While C-B have been flagging one star reviews to try ot have the removed this appears to have stopped. One may wonder if TP has "had a word" with them about this as 38% of their objections wer... Toon meer
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We've been with Halo for a number a years now and were due a contract renewal. Lee sorted us out with a better service contract and all new phones whilst at the same time saving us a nice amount on o... Toon meer
Thank god for Halo!! I’m so glad that we joined Halo Connect just before the COVID pandemic. We can now literally work anywhere via our mobiles. No more expensive call diverts. The team... Toon meer
No phones or internet since the 29th December. No answer on the head office number, the number on the website is not in service and nobody is responding to any callback requests or emails to any ema... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
With over 30 years experience in providing the latest telecom systems The Halo Tech Group ( formerly known as Halo Connect) provides complete and bespoke telecom solutions to keep you connected. Please note we value our reviews very highly and we have been receiving negative reviews regarding Halo Mobile limited, we have no association with this company, and never have.
Contactgegevens
Marshall House, PR1 2QD, Preston, Verenigd Koninkrijk
- 01772910412
- jonathan.walker@halo-connect.com
- www.halo-connect.com
2,7
Slecht
224 reviews
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Extremely reliable service
Extremely reliable service, helpful staff and easy to contact! Would highly recommend!
29 juni 2022
Review zonder uitnodiging
Antwoord van The Halo Tech Group
Hi George,
We can’t thank you enough for the kind words about our services. We are a happy hardworking team, and reviews like this make it all worth it!
Kindest Regards,
The Halo Tech Group
this review is about the engineer Ali
this review is about the engineer Ali , he has been exceptional in all his visits where he has made sure that not only he installed the system in the best and most professional manner , he stayed till 9 pm to make sure we understood the system and how to use it and programmed it in the custom way that we asked him to . fantastic and polite manner .
28 juni 2022
Review zonder uitnodiging
Antwoord van The Halo Tech Group
Hi Sam,
We are so glad you had a good experience with Ali and that everything is working well. It is great to receive positive feedback about our amazing staff and we will be sure to pass over the message.
Reviews like this give us all a boost to know we are doing well and helping out so many people with our bespoke services.
For any further information on products or upgrades please contact us directly at hello@thehalotechgroup.com or call us on 01772 428 502.
Many Thanks,
The Halo Tech Group
Bad experience!
Signed up with Halo in July 2020 on a three year contract. I never had a need to call them as most of the time the system worked fine and being new to VoIP, put the odd line loss to coverage etc.
The major issue with Halo is when you need help you're stuffed... We were asked to re-boot our system as they were changing servers and after doing, we couldn't make or recieve call for over a week and a month later still cannot recieve or view missed calls or messages? when you call them, the only line you get is sales and if you do get hold of support, not a lot really happens.
Everyone you get to speak to are all very polite so if you do choose Halo then I'd advise to wait until their issuses have been sorted as I cannot begin to tell you the amount of business I've lost this past month which I can ill afford to do.
28 juni 2022
Review zonder uitnodiging
Antwoord van The Halo Tech Group
Hi Jez,
Thankyou for taking the time to leave a review, I can see you've been in contact with our customer service team and we are currently trying to work through and resolve your issues.
We are so sorry that you have had this experience, we set a high standard for ourselves, and it is unfortunate to hear this was not met in your interaction with our business.
As always please feel free to contact us directly at hello@thehalotechgroup.com or for a faster and more in depth investigation if necessary, please call 01772 0428505.
Kindest Regards,
The Halo Tech Group
Amazing service sorted any issues out…
Amazing service sorted any issues out quickly would definitely highly recommend
27 juni 2022
Review zonder uitnodiging
Antwoord van The Halo Tech Group
Hi Mr Jackson,
We can’t thank you enough for the kind words about our services. Your review means a lot to us and lets us know we’re on the right track!
Many Thanks,
The Halo Tech Group
Great service
Great service, as always from this highly professional company. Highly engaging and responding to any issues in a timely fashion providing a level of confidence in them as a supplier that we have failed to find in previous providers. We would highly recommend.
27 juni 2022
Review zonder uitnodiging
Antwoord van The Halo Tech Group
Good Afternoon,
Thank you for taking the time to share your positive experience with ourselves online. We are a happy hardworking team, and reviews like this make it all worth it!
We appreciate your business and kind words, for any additional product information or queries you may have please contact us directly at hello@thehalotechgroup.com or call us on 01772 428 502.
Kind Regards,
The Halo Tech Group
Great experience
We have had such a good experience with the staff at Halo. Always helpful and get things sorted out very quickly. The call quality is great and has been a godsend with staff working remotely. It has meant that our business can continue to run effectively, wherever we are in the world!!
22 juni 2022
Review zonder uitnodiging
Antwoord van The Halo Tech Group
Hi,
We are so glad you are impressed with our services, and that everything is working well. It is great to receive positive feedback on our products – it gives us all a boost to know we are doing well and helping out so many people with our bespoke services.
For any further information on products or upgrades please contact us directly at hello@thehalotechgroup.com or call us on 01772 428 502.
Many Thanks,
The Halo Tech Group
Good services, very good company to deal with.
Very Easy company to deal with. Services run smoothly, very rare I have issues but when I do there always seems to be friendly technician on hand to help. I will happily renew my contract when this is due in a few months and would definitely encourage others to at least have a conversation with these guys and see how they can help you!
21 juni 2022
Review zonder uitnodiging
Antwoord van The Halo Tech Group
Hi Mark,
Thank you so much for taking the time to share your positive experience with ourselves online. We are a happy hardworking team, and reviews like this make it all worth it!
We appreciate your business and kind words, for any additional product information or queries you may have please contact us directly at hello@thehalotechgroup.com or call us on 01772 428 502.
Kindest Regards,
The Halo Tech Group
Renewed my services last month
Renewed my services last month, very easy company to deal with, Customer Service have always been available the very few times I've needed them. Reliable service, good price and great team to deal with.
20 juni 2022
Review zonder uitnodiging
Antwoord van The Halo Tech Group
Hi Stephen,
We can’t thank you enough for the kind words about our services. Your review means a lot to us and lets us know we’re on the right track!
Kind Regards,
The Halo Tech Group
AVOID AT ALL COSTS!
If I could give 0 stars then I would!
The worst company I have EVER dealt with.
All nice as pie until you’ve signed an agreement with them!
Once the agreement is signed they change their prices and then harass you to insist you pay the full amount. When no services or products have been received from them.
I’m currently liaising with a lawyer and the financial ombudsman as this company are totally unreasonable and complete con artists!
16 juni 2022
Antwoord van The Halo Tech Group
Hello,
Firstly thankyou for taking the time to bring this issue to the forefront of our attention and letting us know that you are unhappy with our services. We are so sorry that feel this way, we set a high standard for ourselves, and it is unfortunate to hear this was not met in your interaction with our business.
With your help and opinion we would like to investigate and look into this this further to resolve or correct any incorrect actions on our behalf however, as this is Financing issue we prefer to resolve these in private to ensure no confidential information is presented online, therefore please could you contact us directly at your earliest convenience at hello@thehalotechgroup.com or call us on 01772 428 502.
Many thanks,
The Halo Tech Group
Been with these guys for roughly 6…
Been with these guys for roughly 6 years now, just renewed again for both my phones and internet. I’ve had nothing but a good experience from all aspects of the business, nothing is ever too much trouble so thanks a lot guys
15 juni 2022
Review zonder uitnodiging
Antwoord van The Halo Tech Group
Hi Iain,
Thank you so much for your kind words! Your review means a lot to us and helps us to know we are doing well and helping out so may people with our bespoke services.
Many Thanks,
The Halo Tech Group
AVOID!!! USELESS!!!
AVOID!!!! AVOID!!!!!
From being completely ignored by apparently one of the directors ( Lee Henderson) to numerous promises/agreements not being done.
Emi Pritchard, has now told me I believe 4 times that would ring me back at a specific day and time and rarely has done, without me ringing and kicking off on the phone.
This is a joke of a company that will go the extra mile to make you sign the contract and take your money but then good luck...
Please note this is not the first time or the second time!!!!
I'm now in the process of escalating this to the ombudsman to get rid of them and will happily pay the double to work with a company that actually knows what they are doing.
13 juni 2022
Review zonder uitnodiging
Antwoord van The Halo Tech Group
Hello Riccardo,
Thankyou for letting us know about your experience, your feedback helps us do better. Customer service is at the forefront of everything we do, and we apologise that our service did not satisfy your needs.
We always aim to deliver a great experience, and we are always disappointed when we don’t meet expectations. Thanks for taking the time to bring this to our attention again. We will use the feedback to make us better and to ensure this doesn’t happen again.
In the meantime we would like the opportunity to investigate your feedback further, therefore please could you contact us directly at hello@thehalotechgroup.com or call our team at 01772 428 505?
We will work with you to resolve any issues as quickly as possible.
Many thanks,
The Halo Tech Group
Very nice chap
Ali installed all equipment that had been delivered. He was very polite and did the job without any disruption to me. He also smelled amazing!!!!
25 mei 2022
Review zonder uitnodiging
Antwoord van The Halo Tech Group
Hello,
We are so glad you had a great experience and installation with our engineer Ali, we are happy and hardworking team and reviews like this let us and our staff know that they appreciated!
Many thanks again for your feedback, we will also let him know to wear that cologne more often on installs :-) haha
The Halo Tech Group Team
Emi reacted quickly and efficiently
Emi reacted quickly and efficiently - Thanks so much!
24 mei 2022
Review zonder uitnodiging
Antwoord van The Halo Tech Group
Firstly, thank you for taking the time to share your positive experience with ourselves online.
We are a happy hardworking team, and reviews like this make it all worth it!
We appreciate your business and kind words, for any additional product information or queries you may have please contact us directly at hello@thehalotechgroup.com or call us on 0333 320 8612
Many thanks
The Halo Tech Group
10/10 Outstanding
From my initial enquiry to the end product installed and ready to use was such a great smooth service.
Excellent on the phone advice as well as email and face to face .
Would highly recommend !
23 mei 2022
Review zonder uitnodiging
Antwoord van The Halo Tech Group
Firstly, thank you for taking the time to share your positive experience with ourselves online.
We are a happy hardworking team, and reviews like this make it all worth it!
We appreciate your business and kind words, for any additional product information or queries you may have please contact us directly at hello@thehalotechgroup.com or call us on 0333 320 8612
Many Thanks
The Halo Tech Group
Friendly service
Ali was very friendly and helpful on site. He talked me through the installation and answered any questions I asked.
16 mei 2022
Review zonder uitnodiging
Antwoord van The Halo Tech Group
Good Morning,
We would like to thank you for taking the time to leave a review about your positive experience with our amazing service staff. Ali is a member of our happy and hardworking service team, and reviews like this make all of the hard work worth it!
Many Thanks,
The Halo Tech Group
Great customer service
Customer service with this company is outstanding. Whilst I have had some problems with my service (due to location not equipment - I live in an internet blackspot) all members of the team at Halo have gone above and beyond trying to sort any issues that have arisen in a quick and efficient manner.
I would like to give a special mention to Carly who has dealt with us with compassion and understanding and has got to the bottom of our problems.
I would also like to thank Emi who is a knowledgeable and great tech and has the patience of a saint!
11 mei 2022
Review zonder uitnodiging
Antwoord van The Halo Tech Group
Hi Lee,
We are so glad you are impressed with our services, and that everything is working well. It's always amazing to receive positive feedback on our products and customer service – it gives us all a boost to know we are doing well and helping out so many people with our bespoke services.
For any further information on products or upgrades please contact us directly at hello@thehalotechgroup.com or call us on 01772 428 502.
Many Thanks,
The Halo Tech Group
Emi was super nice
Emi was super nice and helped me sort out the internet super quick and efficient!
10 mei 2022
Review zonder uitnodiging
Antwoord van The Halo Tech Group
Hi Cindy,
We can’t thank you enough for the kind words about our wonderful service manager Emi. Your review means a lot to us and lets us know we’re all on the right track! We'll be sure to pass on your kind words!
Many thanks,
The Halo Tech Group
Wonderful, supportive, always available
Emi has been wonderful, supportive and always available with handy instructions and easy to follow guides/explanations. Delighted with this tech and functionality.
9 mei 2022
Review zonder uitnodiging
Antwoord van The Halo Tech Group
Hello,
Firstly, thank you for taking the time to share your positive experience with ourselves online. We are a happy hardworking team, and reviews like this make it all worth it!
We appreciate your business and kind words, for any additional product information or queries you may have please contact us directly at hello@thehalotechgroup.com or call us on 01772 428 502.
Many Thanks,
The Halo Tech Group
Ali was very helpful in getting our…
Ali was very helpful in getting our issue resolved even at 6.30pm! Thanks Ali
5 mei 2022
Review zonder uitnodiging
Antwoord van The Halo Tech Group
Hi Zack,
We are so glad you are impressed with Ali's service, and that everything is working well. It is always great to receive positive feedback about our staff and know their hard work isn't going unnoticed!
Many thanks,
The Halo Tech Group
Terrible experience with Halo
Terrible experience with Halo. All false promises and lovely cant help enough until you have signed the contract knowing there is no get out clause unless paying the full term.
Tech team aren't fantastic, On more than one occasion i have logged onto the portal and resolved my own issues because "tech" couldn't do it.
Customer service shocking! Never respond to email tickets.
And broadband is absolutely terrible. considering there are only 2 computers in our office we often get no service or exceptionally slow which is having an affect on the productivity of our staff.
Phone lines again last week we could not make outbound calls. This is not the first time! Absolutely shocking service ! Would not recommend to anyone! Only recommendation I would make would be to STAY AWAY!!
4 mei 2022
Review zonder uitnodiging
Antwoord van The Halo Tech Group
Hi Mark,
Thankyou for letting us know about your issue, your feedback helps us to do better. Customer service is at the forefront of everything we do, and we apologise that our service and technical support did not satisfy your needs.
We always aim to deliver a great experience, and we are always disappointed when we don’t meet expectations. Thanks again for taking the time to bring this to our attention. We will use your feedback to make sure we do better and to ensure this doesn’t happen again.
In the meantime, if you would like you can contact us directly at hello@thehalotechgroup.com or call our team at 01772 428 505?
We will work with you to resolve any issues as quickly as possible.
Many Thanks
The Halo Tech Group Support Team
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