Great Western Railway Reviews 

Travelled from Bath to Yetminster (a request stop) on 10,10 am train on 7th August. It was overcrowded as only 3 coaches, It was stinking hot even with windows open. The aircon had "run out" (by 10 am ??). Nobody checked my ticket as I hoped they would as you need to inform the staff that I needed a request stop in order to avoid a scenario where I travelled to the next staffed station. Train manager did not deign to put in an appearance until 5 mins out from my station . She then rushed through the train and only paused when passengers shouted at her to gain attention. Hope she enjoyed sitting in the guards van playing on her phone. Train was 25 mins late arriving. I have travelled this line many times over the years and it never ceases to disappoint (like the time I was left freezing on a ststion platform cos the train doors were jammed open between stations. Nationalise GWR and sack its uselesss front line staff and managers. By the way, return journey was just as bad as outward trip!!

Fighting to get a refund for 3 people on a cancelled long distance journey. Despite sending evidence over and over with no positive response. Spoke to staff at GWR Paddington only to be told that they won't help and I have to go online. My third attempt has just been submitted, wish me luck although my hopes are not high. GWR you are a national disgrace!

Me and my mum went from bristol parkway to Cardiff Central.
We used passenger assistant both ways .
As my mum has had and does still have a lot if health problems.
And struggles to walk much now and uses a crutch or wheelchair.
On this occasion it was a crutch.
And the train crew and the staff were excellent.
Both ways weather it was with the ramps and assistants they gave us .
I have used passenger assistant with crosscountry and they are useless.
I have done a few journeys with them recently and the less said about them the better .
In fact I have booked a train journey from Bristol parkway to berwick - upon - tweed.
And I spent over 1 hr on my computer , trying to avoid using cross country.
Even changing and using gwr and other train companies , for the price I paid £ 69 return.
But I couldn't find away round it for that price .
So unfortunately I have to use them .
On outdated old trains , uncomfortable seats , no air conditioning or broken air conditioning , Apaling luggage space and many other issues as well .
I have know choice , but to use and travel with worst train company in the country as they were officially just voted .
Many thanks ! .

Craig Thatcher.

Poor service from Paddington to Penzance
Payed for first class.... really was third class
Split section coach for different classes does not work for first class passengers!!!!!
I complained about the service and had a sub zero response that took 4 weeks.
For these long journeys gwr offer a poor service

I have had the displeasure of using this station service some what frequency for the past couple of years now. As I have been using this service the prices have increased greatly and the experience has drastically declined. Everything from the amount of carriages used for certain busy journies and routes, to constant delays and faults. Overall a bad experience from someone who sadly has to use this service.

My wife and I paid £265 for the two of us to go to Devon and back today. It was a hot summers day and we were looking forward to a relaxing journey until we found ourselves travelling in what felt like a refrigerator! The A C was cranked up and we spoke to other travellers who like us were shivering. Being really cold for 3 hours was really not nice and it spoiled our day away. How can a company get something so wrong?

Three things:
Senior Rail Card - it took me more than two hours this morning to set up a senior rail card online. Should have been a five-minute job to download the card to my app.

Secondly, was unable to download my ticket for inspection by the guard. This was between Crediton and Copplestone. Why sell online tickets when there is no internet connection on the train.

Third. The step down from the train to the platform at Copplestone Station is dangerous for a passenger in his mid seventies with only slight difficulties with walking. The raised section of the platform is of no use for the current rolling stock

Overpriced, overcrowded. No room to sit. No leg room IF you get a seat. Always delayed or cancelled

On their delay repay portal I have reset my password twice now and both times it say I'm entering it incorrectly. Coincidence that it's preventing me claim for delayed tickets? Knowing this company, no.

Unreliable, dirty, overcrowded, toilets out of order, cancelled onboard catering, wifi not working….

Booked tickets for today from Swindon to Bristol temple meads at 10.06 on arrival of train the train was only 5 carriages and already completely full with no room to get on the train! The next train for same journey was over an hour away and looked already fully booked meaning I had to cancel plans!

If I could put negative stars or points this railway deserves!

Poor quality for sitting there not enough space for passengers
Everyone are Standing
Trains are very old and rusty
And price unbelievable expensive!

Great job for nothing as in No improvements GWR keep it

On the 815 train from Paddington to Pembroke Dock this morning have reserved seats and find out that there’s no reservation light on so people sitting on our seats. getting annoyed as being asked to move because they say there is no reservation notices.
Then told that we’re in the wrong post of the train because some idiot put the wrong signs on the Coaches so asked to move to the correct portion of the train that is going to Pembroke Dock. Move seats to the right part of the train and then find the Motorsport says I’m on the wrong part of the train because this is not going to Pembroke docks.
What a farce GWR.
NO APOLGY, no announcement that indicators are wrong. Actually F* ck all info.
PATHETIC

Are you supporting the car industry?
You are pretty useless...

I've caught a lot of trains lately...

Every train has a problem, cancelled trains, thencancelled 2nd train, overcrowding and stress.

Now I sit on a train with announcements"we have no driver, the driver hasn't arrived"

Your internet service is pointless... How, we have technology's to make internet fast everywhere.

How do you run a service so badly...

Look, I know you know, that there always fresh visitors in the UK to sell to... But in modern times, with internet, Ai, machine learning and more... No excuses.

Sort your house out!!!

But in the mean time I am buying a car again, and won't be catching trains...

Trains are way overpriced and extremely inconvenient. And that's your fault.

I was sold a ticket for a First Class GWR service which was not provided. The “Train Manager” announced that the number of carriages was reduced for some reason. Possibly to save money.
I am an elderly disabled woman who spent the journey without any seat never mind the First Class one I had paid for. I had to stand in the vestibule while people climbed over luggage to get to and from the toilets.
I was advised to apply for a refund and did so at the first opportunity. I received an acknowledgment but was not told to retain my ticket.
Weeks and weeks later I got an email opening my case and asking for my ticket. I couldn’t provide it but did have proof of purchase.
A “Megan” thing … probably a bot kept informing me that it couldn’t open an investigation without a ticket.
I didn’t want an investigation… just a refund in accordance with consumer law.
GWR have taken my money illegally and treated me like the one who is the con artist. Use South West Trains or National Express instead

Becki I think was her name in first class on the 16:03 service to Penzance from paddington was exceptional as so where the other staff onboard! thank you for an excellent experience

Travelled over 2 days. Both times trains were delayed. Currently stuck at Bristol being told to stay on platform with no time information being given. Unhelpful, unapproachable staff on platform. Not a great experience and nothing like their tv adverts.

Terrible company, always leave updates until the last minute. The biggest problem is their refund policy, making it so hard to request a simple refund.

Couldn't run a bath! Useless company, service, staff

Writing this review because I met the loveliest person that made my trip so much more accessible enjoyable and calming, her name is Ana Cranch i’m from start to finish. She was so welcoming and lovely. I have FND and my symptoms were going quite badly, she noticed that my journey had several stops and she basically said to make this easier for you. I’m going to speak to the Train staff and see if you can get on the train that’s Direct instead, unable we did just have a lovely chat and she was so calming and she was really good with my symptoms as well and she gave me a food voucher for the station which was just the cherry on top! So I really just wanted to write this review because it really made my day so thank you :)