Hanna Andersson Reviews 

I ordered several items the first week of November to be shipped to an APO address.
No one ever mentioned that due to the way they ship to APO addresses the items you order will not get to the addressee for 4-6 weeks or even longer.
I was just given that information today (by a rude employee) when I called to see where the order was. It’s now been 4 weeks and they have no idea where my order is because instead of using a flat rate USPS box to ship, they use Fed Ex which carries the order to Chicago where it sits for several weeks before someone picks it up to ship to the APO address. LUDICROUS!
I have ordered from numerous stores. Those items got to their APO destination in 2-21/2 weeks. The things ship USPS flat rate arrive in 2 weeks.
Why Hanna Anderson doesn’t want to do better for Military families is beyond me!

I ordered matching pajamas for my husband and my son. My husband’s showed up and my sons did not. They no longer have the pajamas in stock, now I lose out on what a wanted because of the mistake they have made.

I have to share a story after I gush about this company… I just have to say that I LOVE HANNA ANDERSON . I truly adore them and the clothes they produce, they last so long and my child is rough on her clothing, it is hard to find good quality childrens clothing that doesn’t wear fast in the wash… but my MAIN POINT is that their customer service is epic. I am a very exhausted scatterbrained person, I ordered matching pjs for all of my family and needed them asap for a special surprise coming up, well I’m waiting for the package and luckily I took a look at the address it’s supposed to be shipped at. I look and realize, I combined the number of my work address with the street name of our new house, THE COMPLETELY WRONG ADDRESS, and it was my fault whole heartedly. I called ups and the my couldn’t help, they said to see if the shipper(HA) could put in a request…. I call Hanna Andersons customer service, I was maybe on hold for 2 minutes… super easy getting connected to a real live person. I explained the issue and how I messed up. The kind woman said “well that’s alright! We can put in a request to change the address, if they can’t” then she said… WE WILL SEND OUT A REPLACEMENT PACKAGE AT NO COST TO YOU! No cost to me!???? Replacing all 7 items for free because I typed the wrong address?!?!
Now that is 5 STAR customer service

Their customer service is horrible, hands down, the WORST!!!! Buyer beware, order elsewhere!

Horrible customer service! The agent had to way to offer helping me with my problem! I used to love purchasing from Hanna Andersson but I will be taking my business elsewhere

Their return policy is a scam. They sent a defective item and will not refund it. They have tried requiring me to send the item back to them which requires a printer and then requires me go to a drop off location, and after that they said their policy only includes Hanna Anderson gift cards as a refund option, even though the first person who wrote me said they would refund it to original form of payment. It also says it will take 2-3 weeks or more after the item is received for them to issue a repayment. This was a $17 item from a $300 order which arrived badly stained from some sort of factory oil. Just a ridiculous company and I won't support them in the future, which is unfortunate because other than that item the clothes were decent.

Bestilt støvler, 1 nr str. End jeg plejer og de svarer nok til en str. 35 og bestilt i 38, de svarer ikke til billedet og så fandt jeg ud af at det kom fra Kina som ikke gør det bedre.
Lad være med at handle der, du får ikke det du ser

I was given some onesie PJ's from this company when my oldest was a baby and they seemed like good quality. So I decided to order some things for my girls for the summer. Two of the dresses I bought came apart the FIRST time I washed them (I have a top loading washer, no agitator)! One of them I need to spend money on to take to the tailor and repair because the hem came undone! The other one has visible pulls and loose threads. Here I was thinking I was spending a little more for some quality clothing; actually I spent more on worse quality! I emailed their customer service with a photo but got zero response. Never again.

If you order anything, pray that no issues happen during the shipping process. Placed my order one month ago (end of May) and the status still says “Label Created” for FedEx. It has been that way for 3 weeks.

I reached out to Customer Service and got no response. Tried again and got no response. So I went to my credit card provider and requested a refund from them which they quickly processed.

How does a seemingly reputable company have zero customer service and also take my money without delivering any product whatsoever? I will never be ordering from them again and urge everyone to reconsider.

The best customer service experience I have had in a long time. I can not fathom any negative review being legit other than a hateful person...

Not only are the patterns absolutely adorable but the quality is top notch as well.
As for customer service they are unbeatable. I had ordered 2 sets for a baby shower weeks in advance. I noticed they had arrived to my local FedEx but had just been sitting there for over a week. Being that the shower was in 2 days I started to panic and contacted Hanna for advice. They were beyond accommodating and understood my worries so shipped out my order again for overnight shipping AT NO COST to me. That means they ate the cost off both the shipping and additional product just to help me out, this is the type of customer service you never see anymore.

I can't thank Hanna Andersson enough for their accommodations and I will now be a customer for life.

Hanna Andersson will not fail at making you look horrible: not delivering on time, incorrect merchandise, wrong size, etc. My latest example was last week, but I should have remembered why I stopped ordering from them several years ago.
My latest (bad) experience was last week when I ordered matched pajamas for every family member of my son's in-laws and they still have not arrived. I paid a lot of money to make sure it arrived on time, with express shipping that guaranteed the pajamas would arrive on the 23rd.
Not only did they not arrive on time and I looked like a silly person for not sending them gifts (they did send us all lovely gifts) but I had to ask the in-laws to go to the UPS store, return the pajamas to Hanna Andersson, and resend other gifts to them after.
Needless to say, Hanna Andersson refused to reimburse/refund me for the express shipping cost...
This is not the first time I have had this kind of problem with them.
NOW I KNOW: THERE ARE SO MANY OTHER COMPANIES THAT HAVE GREAT SERVICE, WHY GIVE HANNA ANDERSSON MY BUSINESS?
NEVER AGAIN!

Hannah Anderson used to be very high quality . Their clothes could be passed down more than once and still looked very nice. You paid more but it was totally worth it for the quality. This is no longer the case. Their fabrics are thinner and lower quality, For example their pajamas distend at the neck if stretched by a kid putting them on. This year some of their pajamas aren't even the usual long underwear material they are more like a thin cotton kind of like cheap cotton sheets. I was shocked when they arrived. But they've been going down have a long time.
I got a couple of bathing suits for my daughter last year. The tops were fine but the elastic in the bottoms was distended and baggy after a few wearings. Good thing you can still find old Hannah Anderson clothes at the goodwill which are beautiful and high quality. Again not hand-me-down quality, a sad decline

This is the first time I purchased from this site despite bad reviews. Well shame on me because my package never came. I even checked with the manager where the PO box is to make sure it didnt come and was misplaced. I contacted customer service and was told I would get a refund within 10-14 days. 2 weeks later no refund so I contacted the company back and their response was they would not be refunding me after further investigation. I then asked where is the proof of the delivery and further investigation and the customer service representative Katrina had no answer for me and ignored my question. From the beginning of the conversation she was rude. She didn’t even write full sentences. She used slang and abbreviations. Not someone I would want working for my company. Just overall a terrible experience with this company. Do not order from here. Shame on the owner of this company.

Nothing great about their items and they will not honor price adjustments. Save your money and buy directly from other large stores that will value your business, stand behind their product, and respect you enough to return your money if you've overpaid. The customer service at this company is non-existent. They are super greedy, I won't be shopping here again!

No surprise that I now see here that they don't respond to negative reviews. I wish I had done my research before spending so much money on pajamas.

Shipped extremely fast; from Oregon to Iowa in 3 days! Great fabric!

Terrible return policy and no price adjustments. I placed an order last week and two days after I placed an order, they have an increased reduction in price. It should be very well known that the company doesn't provide price adjustments to its own products. And the return process is detrimental to a consumer as well.

Order placed 10/12/22. Still have not received it. The website states it was shipped. Link to track order just says oops. I have never heard of this brand and was hesitant to order online but my son really wanted the Pokémon zip up sweatshirt. It was expensive for kid clothes and never came!!! We have a ring door bell and can ensure it was never delivered. I will never order from this retailer again. I recommend others don't either.

Terrible return policy. I ordered two pairs of Christmas pajamas for my grandsons and they arrived without incident. One pair was too large. I thought I could call and arrange an even exchange for a smaller size. No, that would be too simple. Not only did I have to pay shipping on the new pair (the first order, shipping was free), but they want to charge me a $5 return fee, which I believe is in addition to the $5 shipping fee. So to return a $30 pair of pajamas, I am having to pay $15 in fees. Then the Customer Service person on the phone tried to make me sound like I didn't want to pay their workers - "well, we have to pay the people in our return department to process the return, you know." Somehow, other companies have figured out how to do a simple exchange without these crazy fees. Be very careful when you order from Hanna Andersson! I won't be returning as a customer.

My daughter loved the pajamas from here which are extremely expensive in my opinion. She has autism so I bought a few more pair because she'd wear them and loved them. Our basement flooded... and our washer and dryer are down there. I have 2 tops and 2 bottoms but dont have the missing part of the set from there. I called to ask if they could let me either purchase or replace the piece i needed. They refused becuase it wasn't the product that was defective and they cannot just split up a set. So now we are down 4 jammies because i dont know if anyone knows autism but a set is a set. cannot be mixed and matched. I am so angry i wasnt asking for free i was just asking NOT to spend another 120 dollars on pajamas when i just had to fix things from a flood. Super disappointed for the price.. i dont think its worth it to buy through them. we'll have to practice with a new brand. DO NOT BUY FROM HANNA ANDERSSON they are not all natural and the best quality nor do they have good customer service. They seem quite greedy. Telling me they dont replace for mold. Who said mold?! it was dirt and tar that came up and got into the clothes in the laundry room. just ridiculous.

I love this brand and my kids love this brand, it’s so fun to be able to shop with the children all in one place and match with them, really makes me feel young again.