after talking to one of your other drivers, and then shouting abuse at me. Your website says you respond within 3 days but I've not heard anything. Gregorys may not care about other road users, but just from a financial risk perspective you may want to encourage your drivers to be a but more prudent.

We regularly buy paper, boxed or palleted, from Antalis, one of the leading UK merchants, and they use Gregory for a lot of their distribution. These guys are THE BEST, by a long way, of all the delivery services that come to us. They take care with the goods and always check that all is in good order before leaving. They will even go to the trouble of ensuring smaller deliveries are carefully protected if they have to use our out-of-hours safe place.
None of the other eight or nine companies who come here give anything like this level of service. Seriously, top marks!

Disgusting service from this company 2 days I have been waiting for my delivery.
Had 3 messages on the first day giving me time slots.
Then spoke to the company and promised me delivery next for a AM delivery. Called at 14:15 and pallet still in the depot. And not sure if it will be delivered today.
2 days leave wasted.
The only good point was the lady I spoke to on the call was very nice.

30 minutes on hold for the call to be hung up on.

They're supposed to contact me for a delivery and instead of doing so they lie about leaving voicemails.

Absolute disgusting driving on A46 southbound near Warwick at 1620 today. Swerved TWICE into lane next to him which was moving faster. Once infront of a truck, and the 2nd time infront of a coach full of school children. Using a truck as a potential weapon. Needs professional license revoking!