Hayneedle Reviews 

I placed an order with Hayneedle. almost two days later they send me an email that the order is cancelled due to SECURITY issues. My bank had accepted the charges. I called Hayneedle thinking I can confirm the order and they tell me that it will be another 2 days before the info I confirmed is sent to the proper people at Hayneedle and then THEY will decide if they will ship. I will NEVER ever do business with them gain.

Consistently terrible

I've never had an order go right from hayneedle. The item always ends up being backordered and I find out days later that it'll be weeks longer than originally stated, the item is damaged or incomplete when I receive it, or some such nonsense. The customer service is non existent when I try to resolve any such claims. I'd buy literally anywhere else before hayneedle, and if hayneedle were the only option, I'd do without.

Ordered a Traeger pro 22 grill for my bf for our 2 yr anniversary and we got it within a few days! I was so excited! I did read some bad reviews but none about grills so I figured I would give them the benefit of the doubt. On fortunately after my significant other ripped open the Box we noticed that the great inside was bent and then we noticed that the hopper was completely dented in from the bottom to the middle . The Box however hardly had any signs of potential damage. I then called customer service which I would definitely give them a 5 star and they were very helpful and refunded me everything although I have yet to have confirmation through the loan company so I guess will see. Customer service also had the package picks up from my home location . If I could post pictures I would. I do not recommend hayneedle! Enter at your own risk.

I have ordered several large furniture items from Hayneedle without delivery issues. I recently ordered a patio set and the new freight company contracted with them, EFW, has taken a month and I still don't have my patio set. Hayneedle is not at fault for this, however customer service has been doing everything they can to get my issue resolved and is taking full responsibility. They actually have refunded my money and hopefully I will get my shipment soon. I will absolutely order from them again but until the freight company used by them in my area is changed, it will only be smaller items delivered by Fed Ex.

Ordered a hose reel. Shipped from California. Instead of sending it to Las Vegas Nevada it went to Arizona, then New Mexico and latest Texas. Update* My package went from Texas to Mo, KS, In, Nj and tben NY. Called Hayneedle asked for cancel and refund because it was obviously lost. They refused to cancel order, rudely talked over me and then hung up in me. Had to call MasterCard to dispute charge. Will update this review when I get my credit thru MasterCard. I'm expecting further problems from them before this is over. They are a complete disaster. Avoid Hayneedle at all cost. Update* They returned package from New York, across the USA and to my place. Supposed to receive it on May 8, arrived May 18. I refused the order.
MasterCard rescued me and forced Hayneedle to give me my refund. NEVER AGAIN. I bought a competitors product.

I had so many issues with ordering a product from Hayneedle. They had taken the money from my bank account after sending me an email stating that due to my billing address not matching my ship to address the order had been cancelled. So, I called them to refund the money to my account, which they did. But then two days later I notice they took it back out again and I received another email confirming the order, which I wanted cancelled. I called them again to cancel the order I had already cancelled two days prior and they said they were unable to cancel the order and I would just have to return it. So now I'm still waiting almost 2 weeks later for them to credit my account after returning this item I had cancelled twice!

I placed an order on April 9th I was told in a customer service email it was scheduled to ship on the 18th and I would receive it on the 23rd. When the 23rd came and there was still no tracking or delivery I sent customer service an email. Now they still have not replied to that email and they did not provide a tracking number until the 23rd after my email. They then updated my record to show the item was shipped and provide a tracking number all it says is label printed and still is not in FedEx's system. I have still yet to get a reply to my email questioning about the merchandise and this seems to be a big issue with this company delaying delivery. I can assure you after this I will not use this company again it's not worth the hassle.
It's not like they need to wait for a shipping company it's a cushion for a patio chair. Don't list it in stock if you don't actually have it.

Ordered a small glass topped dining table... received in time frame promised. Base was packaged well and came undamaged. Table top (glass) packaged separately, came damaged and chipped on edge of table. Packaging was not sufficient for a glass item and looked like it was thrown from the back of truck. Called customer service within 20 minutes of receiving table. Was told it was the weekend and they would put in an order with their parts department to send out a new table top. Also told I would receive a phone call from parts department in 2-3 days with resolution. Why 2-3 days? Called them this AM and was told it would take 2-3 days for response from supplier. Not feeling warm and fuzzy. Just send me a new table top! After reading consumer reviews and reviews on this site am not hopeful of getting a good resolution to this issue. So I have paid for a dining room table but have one I cannot use unless they replace the damaged parts. I will update this if I receive decent customer service... date of review 3/19/2018, date of receipt of order 3/17/2018.

Do not order large furniture items using 'free shipping.' Delivery and associated customer service are terrible. One item in my order is backordered but site and email tracking indicate shipped/delivered with other item in my order. Item delivered was L-shaped desk in 2 boxes. Delivery company no-showed during first arranged delivery window. Delivery company did show within second arranged delivery window. Single delivery person tried to forklift both boxes stacked on pallets at one time (while talking on a bluetooth phone) but dropped the stacked box and pallet. Good packing protected furniture inside. Left boxes and pallets in my garage. Special large waste removal required to trash pallets.

They fail to check to make sure they send the correct product. On receiving the wrong product, I called them to get it returned, am told Fed Ex was coming to pick up the very next day. On checking on that, they now tell me that Fed Ex is coming even a day later. They act like we are all unemployed and can sit around at home.

Furthermore, on that first call, they charged my credit card a second time ... for their error! ... even though they have my first charge ... for 4 more days.

I wish I could give them 0 stars. I will never buy anything from Hayneedle again -- and strongly advise others never to do business with them either.

I wish I could give them a 0. They sent me the wrong item. Blatantly wrong in size and weight. The box itself even stated it was something completely different. I talked to their customer rep. They made me open it. I told them it was impossible that my L Shaped Computer desk was in this smaller box and that I was afraid I wouldn't be able to ship it back if I opened it. They insisted, so I opened it. Surprise, not the item. And it also didn't even come with instructions, but whatever, not the item I ordered. Now I have to spend 2+ hours or so figuring how to pack this back up and drag it over to a FedEx. I basically lost money because time is money. Then they wanted to issue a refund, and then have me re-purchase the item. The whole exchange was a mess. Needless to say, didn't "re-purchase". If your entire biz platform is online and depends on shipping. Get your shipping right. And if you make a mistake, don't make it harder on the customer that's already being inconvenienced. Now off to find a real desk from a better company.

I put an accent chest in my cart not 12 hours ago and signed up for the mailing list hoping to get a coupon, as it was full regular price on the chest (their sales show the original price in gray with a line thru it and the sale price marked SALE in red). this morning checked my email and no coupon, so i went to their website to see if they were any presidents' day sales and got a red alert showing that the price went up $36 (10%). got someone on the live chat that argued with me that it was because the sale ended overnight, even though i'm sure they can clearly see it wasn't on sale. tried to send an email to the company and when i clicked submit, it showed 'this page does not exist' and of course my complaint disappeared when i clicked back. unsubscribed from email and it said it would take 5 days to take effect, something that should be instantaneous. too many shady things happening here, i'll do my business elsewhere.

I ordered 2 items via Walmart website. Both came damaged. I contacted both companies with pics and details. Here is what happened.

1st item from Hayneedle: "Sadly, due to restrictions on Marketplace orders, we are unable to offer partial refunds. So our first option would be for you to keep this as is." Continues to say I can return and reorder..

2nd item from "Best Deals and Bargains": "Sorry for the damaged item. We are sending a replacement with better packaging today. The tracking is USPS # "

Which would you prefer to do business with?

Darren Hendricks

Hayneedle has a horrible return system that is not transparent by design. The bottom line is they keep some of your money by overcharging for return shipping, after the fact. Hayneedle is banking on the fact that you won't check your credit card and notice that the full amount hasn't been credited back. Heres how the scam works:
I bought some pillows and a blanket to spruce up a bedroom. You can't judge colors of pillows, bedding from a picture, so it's reasonable that if unopened items don't work with your decor you would return them. Not so says Hayneedle. They consider this a "preference" return and therefore will charge you return shipping. In addition, you only figure out this information AFTER they receive your items. This policy and practice is NOT displayed on the packing slip or where customers go to process the return online. It also doesn't show up on your orders page like most e-retailers.
When I noticed on my credit card that the amount credited seemed off, I had to call hayneedle to learn that they kept $22 of my $90 return (two pillows) for "shipping" costs. It doesnt cost $22 to ship pillows which are light. They also kept $14 of a $20 blanket return. When I asked where I could find these charges on my online account, Hayneedle said it's not available there. I had to ask for them to email a receipt with the costs.
After asking them to explain how it could cost $36 to ship two pillows and a blanket, Hayneedle said we will refund you $22 since that charge seems excessive. Hmmm, that's fishy. Either it's a shipping charge or it's not. Hayneedle hung up when I asked to speak to a manager.
Bottomline: 1- Shop elsewhere. You can find their merchandise at other retailers with better return policies. 2-If you do shop with them and return an item, ask the delivery company for a receipt of the shipping charges. And when Hayneedle overcharges you for shipping, call them up and ask for a credit armed with your shipping receipt. And make sure you tell everyone you know about this shady practice by Hayneedle.

I tried to order end tables but received a cancellation due to "authorization" problems. When I called I was told that it was a problem with my billing & shipping addresses being different but that it would be resolved the next day. It wasn't, so I called again. This time I was told to check with my credit card company. I did; no problem there. Called a third time to finally be told they do not ship to an rv park so my order would not be honored. Well, needless to say, another company got my money, I got my tables & hayneedle will never get another order from me

I got a great deal on a greenhouse, delivered on time. Like the payment options too.

This is a terrible company. We ordered a vanity set for our daughter and they sent us two of the same side mirrors and a lot of the wood was scratched. Obviously they sent us a used one. When we contacted them for a replacement set they offered us a $20 credit to go purchase a new piece with another store. Well $20 isn't going to get us very far and when we asked to return the set for a refund (at this point, after 6 emails, it wasn't worth arguing with them) they ignored our request and 4 more emails later we still have not gotten a response back. Now we are sitting here with a box full of wood that we can't use and our daughter is without her Christmas present. Terrible company, with terrible customer service. Don't waste your money!

On the 24th of December I placed and order for 2 Midwest Quiet Time Dog Crate Cover - Medium - 30 in. On the 28th of December I received one (1). I called customer service and I accused of lying there was 2 shipped. I said NO there was only one (1). I was told finally they would ship another one and I would receive a tracking number. NEVER got a tracking number so I don't have a clue whether there was another shipped or not. You call you can't get an answer, you chat you can't get an answer. Apparently nobody cares enough to give you an answer or tracking number. Will NEVER order from Hayneedle again. Don't have to deal with people that have no clue about customer service.

On December 4th, I purchased a bean bag chair for my granddaughter for Christmas. It was estimated that the delivery will take place on December 18th. Since it wasn’t delivered on 18 or 19th, I called the customer service. The representative couldn’t give me any explanation for the delay and said that he will send some emails inquiring about my order status. The next day, December 20th, (sixteen days after my order was placed) I received a tracking email from Hayneedle. The order was delivered two days after Christmas on December 27th. When I called back customer service asking for some explanation, I was told: “sorry, we will refund $10 to your card”. Well, $10 dollars for ruining Christmas for one little girl and her grandparents seem like an “excellent solution”! Bravo Hayneedle!!!!

Ordered hot tub 7 weeks ago and still not here! Ordered "room of choice" delivery option but the tub was shipped via a carrier that does not offer this option. Also Hayneedle called me about 8 times in a 48 hour period stating somehow they did not capture payment and I had to go back online and re-place the order - seriously?? I replaced order but still have not received my purchase nor have I received an update on the resolution of the delivery issue. I will never order anything from this website that I cannot carry into my house myself!